Customer Service Sales Manager

Albert L. Floyd

Mobile: 910-***-****

Email: **.*******@*****.***

Work Experience:

Food Lion

**** ******* ** ************, **

Fayetteville, NC 28314 United States

**/**** - **/****

Salary: 12.12 USD Per Hour

Hours per week: 40

Customer Service Sales Manager

Supervisor: Lynn Eaton 910-***-****)

Okay to contact this Supervisor: Yes

Responsible for achieving and maintaining extraordinary customer service by managing customer service in all departments to build sales and achieve business goals while fostering an environment that produces high levels of customer and associate satisfaction and morale while operating the Front End according to the Front End Standard Practice Manual and in compliance of policies, security measures and regulations of Food Lion.

Wendy's

6910 Cliffdale rd

Fayetteville, NC 28314 United States

02/2006 - 06/2006

Salary: 6.50 USD Per Hour

Hours per week: 20

Crew Member

Supervisor: Rita Kidd 910-***-****)

Okay to contact this Supervisor: Yes

Working in the kitchen and preparing food for customers. Key job duties include operating the grill and assembling sandwiches. Maintaining a clean and organized work area. Following all safety and health guidelines.

Wal Mart

7701 Raeford Rd

Fayetteville, NC 28314 United States

10/2005 - 01/2006

Salary: 7.50 USD Per Hour

Hours per week: 30

Meat Dept. Associate

Supervisor: Coach David 910-***-****)

Okay to contact this Supervisor: Yes

Maintaining the stock levels and providing customer service as needed. Cleaning and preparing back room for truck deliveries.

Food Lion

8175 Cliffdale Rd

Fayetteville, NC 28314 United States

05/2004 - 10/2005

Salary: 6.95 USD Per Hour

Hours per week: 20

Sales Associate/ Office Assistant

Supervisor: Elizabeth Faulkner 910-***-****)

Okay to contact this Supervisor: Yes

Assist the Customer Service Sales Manager and the Assistant Customer Service Sales Manager in maintaining Food Lion customer service standards according to the Front End Standard Practice Manual. Maintain current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, checks, Western Union, Money Orders, Coinstar, Self Checkouts

Education:

Seventy First High School Fayetteville, NC United States

High School or equivalent 05/2005

GPA: 3.2 of a maximum 4.0

Credits Earned: 24 Quarter hours

Major: General Sutdies Minor: General Studies

Relevant Coursework, Licenses and Certifications:

Student Body President and President of Peer Mediation

Fayetteville Technical Community College Fayetteville, NC United States

Some College Coursework Completed

GPA: 3.5 of a maximum 4.0

Major: Architectural Technology Minor: Interior Design

Relevant Coursework, Licenses and Certifications:

Grand Marshall my freshman year for having highest GPA.

Job Related Training:

Safe Mark (Food Safety) Certified Jan. 2013

Work Force Management Trained Sept. 2012

Western Union Agent 2006

Lottery Trained 2008

Affiliations:

Easter Seals - Store Coordinator

Children's Miracle Network - Store Coordinator

Feeding America - Store Coordinator

References:

Name Employer Title Phone Email

Tonya Leach Food Lion Customer Service and Sales Manager 910-***-****

Elizabeth Faulkner Food Lion Customer Service and Sales Manager 910-***-****

Katina Brown Food Lion Assistant Customer Service and Sales Manager 910-***-****

Anthony Williams Forever 21 Head Cashier 910-***-**** Indicates professional reference

Additional Information:

Earned Best Cash Controls for out of 23 Stores in district, Volunteered for VA Medical Center Homeless Stand Down and Walking For Breast Cancer

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