Manager Quality Assurance

Kathrina Ridley

*** **** *********** ****, *******, Arizona

602-***-****, *********@*****.***

Professional Summary

Experienced, dedicated and patient focused leader, with a proven history of

staff and team development and retention. Clinical background of cardiac

telemetry, step down, cardiovascular intensive care unit, interventional

cardiology, home health, long term care and nurse run emergency medical

clinics and procedural nursing. Leadership background includes administrative

strategic planning, program and project management, interdisciplinary

collaboration, fixed and flexible budgeting, professional development,

quality and risk management, research and evidence based modeling, acuity and

work load measurements, performance improvement, theory-based and

evidence-based practices and family centered care.

Experience

Banner Good Samaritan Medical Center Dec 2012 to

Present

RN Manager Endoscopy

Manage the day to day operations of a 4 procedural endoscopy unit, to ensure

smooth and effective patient care management.

Provide clinical support to the unit and staff; ensure appropriate procedural

assignments to staff.

Management of daily productivity, case flow, supplies ordering and inventory,

budget and capital requests.

Flexing staff to meet case demands,

Patient/family issues or complaints and providing support for the

multidisciplinary team.

Banner Desert Medical Center

February 2012 to Dec 2012

RN Manager PCU/Surgical Telemetry

Manage the day to day operations of a 37 bed progressive care unit, to ensure

smooth and effective patient care management.

Provide clinical support to the unit and staff; ensure appropriate patient

assignments to bed and staff.

Patient/family issues or complaints and providing support for the

multidisciplinary team.

Gentiva Home Health August 2011 to Feb 2012

Cardiopulmonary Director

Responsible for clinician education for certification for the specialty

program, with mentoring and facilitating program related courses.

Responsible for quality assurance, chart audits, and monitoring of program

specific outcomes.

Program budgeting for staffing, marketing and education.

Customer services so that patient and caregivers, or referral sources

concerns are heard and followed up in a timely manner.

Saint Elizabeth Health Care June 2010 to July 2011

Health Services Supervisor/Clinical Resource

Utilize the performance management system to coach, support, evaluate and

orientate employees.

Work collaboratively with teams to support and guide them with team building,

scheduling and resource management.

Promote excellence in client care by planning and providing or coordinating

skills certification classes, orientation and in-service programs, and

managing the teaching equipment and resources for the center.

Use of clinical expertise to contribute to nurses' clinical competence and

confidence, and optimal client care outcomes.

Provide 1:1 or group practice based clinical coaching and feedback, and

assist with various clinical projects and programs.

Sound decision making skills, with the ability to plan, organize and

implement both proactively and responsively.

Canadian Blood Services Oct 2010 to June 2010

Clinical Coordinator-Part time position

Supervises day to day operations, in accordance with GMP, federal, provincial

and CBS safety standards and codes by adhering to all relevant and current

regulations, while maintaining a service oriented environment for donors,

while directly supervising the clinic staff.

Manages the Site materials, equipment and supply resources, including both

requisitioning and receiving.

Collaborates with Trainer to ensure clinic staff competencies are achieved

and maintained.

Assists in the administrative functions of the site with emphasis on the

clinic operations area.

Banner Heart Hospital-1 year contract

July 2007 to Oct 2010

Telemetry Nurse/Team Lead 60 bed telemetry unit and 23 Interventional unit

Assesses patient physical, psychosocial, spiritual, educational,

developmental, and cultural and discharge planning needs.

Formulates a plan of care, including discharge plan, utilizing assessment

data, patient, family and health care team input.

Implements the plan of care through direct patient care, coordination,

delegation and supervision of the activities of the health care team.

Bed board and patient placement, capturing unit activity, communication with

other units regarding transfers and house flow.

Emergency procedures, quality, chain of command, call schedules.

Patient/family issues or complaints and providing support for the

multidisciplinary team.

Thunder Bay Regional Health Sciences Centre

July 2006 to July 2007

Oncology Nurse-1 year contract

Ontario chemotherapy certification

Rideout Memorial Hospital

May 2005 to July 2006

Cardiac Telemetry/Oncology Nurse-1 year contract

ONS chemotherapy certification 2006

Thunder Bay Homes for the Aged

May 2004 to Aug 2011

Night Supervisor and Charge Nurse-Have worked for them on and off for over 10

years as a CNA, RPN, and RN.

Education

Grand Canyon University August 2011 to Present

RN to BSN program currently enrolled, completion November 2014

Confederation College

September 2001 to May 2004

Nursing Diploma 3 year program

Confederation College

September 1999 to May 2001

Practical Nursing Program

ACLS and BCLS certified 2014

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