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Customer Service Administrative Assistant

Location:
Cleveland, OH
Salary:
10.00 hourly
Posted:
December 17, 2013

Contact this candidate

Resume:

Ebony Malone

***** ********* *** (***) ***-

****

Garfield Heights, OH 44125

**.**********@*****.***

SUMMARY

. Outstanding analytical and problem solving skills

. Capable of working independently and in team environment

. Great and valuable communication and interpersonal skills

EDUCATION

High School Diploma

Life Skills Center of Cleveland 2001

Cuyahoga Community College

Business Management/ Human Resources

September 2010- Present

WORK EXPERIENCE

Administrative Assistant

The Prep Schools Cleveland, Ohio September 2013- Present

Description: Provide clerical and basic administrative support as well as

customer service in an elementary and intermediate school environment

Responsibilities:

. Perform basic Administrative duties i.e. filing, answering and routing

calls to appropriate department, providing friendly customer service

as the first point of contact

. Take Daily attendance for students and report audit of daily

attendance as necessary by law

. Responsible for the upkeep of confidential student information

. Data entry

Staff Scheduler/ Administrative Assistant

Suburban Pavilion North Randall, Ohio December 2012- July 2013

Description: Works accurately and efficiently to compile and maintain

quality staffing efficiencies.

Responsibilities; Provide clerical and basic administrative support as well

as customer service in

. Take Necessary steps to ensure that sufficient members of nursing

staff are on duty at all times

. Perform attendance and paid time off administration for nursing staff

. Provide administrative support as assigned

Administrative Assistant

Crossroads Hospice Valley View, Ohio: November 2011- Present

Description: Provide a full range of administrative support, while

independently administering several assigned responsibilities to ensure

excellent customer service.

Responsibilities:

. Perform basic Administrative duties i.e. filing, answering and routing

calls to appropriate department, providing friendly customer service

as the first point of contact

. Schedule appointments for Doctors and Nurses

. Intake/referral department

. Direct Assistant to the Executive Director

Business Office Assistant/ Receptionist

Shaker Gardens Nursing and Rehab, Shaker Hts, OH: September 2010- November

2011

Description: Provide clerical and basic administrative support as well as

customer service in a long-term care environment.

Responsibilities:

. Perform basic Receptionist duties i.e. filing, answering and routing

calls to appropriate department, providing friendly customer service

as the first point of contact

. Completed the hiring process for new employees, including the

collection of all necessary documents

. Completed employee pre-hire such as background checks and employee

reference checks

. Audited employee files

. Scheduler

Office Manager

Jefferson Landscaping and Maintenance, Solon, OH; Duration: July 2006 -

September 2010

Description: Provide high quality landscaping services to residential and

commercial clients

Responsibilities:

. Directed field representatives to complete work orders in a timely

manner

. Manage employee scheduling, payroll, bookkeeping, and accounts

receivable

. Assure that the client's needs are met in order to retain their

business

. Implement effective advertisement to acquire potential customers

Key holder

Delias Inc., Beachwood, OH; Duration: April 2008- June 2010

Description: Market high fashion clothing for teenage girls to increase

company revenue

Responsibilities:

. Managed a staff of employees

. Promoted different styles of casual clothing and helped customers with

their purchases

. Trained employees and advised them of how to exceed the sales goal

. Maintained store policy and integrity with employees by applying loss

prevention

Store Manager

Lil Prince and Princess, Beachwood, OH; Duration: January 2009 - June 2010

Description: Offer spa services and a venue for children's' birthday

parties

Responsibilities:

. Assisted the owner in launching a new business that was geared towards

parents pampering their children

. Organized birthday party schedules for employees and customers

. Conducted inventory and audits on profit and supplies for the store

. Handled customer complaints and resolved any issues that may have

risen with special requests

. Responsible for Recruiting new employees

. Maintained employee file

. Payroll

References available upon request

References

Danielle Baker

Probation Officer

Cuyahoga County Juvenile Court

216-***-****

Sherri Williams

Guidance Counselor

Garfield Heights High School

216-***-****

Charesse Watford

Human Resources

Shaker Gardens Nursing and Rehabilitation

216-***-****



Contact this candidate