Customer Service Manager

Fred Morrow

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**** ********* *****, ***** ** 84093 - 801-***-****

**********@*******.***

Career Focus

To pursue a challenging position that will provide a career

opportunity for professional growth and where my experience and

personal initiative will make a valuable and profitable contribution.

Core Qualifications

Retail Store Management Purchasing

Budgets and Financial Goals Inventory Management/ Control

Hiring and Evaluation Techniques Sales Promotions/ Special Events

Supervision and Staff Development Customer Service

Professional Experience

Assistant Store Manager 11 Follett Higher Education Group

June 2009 - Present

Westminster College Location Salt

Lake City, Utah

Responsible for managing all functions of a college bookstore

including budgets and financial goals, service levels, policy

administration, employment, supervision and development of store

staff, maintenance of sales and inventory records and related

matters. Coordinate sales promotions, special events, book

signings, and direct employees preparing merchandise displays,

store layout, and advertising copy. Oversee and approve the

ordering of books and merchandise. Interface with students,

faculty, staff, and school administrators ensuring good campus

relations, and resolve complaints and escalated issues in a

timely and satisfactory manner.

Remodeling Hal Mortensen July

2007 - May 2009

Salt Lake

City, Utah

Responsible for painting, tiling, dry wall, minor plumbing,

minor electrical in family business.

Store Manager EZ Loan Services, Inc

Sept 2006 - March 2008

Salt Lake

City, Utah

Responsible for all daily operations, Excellent Customer Service

and Communication Skills, Trouble-shooting and Problem solving,

Collections, Training and employee development with new hires,

Experienced with financials, P&L's, budget controls and

marketing.

Assistant Store Manager Cash America International, Inc.

Nov 2003 - August 2006

Salt Lake

City, Utah

Created a turnaround in profits within 6-8 months at a store

location with poor performance

Loan balances and sales have steadily increased - both are up

15% over last year

Shrinkage is less than 1% - and has consistently been less than

1% for the past 2 years

Excellent Customer Service and Communication Skills

Strong leadership, training and employee development with new

hires

Experienced with financials, P&L's, budget controls and sales

Purchasing Manager & Warehouse Manager Aug 1998

- Jan 2003

Golden Fireplaces, d.b.a. Bernco Salt

Lake City, Utah

Golden Flame Inc Scottsdale,

Arizona

Process high volume purchase requisitions, Negotiate with

vendors for best price and delivery schedule.

Instrumental in reducing company inventory creating an

annualized saving of over $250,000.

Communicate closely with management, finance and sales teams

Conduct quarterly physical inventory counts, cycle counts and

reporting

Manage and train warehouse staff, Supervise all shipping and

receiving and Will Call activities

Certified Trainer Forklift instruction and safety, Promote

exceptional customer service

District Supervisor/Store Manager 1998

Quick Cash Phoenix,

Arizona

***Created a turnaround in profits in 2 months at a store

location marked for closure.

Oversee operations and staff for 4 store locations.

Administer policies to increase profits and make the

organization run smoothly.

Review and establish goals; coordinate plans; make necessary

procedural changes.

Overall responsibility for all levels of store operations and

staff management

New employee on-the-job training, Coordinate and establish work

schedules, Conduct performance reviews.

Promote exceptional customer service.

Establish credit worthiness and collections.

Education

University of Utah Salt

Lake City, Utah

Anthropology & Business (majors)

History (minor)

(2 semesters from graduation)

References provided upon request

Contact this candidate