Technician Software
Resume:
JAMES WORTHY
Atlanta Georgia ***31
*************@***.***
(c)404-***-****(h)404-***-****
Summary
Information technology specialist with over 14 years of experience supporting software and hardware
systems. POS, call center and technical support experience. Background includes installing, imaging,
configuring, modifying systems, and connectivity, as well as experience implementing application
knowledge proprietary systems, Handheld PDA’s and office related peripherals. Active Directory Server
management experience. Versed in resolving all computer problems including viruses, slow performance,
errors, e-mail client set-up, software installation and configuration, wireless networks, PC hardware,
Windows XP, Windows Vista, and Windows 7 Microsoft Excel, Word, PowerPoint, and Outlook, Lotus
Notes
Asset Build/Coordinator IBM (Manpower) Atlanta, GA
July 2012 to 10/27/2013
Deskside Support
Experience
IBM sales desk side support technician, my duties included but were not limited to IBM sales image
deployment; i.e. Tivoli Client, Lotus Notes configuration, and proprietary IBM applications, inventory
assessment, user data storage,retrieval and disposal, wireless account setup, hardware upgrades. Also
responsible for shipping and receiving of new and repaired equipment. Ordering of FRU and installation.
DESKTOP SUPPORT TECHNICIAN (Independent Service Provider) Atlanta, GA
April 2011 to 2012
Field Technician
Experience
Field Technician utilizing Work Market, Field Solutions, Barrister, Onforce Platform Currently supporting
end-user and SLA computers, POS and peripherals. Deployment project for Decision One/ Dysis
(Client References Provided upon Request)
Technisource (Fort Lauderdale, FL 33309)
June 2010 to April 2011
ATT Helpdesk Technician
Effectively handle the resolution of customer issues. Acknowledge, evaluate and appropriately handle
incoming calls from customers. Handle multiple Citrix sessions relating to customer inquiries. Tier 1 and
2 analysis of problems. Apply job knowledge to provide accurate and up-to-date information, About
AT&T services Installed, modified, and made repairs via virtual desktop, to users experiencing problems
with hardware, software, networking, and other computer-related technologies. Consistently met
productivity goals.
Desktop Support Technician (Independent Service Provider), Atlanta GA April 2006 to June 2010
Field Technician
Performed hardware and software support and installation in several enterprise environments supporting
300 plus users. Diagnosed hardware problems with, printers, computers or cables. Performed in-house
repair of computer systems and related equipment by removing and replacing components or
reconfiguring and restoring systems. Performed troubleshooting of computer systems and related
equipment. Performed software and mechanical upgrades. Performed routine maintenance on all types of
computer equipment and printers. Knowledgeable in computer software, hardware and procedures.
Diagnosed hardware failure, user errors. Diagnosed application errors and network connectivity
problems. Authorized and certified technician for HP Equipment. Demonstrated ability to analyze,
evaluate, and resolve hardware and software conflicts. Demonstrated ability to provide innovative
solutions to difficult software problems.. Installed and upgraded computer and network components.
Replaced and upgraded motherboards, CD-ROMs, and hard drives. Performed on-site troubleshooting for
clients as field technician Repaired, serviced, and replaced parts, boards, and equipment for Dell,
Compaq, Toshiba, Hewlett Packard, and computers. Installed and configured computer workstations and
configured laptop computers for docking station connections. Installed Windows X workstation operating
system and configured for TCP/IP network, including settings. Researched and resolved problems on
workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.
Performed troubleshooting of personal computers and peripheral equipment, identifying problems and
providing solutions
(Client References Provided upon Request)
Delta Global Staffing, Atlanta, GA Jan 2005 to March 2006
Field Engineer (Delta Airlines)
Install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments,
reservation centers, and airport locations. Responsible for implementation and support of desktop and
laptop devices, applications, peripherals, network devices, airline specific equipment Kiosk Touch Screen,
TCPIP configuration Perform, as specified in the Service Request, the physical relocation of any IT
infrastructure devices PC workstations, peripheral devices, network routers, airport devices, etc…Perform
upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as
specified in the Service Request. Verify the asset in accordance with Delta Technology policy prior to the
move Troubleshoot and resolve all hardware and software problems supported by Field Operations.
Communicate with the Field Planning and Project Management organization. Duties may include
research, providing input into work orders, and occasional assistance with site surveys.
Perform preventative maintenance on operational devices. Coordinate external vendor services. Install,
customize, maintain, test, and troubleshoot operating systems and other systems software.
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring
problems Implement changes to platforms with minimal impact to the business by following enterprise
standards and procedures.
Continuing Education
Southern Polytechnic State University, Marietta Georgia 1999
Computer Certifications
Comp-Tia A+ E69DTT1859
Accredited Platform Specialist HP Commercial Desktops, Workstations and Notebooks Thompson
Prometric Testing ID PRO599498
Dell Foundation 2010 Desktops Certification (DCSE Cert ID 3016)
DCSE OnSite Troubleshooting (Cert ID : 3028)
POS Product Certification (#447 Dell)
Georgia Work Ready Certified # BF042T0GP8SZ
Contact this candidate