Customer Service Technician

Frankie Bailey

**** ***** *****

College Park, Georgia 30349

270-***-****

***************@******.***.***

Skills Summary

. Proactive problem solver who is good at thinking "out of the box"

. Proven team player who works well alone, with little or no supervision,

or as part of a group

. Experience with RSLogix to program and troubleshoot Allen Bradley PLC's

. Ability to read schematic and troubleshoot PLC based problems,

electrical, and hard-wired systems.

. Basic knowledge of computer networks, active directory, switches, IP

addresses, MySQL, and Java.

. Proven customer service professional with a desire to help others as a

patient advocate

EXPERIENCE

. May 2013- October 2013 Kroger, College Park, GA

Grocery Clerk

. Responsible for stocking and maintaining the neat and orderly

appearance of the Grocery Department isles and displays.

. November 2012- January 2013 Xerox, Lexington, KY

Customer Care Specialist

. Responsible the activation, upgrading, troubleshooting, and

answering general questions concerning Sprint Cell Phone

Services.

. May 2011 -August 2011 Mastec, College Park, GA

Field Technician

. Responsible for the installation, upgrading, and troubleshooting

of Direct TV

Satellite Services.

. December 2007-August 2010 Department of Labor, Morganfield, KY

Field Technician

. Part of a team that installed/upgraded voice and data lines of

various

buildings.

. Worked with and terminated category 5e, RG-6, RG-59 cabling,

patch

panels, hubs, switches, routers, and modular jacks.

EDUCATION

. 2010-2013 Eastern Kentucky University, Richmond KY

Bachelor of Science Network Security and Electronics

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