Good day,
I'm interested in hearing more about the above role, in Chantilly, VA. I
currently reside in Chantilly, and am curious about this opportunity. I
would welcome the opportunity to learn more and to share more about my own
background. As you requested, my resume is below.
Thank you,
Rajit Kabadi
http://www.linkedin.com/in/rajitkabadi<https://app.getsignals.com/link?url=http%3A%2F%2Fwww.linkedin.com%2Fin%2Frajitkabadi&ukey=agxzfnNpZ25hbHNjcnhyGAsSC1VzZXJQcm9maWxlGICAgIC5y7oIDA&k=53b4d1b2-9c27-44ac-a8bd-2c47801b1cff>
Global Operational Excellence and Collaborative Leadership
*RAJIT U. KABADI Home: 703-***-**** Mobile: 720-***-****
Email: ***********@*****.***
<***********@*****.***> EXECUTIVE PROFILE: "An entrepreneurial executive
with extensive international business experience (multiple countries across
six continents), consistently striving to improve operations and increase
efficiencies. Communicates and empathizes exceptionally well with all
levels of the organization, building consensus and fostering a
collaborative environment. Possesses multi-functional leadership experience
in Business Operations, Accounting/Finance, Information Technology (IT),
Human Resources (HR), Real Estate, Call Center Operations, and Business
Process Outsourcing (BPO), along with an educational background that
includes an MBA and a master’s degree in Communication." AREAS OF
EXPERTISE: Internal Business Operations Budget/P&L Management
Communication/Collaboration Business Transformation Process Design and
Optimization Team Leadership and Mentoring Project Management Corporate
Strategy International Business Multiple ERP/Systems Implementation Client
Relationship Management Change Management CAREER SUMMARY: "Towers Watson,
Arlington, VA " "Global Head, Shared Services, 2010-Present" " Lead
global shared services organization with service delivery centers in Manila
(Asia/Global), London (EMEA), and Philadelphia (Americas), providing
Finance and HR services with over 350+ direct and indirect reports." "
Member of the TW Global Governance Committee, focused on identifying and
prioritizing global process improvement initiatives across Finance, HR, and
IT functions." " Member of the TW Enabling Technologies Governance
Committee, providing guidance for the Company’s global technology support
strategies. " " Member of the TW Sarbanes Oxley (SOX) Steering Committee,
providing thought-leadership on global finance controls. " " As a member
of the TW Global Future State Steering Committee, collaborated on operating
model and service delivery strategies for the integrated firm while
monitoring global status of Finance and HR operations." " Led the Service
Delivery Model (SDM) team within the Global Business Transformation program
which included the founding of the global shared services organization and
the deployment of Oracle R12, necessary for the global integration of
Towers Perrin and Watson Wyatt Worldwide." " Managed the workspace design,
equipment/furniture procurement and construction projects for each of the
shared services centers, facilitating an open floor plan conducive to more
collaboration and communication for all associates. " " Deployed various
customer enabling technologies, including cloud-based call center
(inContact), case management (AnswerKey), and interactive knowledge portal
(Connects), facilitating a globally interconnected support process for the
firm across Finance, HR and IT." " Led the service delivery integration
teams for the firm’s key global processes, including Contract to Cash
(CTC), Procure to Pay (PTP), and Payroll." "StarTek, Denver, CO " "Global
Director, Shared Services, Real Estate, Procurement, 2008-2010" " Founded
StarTek Shared Services in Manila, Philippines building synergies across
the organization and developing the knowledge process outsourcing (KPO)
sales offering." " Directed the multi-functional shared services teams
including IT, HR, Marketing, Legal, Leadership/Development, Call Center
Quality Control, Accounting/Finance, and Workforce Management with 250+
direct and indirect reports." " Managed Global Real Estate business unit
(25+ direct and indirect reports) including new site selection, site
maintenance, construction projects and P&L management." Designed and
deployed the operating model for the Company’s Global Procurement business
unit including the implementation of strategic sourcing processes and the
hiring of offshore procurement operations team. Collaborated with
Sales/Marketing on business development and KPO lead generation for StarTek
Shared Services. " Led the Corporate Procure to Pay (PTP) Steering
Committee focused on reengineering the PTP process and integrating various
systems including Lawson ERP, Hyperion Financial Management and OnBase
content management." Managed the client relationships for StarTek Shared
Services with an emphasis on providing exceptional service delivery and
high customer satisfaction. " Constructed, negotiated and authorized all
client service level agreements (SLAs) and designed related metrics
dashboard to effectively measure service delivery levels. " "TeleTech,
Englewood, CO " "Director, Global Business Services, 2006–2008" " Led the
development of the Latin American shared services center in Buenos Aires,
Argentina to provide Spanish and Portuguese language-based service delivery
capabilities for the firm." " Assisted in the development and growth of
the Asian shared services center in Manila, Philippines by effectively
project managing the implementations of functions including: Procurement,
Accounts Receivable (AR), Fixed Assets, Cash Management, General Ledger,
Accounts Payable (AP), Revenue Assurance, and Treasury." " Directed a
staff of 50+ direct and indirect reports within the Procurement, IT Asset
Management, AR, AP, Cash Management, and Fixed Asset teams. " " Designed
and developed Microsoft SharePoint website for GBS and Accounting/Finance
domains to facilitate internal communication and electronically store
approved policies, procedures, and account reconciliations." "Global
Accounts Payable Manager, 2005–2006" Designed Strategic Roadmap for
Accounting and Finance outlining timeframe and methodology for the
Company’s global shared services initiative. Streamlined processes and
initiated process improvements resulting in a dramatic reduction of
back-office processing for onshore AP and GBS colleagues resulting in a 60%
reduction in operating expense. Led process improvement team within the
Accounting and Finance domain using Six Sigma methodology. Directed the
implementation and training of Oracle iExpense and ImageNow content
management systems worldwide. Authorized SOX process narratives and test
plans for all AP processes globally. Facilitated the global
implementation of electronic funds transfer (EFT) payments for supplier
payments and employee reimbursements. Managed working capital for the
company monitoring days payable outstanding (DPO) regularly. "Marsh and
McLennan, Denver, CO " "Strategic Business Analyst – Shared Services,
2003–2005" Member of Procure to Pay Steering Committee effectively
influencing all AP/Procurement initiatives and roll-out schedule.
Assisted in creation of regional shared services organization centralizing
Accounting/Finance functions. Coordinated all testing of Oracle
11i/MarkView system changes as member of Oracle EBS Implementation Team.
Developed the business continuity/disaster recovery plan for the shared
services organization. Generated weekly and monthly trend analysis
reports to increase department productivity and quality. " Managed
multiple corporate process improvement initiatives including document
management, ERP enhancements, and travel and expense efficiency projects."
"Accounts Payable Team Leader, 2002–2003" " Managed AP staff of 15-20
colleagues processing over 13,000 invoices per month." Designed system
workflow and test scripts for MarkView content management implementation.
Coordinated all audit projects for AP department. Reviewed and approved
all supplier and expense payment batches submitted by AP associates. "Human
Resources Assistant, 2000–2002" Conducted interviews (phone and
face-to-face) to identify potential colleagues for all departments within
the shared services organization. Developed and presented several
corporate and department training programs for colleagues. Recruited and
screened potential colleagues via internet job sites and telephone.
"Accounts Payable Analyst, 1999–2002" Primary AP tester during successful
Oracle 11i implementation. Documented and implemented internal processes
and procedures for the AP department. "Sun Microsystems, Broomfield, CO "
"IT Technical Analyst, 1998–1999" Diagnosed and resolved IT issues from
colleagues via inbound and outbound calls. Effectively communicated with
colleagues at all levels documenting all unresolved IT issues for further
escalation. EDUCATION: "Colorado State University, Fort Collins, CO" Master
of Business Administration "University of Denver, Denver, CO" MA: Human
Communication "Regis University, Denver, CO" BA: Communication; Philosophy
Minor: English; Fine Arts PROFESSIONAL DEVELOPMENT SEMINARS AND
CONFERENCES: "■ Featured Speaker - US Summit for Shared Services Leaders,
2013" "■ Strengthening Organizational Agility Through Cash Management,
2013" "■ IT Transformation: Connecting Technology to Business, 2013" "■
Forrester: Improving Customer Experience, 2013" "■ Deloitte: Trends in
Global HR Shared Services, 2013" "■ HCI: Keeping Pace with HR Business
Innovation, 2013" "■ Accenture Global Shared Services Conference, 2012" "■
Information and Data Security, 2012" "■ Association for Corporate Growth:
Rocky Mountain Conference, 2009" "■ Institute of Finance Operations: AR and
Credit, 2009" "■ TTU: Understanding the Foreign Corrupt Practices Act,
2008" "■ TTU: Staffing and Pricing, 2008" "■ IAPP Forum, 2004–2008" "■
Crucial Conversations©, 2005" "■ Leadership and Self Deception©, 2005 " "■
Marsh Managing Essentials©, 2003" "■ How to Instill Strong Work Ethic in
Your Organization©, 2002" "■ Marsh Behavioral Interviewing©, 2000" "■ Marsh
Priority Management©, 2000" "■ Primestar - Marketing Internship, 1996"
"PROFESSIONAL DESIGNATIONS, AWARDS AND AFFILIATIONS:" "■ Human Capital
Institute, 2013-Current" "■ Corporate Strategic Planning Xchange (SPX),
2012-Current" ■ Strategic Management Forum (Global) - 2012-Current "■ India
Leadership Network, 2011-Current" "■ HR Shared Services Network,
2010-Current" "■ International Outsourcing Forum, 2010-Current" "■ BPO
Executives, 2009–Current" "■ Shared Services Best Practice Network,
2009–Current" "■ Shared Services and Outsourcing Network (SSON),
2008–Current" "■ Shared Services & BPO Network, 2008–Current" "■ Certified
Finance Operations Professional (CAPP), 2005–Current" "■ Institute of
Financial Operations Member, 2004–Current" "■ TTU: Six Sigma White Belt,
2008" "■ Marsh Colleague Excellence Award, 2002" "■ Marsh Colleague
Excellence Award, 1999" "■ Regis University Presidential Leadership
Program, 1994–1998" "To view additional information and over 45 personal
recommendations, please visit http://www.linkedin.com/in/rajitkabadi
<http://www.linkedin.com/in/rajitkabadi>" *