Good day,

I'm interested in hearing more about the above role, in Chantilly, VA. I

currently reside in Chantilly, and am curious about this opportunity. I

would welcome the opportunity to learn more and to share more about my own

background. As you requested, my resume is below.

Thank you,

Rajit Kabadi

720-***-****

http://www.linkedin.com/in/rajitkabadi<https://app.getsignals.com/link?url=http%3A%2F%2Fwww.linkedin.com%2Fin%2Frajitkabadi&ukey=agxzfnNpZ25hbHNjcnhyGAsSC1VzZXJQcm9maWxlGICAgIC5y7oIDA&k=53b4d1b2-9c27-44ac-a8bd-2c47801b1cff>

Global Operational Excellence and Collaborative Leadership

*RAJIT U. KABADI Home: 703-***-**** Mobile: 720-***-****

Email: acbqil@r.postjobfree.com

<acbqil@r.postjobfree.com> EXECUTIVE PROFILE: "An entrepreneurial executive

with extensive international business experience (multiple countries across

six continents), consistently striving to improve operations and increase

efficiencies. Communicates and empathizes exceptionally well with all

levels of the organization, building consensus and fostering a

collaborative environment. Possesses multi-functional leadership experience

in Business Operations, Accounting/Finance, Information Technology (IT),

Human Resources (HR), Real Estate, Call Center Operations, and Business

Process Outsourcing (BPO), along with an educational background that

includes an MBA and a master’s degree in Communication." AREAS OF

EXPERTISE: Internal Business Operations Budget/P&L Management

Communication/Collaboration Business Transformation Process Design and

Optimization Team Leadership and Mentoring Project Management Corporate

Strategy International Business Multiple ERP/Systems Implementation Client

Relationship Management Change Management CAREER SUMMARY: "Towers Watson,

Arlington, VA " "Global Head, Shared Services, 2010-Present" " Lead

global shared services organization with service delivery centers in Manila

(Asia/Global), London (EMEA), and Philadelphia (Americas), providing

Finance and HR services with over 350+ direct and indirect reports." "

Member of the TW Global Governance Committee, focused on identifying and

prioritizing global process improvement initiatives across Finance, HR, and

IT functions." " Member of the TW Enabling Technologies Governance

Committee, providing guidance for the Company’s global technology support

strategies. " " Member of the TW Sarbanes Oxley (SOX) Steering Committee,

providing thought-leadership on global finance controls. " " As a member

of the TW Global Future State Steering Committee, collaborated on operating

model and service delivery strategies for the integrated firm while

monitoring global status of Finance and HR operations." " Led the Service

Delivery Model (SDM) team within the Global Business Transformation program

which included the founding of the global shared services organization and

the deployment of Oracle R12, necessary for the global integration of

Towers Perrin and Watson Wyatt Worldwide." " Managed the workspace design,

equipment/furniture procurement and construction projects for each of the

shared services centers, facilitating an open floor plan conducive to more

collaboration and communication for all associates. " " Deployed various

customer enabling technologies, including cloud-based call center

(inContact), case management (AnswerKey), and interactive knowledge portal

(Connects), facilitating a globally interconnected support process for the

firm across Finance, HR and IT." " Led the service delivery integration

teams for the firm’s key global processes, including Contract to Cash

(CTC), Procure to Pay (PTP), and Payroll." "StarTek, Denver, CO " "Global

Director, Shared Services, Real Estate, Procurement, 2008-2010" " Founded

StarTek Shared Services in Manila, Philippines building synergies across

the organization and developing the knowledge process outsourcing (KPO)

sales offering." " Directed the multi-functional shared services teams

including IT, HR, Marketing, Legal, Leadership/Development, Call Center

Quality Control, Accounting/Finance, and Workforce Management with 250+

direct and indirect reports." " Managed Global Real Estate business unit

(25+ direct and indirect reports) including new site selection, site

maintenance, construction projects and P&L management." Designed and

deployed the operating model for the Company’s Global Procurement business

unit including the implementation of strategic sourcing processes and the

hiring of offshore procurement operations team. Collaborated with

Sales/Marketing on business development and KPO lead generation for StarTek

Shared Services. " Led the Corporate Procure to Pay (PTP) Steering

Committee focused on reengineering the PTP process and integrating various

systems including Lawson ERP, Hyperion Financial Management and OnBase

content management." Managed the client relationships for StarTek Shared

Services with an emphasis on providing exceptional service delivery and

high customer satisfaction. " Constructed, negotiated and authorized all

client service level agreements (SLAs) and designed related metrics

dashboard to effectively measure service delivery levels. " "TeleTech,

Englewood, CO " "Director, Global Business Services, 2006–2008" " Led the

development of the Latin American shared services center in Buenos Aires,

Argentina to provide Spanish and Portuguese language-based service delivery

capabilities for the firm." " Assisted in the development and growth of

the Asian shared services center in Manila, Philippines by effectively

project managing the implementations of functions including: Procurement,

Accounts Receivable (AR), Fixed Assets, Cash Management, General Ledger,

Accounts Payable (AP), Revenue Assurance, and Treasury." " Directed a

staff of 50+ direct and indirect reports within the Procurement, IT Asset

Management, AR, AP, Cash Management, and Fixed Asset teams. " " Designed

and developed Microsoft SharePoint website for GBS and Accounting/Finance

domains to facilitate internal communication and electronically store

approved policies, procedures, and account reconciliations." "Global

Accounts Payable Manager, 2005–2006" Designed Strategic Roadmap for

Accounting and Finance outlining timeframe and methodology for the

Company’s global shared services initiative. Streamlined processes and

initiated process improvements resulting in a dramatic reduction of

back-office processing for onshore AP and GBS colleagues resulting in a 60%

reduction in operating expense. Led process improvement team within the

Accounting and Finance domain using Six Sigma methodology. Directed the

implementation and training of Oracle iExpense and ImageNow content

management systems worldwide. Authorized SOX process narratives and test

plans for all AP processes globally. Facilitated the global

implementation of electronic funds transfer (EFT) payments for supplier

payments and employee reimbursements. Managed working capital for the

company monitoring days payable outstanding (DPO) regularly. "Marsh and

McLennan, Denver, CO " "Strategic Business Analyst – Shared Services,

2003–2005" Member of Procure to Pay Steering Committee effectively

influencing all AP/Procurement initiatives and roll-out schedule.

Assisted in creation of regional shared services organization centralizing

Accounting/Finance functions. Coordinated all testing of Oracle

11i/MarkView system changes as member of Oracle EBS Implementation Team.

Developed the business continuity/disaster recovery plan for the shared

services organization. Generated weekly and monthly trend analysis

reports to increase department productivity and quality. " Managed

multiple corporate process improvement initiatives including document

management, ERP enhancements, and travel and expense efficiency projects."

"Accounts Payable Team Leader, 2002–2003" " Managed AP staff of 15-20

colleagues processing over 13,000 invoices per month." Designed system

workflow and test scripts for MarkView content management implementation.

Coordinated all audit projects for AP department. Reviewed and approved

all supplier and expense payment batches submitted by AP associates. "Human

Resources Assistant, 2000–2002" Conducted interviews (phone and

face-to-face) to identify potential colleagues for all departments within

the shared services organization. Developed and presented several

corporate and department training programs for colleagues. Recruited and

screened potential colleagues via internet job sites and telephone.

"Accounts Payable Analyst, 1999–2002" Primary AP tester during successful

Oracle 11i implementation. Documented and implemented internal processes

and procedures for the AP department. "Sun Microsystems, Broomfield, CO "

"IT Technical Analyst, 1998–1999" Diagnosed and resolved IT issues from

colleagues via inbound and outbound calls. Effectively communicated with

colleagues at all levels documenting all unresolved IT issues for further

escalation. EDUCATION: "Colorado State University, Fort Collins, CO" Master

of Business Administration "University of Denver, Denver, CO" MA: Human

Communication "Regis University, Denver, CO" BA: Communication; Philosophy

Minor: English; Fine Arts PROFESSIONAL DEVELOPMENT SEMINARS AND

CONFERENCES: "■ Featured Speaker - US Summit for Shared Services Leaders,

2013" "■ Strengthening Organizational Agility Through Cash Management,

2013" "■ IT Transformation: Connecting Technology to Business, 2013" "■

Forrester: Improving Customer Experience, 2013" "■ Deloitte: Trends in

Global HR Shared Services, 2013" "■ HCI: Keeping Pace with HR Business

Innovation, 2013" "■ Accenture Global Shared Services Conference, 2012" "■

Information and Data Security, 2012" "■ Association for Corporate Growth:

Rocky Mountain Conference, 2009" "■ Institute of Finance Operations: AR and

Credit, 2009" "■ TTU: Understanding the Foreign Corrupt Practices Act,

2008" "■ TTU: Staffing and Pricing, 2008" "■ IAPP Forum, 2004–2008" "■

Crucial Conversations©, 2005" "■ Leadership and Self Deception©, 2005 " "■

Marsh Managing Essentials©, 2003" "■ How to Instill Strong Work Ethic in

Your Organization©, 2002" "■ Marsh Behavioral Interviewing©, 2000" "■ Marsh

Priority Management©, 2000" "■ Primestar - Marketing Internship, 1996"

"PROFESSIONAL DESIGNATIONS, AWARDS AND AFFILIATIONS:" "■ Human Capital

Institute, 2013-Current" "■ Corporate Strategic Planning Xchange (SPX),

2012-Current" ■ Strategic Management Forum (Global) - 2012-Current "■ India

Leadership Network, 2011-Current" "■ HR Shared Services Network,

2010-Current" "■ International Outsourcing Forum, 2010-Current" "■ BPO

Executives, 2009–Current" "■ Shared Services Best Practice Network,

2009–Current" "■ Shared Services and Outsourcing Network (SSON),

2008–Current" "■ Shared Services & BPO Network, 2008–Current" "■ Certified

Finance Operations Professional (CAPP), 2005–Current" "■ Institute of

Financial Operations Member, 2004–Current" "■ TTU: Six Sigma White Belt,

2008" "■ Marsh Colleague Excellence Award, 2002" "■ Marsh Colleague

Excellence Award, 1999" "■ Regis University Presidential Leadership

Program, 1994–1998" "To view additional information and over 45 personal

recommendations, please visit http://www.linkedin.com/in/rajitkabadi

<http://www.linkedin.com/in/rajitkabadi>" *

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