Customer Service Quality Control

MATTHEW MCCLENNY

**** * **** ***, ******* Valley, WA 99212

Warehouse Operations Manager

Business Administration degree merges with management minor to enable expansive grasp of

warehouse and sales environment needed for a positive company growth.

Skills Overview

• • •

Project Management Customer Service Forklift Certified

• • •

Purchasing & Cost Scheduling Quality Control

Tracking • •

Cross-team Coordination Logistics

• Inside Sales • Inventory

• Account Management • Employee Training

EXPERIENCE

Tri State Distributors Portland, OR

Wholesale Distributor supplying Appliances, Hearth Products and Outdoor Living Products to retail

dealers throughout Northwest and Canada.

Warehouse Manager – November 2010 to Present

Key Responsibilities:

• Manage day-to-day operations of warehouse, including: freight, returns, receiving, parcels

and transfers.

• Efficient utilization of space and mechanical handling equipment, ensuring quality control of

products, and to achieve operational goals

• Train, evaluate and develop team members; including scheduling team members as required

to meet the demands of the business

• Develop and maintain relationships with freight company representatives to coordinate

logistics and negotiate affordable rates

• Responding to and dealing with customer communication by email and telephone

• Keeping stock control systems up to date and ensuring inventory accuracy

• Planning future capacity requirements

Life Guard – Summer 2009

Key Responsibilities:

• Follow beach protocol to ensure public safety

• Provide first aid and public assistance

• Voluntary Emergency Response Team

EDUCATION

BA Business Administration, Management emphasis Coastal Carolina University, Myrtle Beach, SC

AA Business Management, General Studies emphasis Columbia Basin College, Pasco, WA

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