Customer Service Quality Control

Stacie L Haskins

201-***-**** (Cell) *** Second St Jersey City, NJ 07302 *************@*****.***

Summary of Qualifications

** ***** ** ********** ******* as a Packer and Production Worker, Telephone Betting Agent and as a Ticket Agent in the professional horse racing industries. My skills and experiences include: Quality Control, Customer Service Representative and Computer Data Entry.

Skills

Factory and Warehouse

Inventory & Quality Control

Organized Worker

Customer Support

Customer Service Professional

Computer Data Entry

Assembly Line Production

Excellent Telephone Etiquette

Experience

Genpak LLC, Middletown, NY Sept. 2010 to Feb. 2012

Packer and Production Worker

Inspect and pack containers for shipment and other factory/warehouse related duties... Examined products to verify they met quality standards. Observed equipment operations so that breakdowns were avoided. Packed finished products. Counted finished products. Loaded and unloaded items from machines or conveyors. Followed instructions, written or verbal. Maintained cleanliness of assigned area. My accomplishments included: I packed and inspected containers for quality before shipment. As well as all other factory/warehouse related duties.

NYC Off Track Betting Corp., New York, NY Feb. 2003 to Nov. 2009

Telephone Betting Agent

Ran games including: Professional Horse racing industry. Managed wagers on races. Collected bets, and accurately counted and recorded amounts. Ensured that players placed bets before the start of games. Taught and reviewed game rules and procedures with players. Collected cards/tickets from players. Paid winnings. Created a friendly, exciting environment for players. Maintained records of tickets cashed, funds collected and amounts paid out. Followed the dress code and maintained clean, neat appearance. Kept alert and patient in a fast-paced environment. Helped with cleaning and maintenance of gaming areas.

Capital District Off Track Betting, Albany, NY Apr. 1999 to June 2002

Ticket Agent

Ran games including: Professional Horse Racing Industry, NYS lottery. Managed wagers on races. Collected bets, and accurately counted and recorded amounts. Paid winnings. Created a friendly, exciting environment for players. My accomplishments included: I handled tickets sales and prize rewards for OTB. I assisted customers in person and via telephone. I managed quality communications, customer support and product representation for each client. Accurately balanced cash drawer after every shift. I also worked at the front admissions desk, greeting customers and answering phones.

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