Customer Service Developer

Christopher Marsh

Web Developer/Web Designer

***********.******.*****@*****.***

Summary

Summary of Qualifications

• Full SECRET Clearance.

• Ten and a half years experience in Web design. About twelve and a half years total I.T. experience.

• Standards compliant (HTML, CSS, Section 508, COPPA, U.S. Department of Education Web security

standards, FIMSA, JavaScript) for as many browsers as possible.

• Further focus on usability and user-centered operation.

• Extremely detail-oriented, excellent at testing Web sites.

• Customer-focused, researched and authored guide on customer satisfaction theory.

• Proficient at learning new applications and languages even without formal training.

• Excellent oral and written communications skills, authored multiple team use publications.

• Excellent quantitative skills.

• Problem solver.

• Risk minimizer.

• Demonstrated secure handling of confidential financial information.

• Have equipment (new laptop, printer/scanner/fax/copier, Web cam, DVD burner, external flash drive, WiFi

hotspot) to work at home in public emergency but prefer the social stimulation of the office, prefer to live close

by. If my next job requires work from home I can set up and make myself at home in any library or possibly a

telecommuter center. In the future I could go as far as to buy a dedicated laptop if needed.

Experience

Intranet Developer at Veritiss, LLC

October 2012 - April 2013 (7 months)

* Reviewed and expanded on ASP.Net (SAMS Teach Yourself ASP.Net in 21 Days) in first 30 days.

* Effective implementation of USDA user Intranet updates and responsive customer service. Thanked by

several state and Federal level USDA clients (Jackie Pickens, DC office; John Underwood).

* Commended by Rudolf Rojas for imaginative solution to extract the file name from a hyperlink in an

Access query

* Also commended by Rudolf Rojas for dilligence to task.

* Creative implementation of Excel macros and LOOKUP functions to speed completion of Web link repair

reports in Excel format.

* Fixed Web links using FrontPage in Intranet sites at national level and in 45 states and territories.

* Careful Web development including keeping backups of originals.

* Extensive link fixing in FrontPage.

* Extensive reporting of unlinked files and broken links per Web site, also reported productivity per hour,

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productivity by Web site, and other related statistics.

Software Developer 2 at CACI International Inc

December 2011 - August 2012 (9 months)

Implemented functionalities in existing RMOnline modules:

• Save reports to Excel.

• Print reports to PDF, in same window and new window.

• JavaScript calendar widgets.

Modified RMOnline print reports in PDF.

Extended the capabilities of existing modules, such as a report frame in RMOnline, to add the ability for it to

be reused five more times for other reports.

Repaired bugs in popup window controls (making options in alphabetical order, added list boxes where there

were text boxes).

With assistance on business rules, modified SQL queries when necessary to fix bugs.

Became literate in basic JQuery by reading and practicing JQuery for Dummies.

Became more skilled in ColdFusion, especially ColdFusion 8, and especially with regard to CFDOCUMENT

and CFCOMPONENT tags.

Implemented dynamic text for labels.

Added Back links to pages that required supplemental or revised forms to work properly (submit values back

to page).

Repaired inconsistencies between the JQuery refresh of form fields versus the settings on page load.

Earned the CACI Bright Ideas Award for a suggestion for including Jack London's CACI: Our Good Name

during orientation.

Managed primarily redundantly worded updates to projects with relevant instructions buried deep inside.

Managed formalized office procedures for checking out projects, checking out files, development, adding

documentation, testing, checking in files, writing up detailed test plans, and sending projects for code review.

Managed other procedures in a formalized, bureaucratic, large-scale company.

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Learning to write better notes to communicate test procedures to testers, and to keep track of where I am in

multiple projects.

Web Designer at Indus Corporation

2010 - September 2011 (1 year)

Wrote XHTML to make Web pages closely resemble PDF and Word originals.

Paid close attention to data tables, images, valid XHTML, Section 508, Federal Highway code specifications

and check my code before release as well as double check the code of others.

Created a checklist for this.

Suggested ColdFusion scripts to mechanize and accelerate routine tasks like wrapping <span

class="symbol span> tags around HTML entities, without missing any.

1 recommendation available upon request

Web Developer at Kratos Defense & Security Solutions

December 2007 - June 2010 (2 years 7 months)

Participated in updates to Civilian Services Division portion of the corporate Web site, entire team received

the 2009 Wooly Award as individuals.

Authored, for ninth consecutive year, NDI Consulting Word newsletters distributed by listserv as fully

accessible and standard Web pages on the http://www.onestoptoolkit.org Web site. Commendations from

client. How I demonstrated customer service hands on, and demonstrated commitment by high standards and

long hours.

For USAF contract management program, translated Access tables and field names as XSD schemas.

Built shortcut modules to perform repetitive tasks more quickly and with less error. For example, when our

Indiana department was slow in uploading our mass email module requests, created a ColdFusion module to

execute a mass email without attachments to circumvent the problem.

When no Web duties, scanned thousands of accounting invoices into Adobe PDF format, with attention to the

mission as questions arose. Again, demonstrated confidential handling of financial information.

Commendation from supervising accounting official.

Web Developer at Haverstick Consulting, Inc

January 2004 - December 2007 (4 years)

Created database-driven system to replace the numerous code edits of White House FBCI Conference Web

sites every time a new conference came along.

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Reverse-engineered a 1991 Census database we purchased and updated it with Census revisions to determine

contiguous counties for a SCSEP reader registration Web site. Commendation from team manager.

Applied Section 508 standards to forms and reports in Access databases, authored a guide on process,

commendation from Federal client.

Web Developer at DTI Associates, Inc

January 2001 - January 2004 (3 years 1 month)

Created administrator only control areas and data reports in Web sites.

Sent mass emails from databases. Uploaded a dummy script over top of the active script when finished to

disarm the dangerous executable.

Interpreted WebTrends and related application output and rendered them as plain English reports for Chief

Alexandra Kielty of DOLETA. Commended by name.

Installed the Skipjack credit card processing script into multiple conference registration Web sites. Handled

other credit card processing requests personally.

Analyst at DTI Associates, Inc

October 1999 - January 2001 (1 year 4 months)

Created and populated Microsoft Access forms and reports and Excel spreadsheets in support of conference

planning department/other departments, graphed Access data.

Sketched a preliminary customer service questionnaire, wrote a report on customer satisfaction theories, and

pondered how customer feedback could be applied to employee evaluations using a relational database.

Studied SQL and style sheets informally.

Took formal courses in HTML and Access as gradual preparation for Web design.

Researched ways to increase a Web site's search engine ranking/search engine optimization.

1 recommendation available upon request

Analyst in Training (Intern) at DTI Associates

August 1999 - October 1999 (3 months)

Created and populated Microsoft Access forms and reports and Excel spreadsheets in support of conference

planning department/other departments, graphed Access data.

Researched and authored a report on Section 508, gave presentation on same.

Studied HTML and style sheets informally.

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GS-7 Statistician at U.S. Census Bureau

March 1998 - September 1998 (7 months)

As part of Foreign Trade Division Commodity Analysis Branch, interviewed shippers and exporters by

telephone to determine reasons for multi-million dollar fluctuations in metal exports.

Assisted members of the general public with paperwork inquiries.

When necessary, submitted paperwork for "breakouts" for new commodity classification codes.

Observed tight security in a public clearance-only office.

Statistics/Data Entry at Marshall University Research and Economic Development Corporation

May 1996 - August 1996 (4 months)

Suggested goals and objectives for an evaluation of WV domestic violence shelters.

Entered and analyzed narcotics data using SPSS.

Continued the process of writing and editing concept papers and grant proposals.

Formal Graduate Assistant at Marshall University Research and Economic Development Corporation

January 1996 - May 1996 (5 months)

Wrote and edited concept papers and grant proposals, some successful.

Summarized a vast knowledge of domestic violence theory into synopsis for other staff.

Informal Graduate Assistant at Marshall University Research and Economic Development Corporation

August 1995 - December 1995 (5 months)

Digested a vast amount of theory on gun control and domestic violence.

Digested theory on recidivism and suggested new variables for questionnaires or further theory.

Skills & Expertise

Quantitative Research (Beginner, 1 year experience)

Web Development (Advanced, 9 years experience)

Web Design (Intermediate, 1 year experience)

Database Design (Advanced, 2 years experience)

ColdFusion

Section 508

Semantic HTML

CSS2

CSS

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JavaScript

SQL

jQuery

Microsoft SQL Server

Oracle PL/SQL Development

ASP.NET

HTML

XHTML

Education

Catonsville Community College

Certificate, Community College, Computer Programming, 1999 - 1999

Activities and Societies: Activities and societies were not applicable because I never attended the campus

proper. My studies load (22 credit hours) kept me from doing activities at MRC I might have volunteered for:

for example, a car wash in May-June.

Originally assigned to Community Living Skills Training program even though I proved the ability to live

independently the previous year. Only thing I really learned was ironing.

Marshall University

Master's, Sociology, 1993 - 1996

Activities and Societies: Alpha Kappa Delta, WV Sociological Association Student Representative, paid

graduate assistant of Marshall University Research and Economic Development Center

Shepherd University

Bachelor's, Sociology, 1988 - 1992

Activities and Societies: Sociology club, psychology club, chess club, computer club

Hedgesville High School

Diploma, College Prep, 1988 - 1988

Activities and Societies: None

Thomas Stone High School

None, College Prep, 1984 - 1988

Activities and Societies: Chess Club, Latin Club, Science Club, two Science Fairs, served in Latin club as vice

president

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Honors and Awards

2010 Kratos Defense and Security Solutions Wooly Award.

2011 Federal Highway Administration Information Technology Support Services Contract 1st Quarter

Championship Team Award, as voted by our peers, for our work on a FHWA facelift.

2012, CACI Bright Idea Award. Suggestion to use Jack London's "CACI: Our Good Name" during orientation

to mention why our security procedures matter.

Nominated to and joined, 2007-2012, Cambridge Who's Who.

Interests

Indoor: Reading, Web design, playlists for my Sony Walkman MP3 player, Facebook and other social

networking sites, YouTube videos, educational TV and Law and Order, etc. Outdoor: Biking, camping, light

hiking.

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Christopher Marsh

Web Developer/Web Designer

***********.******.*****@*****.***

2 people have recommended Christopher

"Chris has an excellent command of (X)HTML and 508 compliance standards. Chris is also very experienced

with content migration."

Nina Amato, Web Designer/Developer, Indus Corporation, worked directly with Christopher at Indus

Corporation

"Christopher is a detailed and conscientious worker who always does his best to produce the needed results."

Glenda Paxton, Group Manager, Conference and Event Planning, DTI Associates, managed Christopher

indirectly at DTI Associates, Inc

Contact Christopher on LinkedIn

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Contact this candidate