Customer Service Manager

Donnie E. Brown

** ************ **.** ************, Ga 30120

***************@*****.*** 770-***-****

Summary of Skills

I am an experienced manager/supervisor of staff. I have experience with Microsoft Office and Inventory Computer

System. I am trained to operate various loading equipment. I have a strong customer service background. I offer my skills

in management and customer relations to assist your company in achieving its goals.

Experience

Dock Lead Bunzl Distribution, Inc. 2012- 2013

Assistant Warehouse Manager 2001-2008

• Responsible for team of up to 20 shipping/receiving clerks, warehouse operations, inventory management, and

customer service.

• Sorted and assigned daily workload.

• Managed inventory using Inventory Control System, received and verified inbound and outbound shipments,

assigned and lined up routes, and scheduled pickups and deliveries.

• Customer service including accounts receivable and billing functions, using Microsoft Office Suite and SAP.

• Responsible for operation and maintenance of stand-up and sit-down lifts, clamp truck, and slip sheet.

• Ordered supplies and set up new product.

Shift Supervisor Sheetz, Inc. 2010-2012

• Responsible for team of 5+ store associates, store operations, and customer service.

• Assigned daily tasks, received and verified shipments, and ordered product and supplies.

• Ensured compliance with foodservice, alcohol, and tobacco regulations.

• Provided excellent customer service.

• Ran reports including end-of-day and verified cash receipts.

Inventory Control Specialist Wal-Mart Associates 2009-2010

• Maintained Perpetual Inventory System and physical inventory.

• Tracked items and shipments using SMART system.

• Verified inventory tracing variances to source.

• Provided excellent customer service.

Inventory Control Specialist Kenco Logistics 1989-2001

• Assisted in supervising team of up to 12 shipping clerks.

• Assigned daily tasks and scheduled temporary employees.

• Maintained inventory, tracing variances to source and revising as necessary.

• Reworked defective product, processing returns to manufacturer.

• Verified inbound and outbound loads.

• Circa 1990, discovered employee theft by tracing variances in inventory.

Education

Villa Rica High School High School Diploma 1985

Cullman Driving School Class A CDL License 2008

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