Ebony Malone
***** ********* *** (***) ***-
Garfield Heights, OH 44125
**.**********@*****.***
SUMMARY
. Outstanding analytical and problem solving skills
. Capable of working independently and in team environment
. Great and valuable communication and interpersonal skills
EDUCATION
High School Diploma
Life Skills Center of Cleveland 2001
Cuyahoga Community College
Business Management/ Human Resources
September 2010- Present
WORK EXPERIENCE
Administrative Assistant
The Prep Schools Cleveland, Ohio September 2013- Present
Description: Provide clerical and basic administrative support as well as
customer service in an elementary and intermediate school environment
Responsibilities:
. Perform basic Administrative duties i.e. filing, answering and routing
calls to appropriate department, providing friendly customer service
as the first point of contact
. Take Daily attendance for students and report audit of daily
attendance as necessary by law
. Responsible for the upkeep of confidential student information
. Data entry
Staff Scheduler/ Administrative Assistant
Suburban Pavilion North Randall, Ohio December 2012- July 2013
Description: Works accurately and efficiently to compile and maintain
quality staffing efficiencies.
Responsibilities; Provide clerical and basic administrative support as well
as customer service in
. Take Necessary steps to ensure that sufficient members of nursing
staff are on duty at all times
. Perform attendance and paid time off administration for nursing staff
. Provide administrative support as assigned
Administrative Assistant
Crossroads Hospice Valley View, Ohio: November 2011- Present
Description: Provide a full range of administrative support, while
independently administering several assigned responsibilities to ensure
excellent customer service.
Responsibilities:
. Perform basic Administrative duties i.e. filing, answering and routing
calls to appropriate department, providing friendly customer service
as the first point of contact
. Schedule appointments for Doctors and Nurses
. Intake/referral department
. Direct Assistant to the Executive Director
Business Office Assistant/ Receptionist
Shaker Gardens Nursing and Rehab, Shaker Hts, OH: September 2010- November
2011
Description: Provide clerical and basic administrative support as well as
customer service in a long-term care environment.
Responsibilities:
. Perform basic Receptionist duties i.e. filing, answering and routing
calls to appropriate department, providing friendly customer service
as the first point of contact
. Completed the hiring process for new employees, including the
collection of all necessary documents
. Completed employee pre-hire such as background checks and employee
reference checks
. Audited employee files
. Scheduler
Office Manager
Jefferson Landscaping and Maintenance, Solon, OH; Duration: July 2006 -
September 2010
Description: Provide high quality landscaping services to residential and
commercial clients
Responsibilities:
. Directed field representatives to complete work orders in a timely
manner
. Manage employee scheduling, payroll, bookkeeping, and accounts
receivable
. Assure that the client's needs are met in order to retain their
business
. Implement effective advertisement to acquire potential customers
Key holder
Delias Inc., Beachwood, OH; Duration: April 2008- June 2010
Description: Market high fashion clothing for teenage girls to increase
company revenue
Responsibilities:
. Managed a staff of employees
. Promoted different styles of casual clothing and helped customers with
their purchases
. Trained employees and advised them of how to exceed the sales goal
. Maintained store policy and integrity with employees by applying loss
prevention
Store Manager
Lil Prince and Princess, Beachwood, OH; Duration: January 2009 - June 2010
Description: Offer spa services and a venue for children's' birthday
parties
Responsibilities:
. Assisted the owner in launching a new business that was geared towards
parents pampering their children
. Organized birthday party schedules for employees and customers
. Conducted inventory and audits on profit and supplies for the store
. Handled customer complaints and resolved any issues that may have
risen with special requests
. Responsible for Recruiting new employees
. Maintained employee file
. Payroll
References available upon request
References
Danielle Baker
Probation Officer
Cuyahoga County Juvenile Court
Sherri Williams
Guidance Counselor
Garfield Heights High School
Charesse Watford
Human Resources
Shaker Gardens Nursing and Rehabilitation