Customer Service Administrative Assistant

***** ********** ** #*** *******, TX

77069713-***-****(***********@*******.***

Vicki Meador

Objective

Administrative support professional experienced working in a

fast-paced environment demanding strong organizational, technical, and

interpersonal skills. Highly trustworthy, ethical, and discreet;

committed to superior customer service.

Capabilities include, but are not limited to:

Customer Service & Relations

Microsoft Applications: Excel, Word & Outlook

Accounts Payable/Receivable

Filing & Data Archiving

Inside Sales

Telephone Reception

General Accounting

Problem Solving

Experience

2013-2013 Advanced Orthopedics and Sports

Medicine Houston, TX

Administrative Assistant

Provide administrative/secretarial support functions for upper

management/clinicians

Schedule appointments and maintain accurate and up to date

confidential patient files/records

Scan and file all medical documentation (operative reports,

discharges, imaging, labs, consults, etc.)

Track surgery tickets and scripts

Act as a central answering service to route phones to appropriate

clinicians and pa's

Paged doctors for hospital consults and expedited hospital calls on

patients to ensure there was no communication failure

Distributed mail to appropriate parties

Faxed demographics, pt scripts, patient files as requested

Data Entry

2010-2013 Specialty

Contractors Houston, TX

Administrative Assistant

Provide administrative/secretarial support functions for upper

management

Schedule appointments and maintain accurate and up to date

confidential client files

Compile weekly/monthly reports: Sales, Income, Accounts payable, &

receivable

Procure materials for projects

Expedite orders

Ensure conference room reservations are made and everything is working

properly prior to meetings

Maintain accounts payable to ensure that suppliers are paid before

month end

Maintain accounts receivable to ensure timely receipt of all

outstanding and current moneys owed

Assemble project bid proposals and RFQ(Request for Quote) packages for

potential and existing customers

Data Entry

Create and maintain excel spreadsheets for tracking material and

project costs

Balance office transactions, cash, credit, and make deposits.

2004-2010 The Casket Place Houston, TX

Office Coordinator

Assist in the procurement of all merchandise including caskets, urns,

grave liners, and vaults.

Assist in sourcing inventory requirements through suppliers nationwide

as well as Canada.

Perform weekly and monthly accounting procedures; A/R, A/P, general

ledger, and Cash deposits

Assisted sales in prospecting new business through local channels

Plan and forecast future merchandise buys to insure sufficient levels

of inventory

Answer office phones and perform administrative duties as needed

2003-2004 Visible Changes Houston, TX

Assistant Manager

Responsible for the supervision of a staff of 35 employees.

Managed all opening and closing duties, such as inventory control,

daily cash reconciliation, daily bank deposits, and work force

management.

Responsible for problem resolution of all types, including employee

and customer concerns.

Assisted with the development of new policies and procedures.

Assisted in the training and development of new employees

Developed programs to align employees with a continual focus on

company goals

Initiated programs to build sales and increase revenue by product

marketing and brand selling

1989-1999 Baystar Communications Houston, TX

Customer Service Manager

Oversee customer service throughout the company to ensure customer

satisfaction

Cross sale additional products when meeting with clients to establish

more revenue from a customer service stand point

Train all employees to understand more about the customer service

goals and help employees understand the need for a positive customer

service attitude

Initiated customer satisfaction surveys to see weaknesses within the

company so that they could be addressed

Seek problem resolution with customer complaints

Align with customers to ensure customer satisfaction, adhere company

policies while doing so

Achieve a happy medium between customers/end users and company goals

and initiatives

References

References are available on request.

Contact this candidate