Manager Customer Service

RASHED F. STRONG

**** ******** ** *******, ** ***31 PH: 678-***-**** email:

**********@***.***

OBJECTIVE

Experienced HVAC professional in search of the opportunity to join a

successful team within the

Heating/cooling, refrigeration and maintenance field; able to relocate

anywhere within the United States

and or abroad

RELEVANT QUALIFICATIONS

. Certified Refrigeration and air conditioning technician/technical

assistant

. Certified heating and cooling install technician

. E.P.A. Certified Universal Technician

Extensive knowledge of conducting routine inspections of refrigerant and

heating systems to ensure of

proper functionality

. Class A Operators license; highly skilled in driving tractors of all

types, 53ft vans, tanker and reefer

units.

. In depth knowledge of using maps and GPS systems

. Proficient in managing related paperwork and various software programs

Able to collect and organize necessary paperwork for HVAC (bids)

replacement/repair

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

UPS - Preload/Teamsters local Union728 (Union Steward)

Atlanta, GA

01/07-12/2012

. Responsible for recording and tracking daily inventory and distribution

. Sort, scan and load packages for delivery trucks

. Operate forklift in transporting pallets (Certified heavy equipment

operator)

. Quality Assurance lead- responsible for making final sweep for any and

all packages left in

building.

Block Buster Video -Assistant Store Manager

Douglasville, GA

02/2007-07/2008

. Responsible for all shift duties and delegation of store operations

. Supervise a team of 7-9 associates

. Perform all daily operations in absence of store manager

THE STRONG CONNECTION- Owner/Freight Operator/Driver

Covering Mississippi and Georgia locations

08/2001-12/2012

. 9+ years' experience operating delivery trucks to transport goods and

materials over long distances

. Responsible for planning trip logistics; obtained necessary documents to

transport goods

. Loaded and unloaded cargo; ensured cargo is secured properly compliant

with safety requirements

. Performed pre-trip, en route and post-trip inspection of vehicles

. Recorded cargo information, hours of service, distance traveled and fuel

expenditure

. Managed bills of lading and log books

. Followed all appropriate State and Federal D.O.T. Rules and Regulations

Ravin Restaurant - Asst. Manager

Starkville, Mississippi

09/2006-01/2007

. Created organizational procedures for implementation during the employee

orientation process

. Developed drug screen and front lobby procedures

. Ensured internal procedures were followed according to company guide

lines, rules, regulations and

expectations

. Implemented strategies consistent with safe and timely completion of

daily tasks

. Performed all duties in a timely and efficient manner meeting high

quality standards

Office Depot - Customer Service Manager

Starkville, Mississippi

1996-1999

. Ensure that proper security procedures are in place to protect employees,

guests and company

assets.

. Manage shifts which include: daily decision making, scheduling, planning,

proper customer

service, exhibit superior communication skills and cleanliness of facility.

Responsible for investigating and resolving customer complaints

EDUCATION

Atlanta Technical Institute EMC College

2012-2013 August 1999

HVAC Certification Class "A" Certified License

Atlanta, GA Mayhew, MS

Georgia MLS Starkville High School

May 2006 1994

Graduation Pending Diploma

Tucker, GA Starkville, MS

REFERENCES

Name Occupation Location Phone Years Known

Vernita Acoff School Teacher Huntsville, Alabama 256-***-**** 20

Joel Berkeley Manager Dallas, Texas 469-***-**** 10

Prince Robinson Professional Driver Love Joy, Georgia 256-***-**** 15

Bj Johnson Administrative Asst. Jonesboro, Georgia 256-***-**** 5

Sabrina DeRamus Business Owner Atlanta, Georgia 614-***-**** 2

Contact this candidate