Customer Service Administrative Assistant

Theresa M. Williams

**** ******** ***.

North Las Vegas, NV 89031

714-***-**** Cell Phone

*******.***********@*****.***

SKILLS:

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Excellent communication skills Spreadsheet and database management

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Articulate and well-spoken Report analysis

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Customer service-oriented Filing and data archiving

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Professional phone etiquette Graphic Design and Desktop Publishing

Software

• Social media knowledge

• Construction and Architectural Secretary

• Pleasant demeanor

• Marketing and Project Coordinator

• Advanced clerical knowledge

• Title Policy and Recording Document

• Multi-line phones

Specialist

• Administrative support specialist

• Ebay Lister

• 60 WPM typing speed

• Online Media Editor

• Microsoft Office Suite

• Purchasing and Inventory Control Clerk

Employment History:

American Coin Express, Las Vegas, NV 7/12 – 2/13 and 11/08-06/10 – Business Closed

• Graphic design of Website for Company, upload items, update pictures, content, customer list, email

blasts

• Photographing coins and currency. Uploading items to Ebay, Ebid and store website, HTML coding,

invoicing, feedbacks and shipping of items to customers

• Photo manipulation using Photoshop

• Inventory Control/Purchasing

• Customer service

• Verify purchase orders from website. Pulling items for packing and shipping

• Count starting and ending cash drawer for retail, balance and reconciliation. Bank cash deposits

• Back up retail assistance, customer service for retail, Ebay and Website

• Graphic design of ads for company for placement in local newspapers and websites

• Back up Administrative Assistant when required. Banking, bill pay using Quickbooks, payroll, end of

day financials, accounts payable, supply ordering

Crown Equity Holdings, Las Vegas, NV 07/10 – 02/12 – Business Closed

Online media editor for Publishing company that provides small businesses with the ability to advertise

globally via the internet and to help establish small businesses on the NY Stock Exchange.

• In charge of searching newswires and websites for articles and news on the internet to publish on

company sponsored websites in several languages such Spanish, German, Chinese, Japanese, as well

as writing articles for the main CRWENewswire site

Use of Google Language translator from English to required language for each article and incorporate

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any relevant photos, videos and content to appropriate news site

Search for press releases for clients to release to various company websites

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Publish articles through Word Press and Blog desk software, as well as HTML coding

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Support other editors to complete assignments

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TranStar National Title, Las Vegas, NV – 05/05 - 09/07 – Office Closed

Title Policy and Recording Document Specialist for national title and escrow company

• Issue title policies for home refinances

• Prepare refinance documents for recordation with counties nationwide, requiring extensive detail

review of loan documents, high degree of quality control for loan documents

• Extensive web searches for information related to policies and recording

• Prepare loan docs to be recorded with appropriate State and County entities

• Package and ship via FedEx load docs to appropriate County

• Imaging and scanning of loan documents, converting via OCR and translating to Word documents

• Open Order Specialist consists of opening title orders, ordering abstract reports that include deeds of

trust, open mortgages, property verification

• Process property tax information on properties

• Type legal documentation on properties

Temporary and Contract Positions: Las Vegas, NV – 11/13 – 12/13, 3/08 – 07/08, 10/07, 01/05 – 08/05

• Assist companies with annual filings and incorporations with various states, mostly Nevada. Take

internet orders, prepare filings. Upload information to Secretary of State website and pay for orders.

Email completed documents to clients. Internet research. Customer service. Follow up on late items,

client contact.

• Administrative Assistant supporting time share resort builder accomplish final punch list for completion

of Certificate of Occupancy obtained from Clark County, Nevada. Attended weekly meetings, took and

prepared meeting minutes, filing.

• Administrative support to Commercial Real Estate Development firm providing services for updating

leases, photographing available office suites/retail shops and creating marking flyers, scanning

executed leases, filing.

• Construction Secretary to VP of Operations, temporary responsibilities include preparation of owner

contracts, letters of intent, subcontracts, pre-liens, change order requests and change orders, RFI's,

subcontractor invoicing and final project close out packages for commercial projects.

• Administrative Support for an escrow and title company. Duties included answering multi-line phone,

handing daily mail, interdivisional packages, express overnight packages, making sure of clients’

comfort and ease during their appointment with escrow or title officers.

Ramco Masonry, Inc., Las Vegas, NV – 09/04 – 01/05

Field Secretary – Construction secretary to masonry foreman

• Process field documents such as RFI’s, NCR’s field memoranda, time sheets, daily logs

• Attend weekly subtrade meetings. Type and distribute meeting minutes

• Take daily on-site progress photos and download to create monthly reports for management

OWEN Group, Inc., Irvine, CA – 11/99 – 09/04

Project Coordinator and Marketing Coordinator

Assist engineers and architects with logging in new projects

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Prepare correspondence, plan submittals

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Transfer red-lined drawing comments

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Prepare comment logs and summarized reports

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Track request for information (RFI’s) and change orders

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Assist project architects with contract administration documentation

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Enter new project information into database to track through to completion

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Prepare company Statement of Qualifications, proposals, brochures and presentations

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Track proposal leads and present information to management

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Attend pre-proposal conferences which contributed to a 50% increase in architectural and engineering

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proposal awards

Graphic design for web, proposals and company inter-office documents

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Timely, tight deadlines met

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Northrop-Grumman

Purchasing Clerk

Inventory Control Clerk

Program Change Management

Secretary

Photo-Lithography Lab Tech

EDUCATION and PROFESSIONAL DEVELOPMENT

UCLA, Westwood, CA – Online Multimedia, World Wide Web Authoring and Design

Mt. Sierra College, Pasadena, CA – Multimedia Communications and Presentations, Graphic Design, Print,

Video and 3-D Animation

Antelope Valley College, Lancaster, CA – General Education Courses

Golden West College, Huntington Beach, CA – Beginning and Advanced Color Processing and Process Camera,

Typesetting, Press Operations; Cosmetology

Contact this candidate