Customer Service Manager

Cordarial Zollicoffer

Manager - Tower Loan

Kosciusko, MS

**********************@*****.*** - 601-***-****

To obtain a position in an environment where I can use my strong organizational skills, educational background

and ability to work well with others, also where I can maximize my training experience.

WORK EXPERIENCE

Manager

Tower Loan - Meridian, MS - August 2011 to Present

Manage and coordinate activities within the branch to achieve volume, growth in net receivables, profit

objectives and customer satisfaction.

• Control and monitor the branch budget and expenses.

• Manage the overall performance and profitability of the branch. Acquire new business, control budget and

hire and develop branch employees. Ensure prompt, courteous services to all clients and customers.

• Recruit qualified individuals for employment.

Customer Service Rep

Belk Retail - Jackson, MS - August 2008 to August 2009

Confer with customers by telephone or in person in order to provide information about products and services,

to take orders or cancel accounts, or to obtain details of complaints.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,

refunding money, and adjusting bills.

• Promote sale of new or additional services or products.

• Solicit current and new customer for business.

Bagger and Cashier

Sunflower - Kosciusko, MS - August 2005 to July 2007

Handle Customer transaction.

EDUCATION

Bachelor of Arts in Managerial Finance

University of Mississippi - Oxford, MS

August 2009 to May 2011

Finance Club

University of Mississippi

August 2007 to May 2009

McAdams High School - McAdams, MS

May 2007

Associate of Arts in Business Administration

Hinds Community College - Raymond, MS

ADDITIONAL INFORMATION

SKILLS

Proficient with MS Excel, MS Office, MS PowerPoint, and all MS Window OS

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