Strategic Project, Program and Product Manager

Steven D. Grumbine, MS, MBA

**** ******* **** **

Lewisberry, Pa 17339

*** – 919 – 6384

acbqg1@r.postjobfree.com

Project Management • Executive and Organizational Communications • Program

M anagement

Agile, passionate, well-educated and results-oriented professional with over 20 years of progressive leadership

experience driving strategic growth and product visibility for international technology organizations. Adept at leading

teams for technology and product based projects and programs. Exceptional communications skills including

p resentations, technical writing, requirements gathering and interfacing with business leadership and technical teams.

Able to translate technical requirements to non-technical stakeholders. Ability to develop viable strategies, leverage

revenue-generating opportunities, and deliver cost-saving initiatives to advance organizational goals and improve

business bottom-lines. Excellent at facilitating organizational change, mentoring and training. Experienced leading

international initiatives, including vendor management. Full strategic and tactical SDLC focus, driven to meet or exceed

objectives of time, cost and quality.

Summary of Qualifications

• Team Leadership • Project & Program Management • Strategic Planning • Product

Management

• Process Improvement • Technical and Business Writing • SDLC Agile / • Quality Assurance

Waterfall

• L ifecycle Management: Develop team deliverables, track productivity, lead standards implementations,

develop and deliver training and execute audit initiatives. Test planning, QA

development, engineering, marketing, product development, end user

experience, SCRUM, budget, total cost of ownership, implementation, market

and organizational deployments. Post implementation support. Spearhead

organizational change. Roadmap and portfolio management.

• Project Expertise: Telecommunications, Software Development, Integration, Product

Development, Document Digitization, Infrastructure, Customer Care, Technical

Support.

• Results Oriented: Consistently meet or exceed yearly plans, project deliverables and objectives,

including sales quotas.

• Revenue Generation /Cost Savings: Led $50M revenue-producing team of 21 direct reports for major Fortune 500

partnerships, Federal, and Municipal markets. RFP, RFI and RFQ experience

Professional Experience

Idea Inc (AES PHEAA) Sept 2012 –

Present

EPO Project Manager, Enterprise CRM

Provide Project / Program leadership directing the life cycle management for a new enterprise wide CRM. Manage

cross functional requirements gathering, developing and managing the RFP process, evaluating solutions, developing

p roject and implementation plans and work with executive management to deliver training and staffing for a new

enterprise CRM for both Federal and Commercial student loans. Provide expert program, project, and organizational

change management through PMP best practices through all phases of the project management lifecycle including

planning, scheduling and executive program communications.

• Develop RFP for CRM solicitation including technical and functional requirements

• Evaluate vendors such as PegaSystems, KANA, Oracle, Microsoft Dynamics and SAP

• Conduct enterprise level technical and functional reviews with vendors

• Lead scoring initiative to determine RFP awards

• Championed and collaboratively developed hybrid Agile / Waterfall methodology meshed with NIST

requirements that PHEAA executive management adopted for a critical 3 year enterprise CRM initiative to

achieve maximum business unit satisfaction and achieve time to value.

• Led initiative to modernize PHEAAs HR Recruiting systems to integrate with legacy Peoplesoft

implementation.

Apex Systems Inc (Comcast) J une

2011 –June 2012

Program Director Mobile Apps and Identity Management

Provide executive leadership directing the life cycle management for Comcast new product development in both Agile

and Waterfall environments. Programs include the Xfinity Connect Mobile App (which encompasses the development

of cross platform mobile applications for iOS, Android and Blackberry hand helds and tablets.) Identity Management

(which drives client account management, marketing of products and services, providing a single platform for all

p roducts and services within the Comcast portfolio.) Xfinity Text Messaging (provides text messaging capabilities for

both domestic and international communications on the Xfinity Connect Mobile App) and Voice 2go integration (soft

phone capability over the mobile app utilizing both WiFi and 3G/4G networks). Provide expert program, project, and

organizational change management through PMP best practices through all phases of the project management

l ifecycle including planning, scheduling and executive program communications.

• Lead, collaborate, document and deliver project collateral such as conceptual mind mapping, training, risk

assessment and risk management, quality control, change management, project schedule, action registers,

communications, contingency planning and Microsoft project program level management plans.

• Led cross functional teams (up to 60 individuals assigned to the program, domestic and international) to

develop wireframes, visuals graphics, sales and marketing collateral and plan, web placement,

development, quality assurance, market and employee trials, defect reviews, deliver launch candidate to

i Tunes, Google Play and Blackberry World for deployment.

• Produce and deliver efficient and timely executive level presentations, reports and communications

including contract management, product roadmap, playbook and product demonstrations. Clarity

p rogram governance.

K4 Solutions Inc, 8(a) Oct 2010 –June 2011

FMS Digitization Senior Program Manager

Provide expert Program Management for the overall database design, document preparation, interface design,

digitization and transmittal of 12 million non-classified, foreign military sales documents for the US Army in New

Cumberland PA through Optical Character Recognition (OCR) technology and Oracle databases.

• Led team of 14 project coordinators to complete tasks and subprojects critical to the overall program’s

success.

• Worked with Chiefs and COTRs for terms and conditions governance

• Provide expert program, project, and organizational change management through PMP best practices

t hrough all phases of the project management lifecycle including planning, scheduling and program

communications through Microsoft Project, Sharepoint and other software tools.

• Lead, collaborate, document and deliver project collateral such as conceptual mind mapping, training, risk

assessment and risk management, quality control, change management, project schedule,

communications and overall program management plan.

• Produce and deliver efficient and timely executive level presentations, reports and communications

including contract management.

• Efficiently manage the planning, systems design, implementation and integration of scanning systems

t hrough joint venture with ACS – Xerox.

• Strategically develop organizational assessments including requirements analysis, business

requirements, joint application development and use cases for database and client interface development

and implementation.

• Business process design, documentation and project execution strategies including documentation,

t raining and client consulting services.

• Identify and position new revenue opportunities for the corporation.

Lyric Communications 2009 –2010

Principle Consultant

Strategically lead organization and primary client engagements, providing management consulting, senior strategic

guidance, and project leadership services in the selection, development, and implementation of media and

telecommunication technologies for response to the Broadband Electrification Program of the Federal Government.

• Systems design and integration, documentation and technical writing.

• Organizational assessments including requirements analysis, pursuant to Unified Communications and

other virtualization enabling technology implementations.

• Business process design, documentation and project execution strategies including documentation.

• Educate and provide guidance to senior leadership in telecommuting solutions that directly impact

revenue.

References Furnished Upon Request

• Network design and architecture.

• Pro-formas, including long-term business plans for grants and proposals.

• Program, project, and organizational management planning and communications.

• Lead $100M Grant Proposal for Lyric Communications Broadband Electrification Stimulus Project for Lower

Anthracite Region of Central Pennsylvania. Lead technical writer for grant submission.

Verizon Enteprise Solutions Group 1993 – 2009

Senior Program Manager and Senior Sales Engineer

Fast-track career accomplishments through proven program management successes, sales-team leadership, effective

strategic planning, and the continuous improvement of new-market development skillsets.

• Lead and manage international and domestic IT and telecommunications integration projects up to $50M

in total revenues, including teams of up to 21 direct reports for Fortune 500 clients, FDA, DoD, and

state/municipal governments. This included working with the FAR, WITS2001 and GSA buying vehicles.

• Manage cross-functional teams for project (up to 80 indirect report, cross discipline team members),

p roduct and business process development of IP based voice and data technology products and services

(both domestic and international locations and teams. i.e. Madagascar, Australia, India and Mexico)

• Lead technical project teams for large scale network based IT conversions and design, procurement and

installations

• Manage large scale, post-sale projects and integrations partnering with internal and external teams to

deliver accurately, on time on time and within budget.

• Execute market/service/competitor assessments, technical reviews and financial assessments.

• Formulate project objectives and recommended technologies appropriate to project specifications.

• Validate project solutions via established and measurable metrics and KPIs. Clarity program governance.

• Reduce costs and increased serviceability by identifying best practices and documentation

• Subject-matter expert for Data CPE/Primary Focus VoIP Apps and MNS.

• Prepare and brief executives and senior management on progress of projects, utilizing toolsets including

MS Project, PowerPoint, dashboards, and other business intelligence.

• Train project managers on PMI processes and implemented PMI standards within the organization. Train

sales team on positioning cross platform CPE and Managed Services opportunities.

• Protect and maintain documentation repository and intellectual property for leveraging future

opportunities.

Professional Milestones & Recognition

• Achieved 193% of 15M annual sales objective FY-2002

• 1993 Winners Circle Award for achieving 230% of sales objective

• Consistently achieved 100% customer direct interview service ratings.

• Strategic account management for Fairfax County Government and Schools, The American Red Cross

• Recognized as a leader in branch metrics performance including Customer Committed Date

• Market Deployment: Xfinity Mobile App Blackberry, iOS, Android(2.3, 3.0, 3.5 and 4.0)

• Xfinity Connect Mobile App rebranding, New UI and New Customer Experience

• Launch to General Availability Xfinity Text Messaging International Texting and Xfinity Connect Mobile

App with Voice 2go Integration

Certifications

• PMP, PMI Project Management Professional Certification (able to recertify quickly if required) 2008-2011

• Cisco Certified Networking and Design Professional (CCNP, CCDP, CSE) 2002-2005

• Graduate Certificate: Strategic Management of Technology and Innovation 2003

• Undergraduate Certificate: IT Project Management 2003

Education

Bachelors of Science – Information Systems Management 2002

University of Maryland, University College

Masters of Science – Technology Management 2007

University of Maryland, University College

Masters of Business Administration 2008

University of Maryland, University College

Technology Proficiencies

• Expert in the use of Microsoft Project, Visio, Excel, and Office automation tools

• Clarity Program Governance and Citrix Budgeting

• Formerly held CCNP, CCDP, CSE with Sales Engineering background for highly technical products, projects

and programs.

• Excellent writing skills from research, technical, marketing copy, newsletters and presentations

• Road Warrior: Highly effective in remote access environments (Blackberry, VPN, etc). Willing to relocate for

r ight opportunity.

References Furnished Upon Request

Contact this candidate