Customer Service Manager

David Konen

**** ********** *****, *******, ** **075

Cell: 770-***-****; Email: *****.*****@***.***

QUALIFICATIONS SUMMARY

Transportation & Logistics Leader with 18 years of progressive experience. Skilled at driving

costs down and executing above service level expectations. Manager entrusted to resolve

logistical and personnel issues at key, strategic customers Sort operations and inventory control

expert. Won numerous awards in areas of safety, customer service and operational excellence.

PROFESSIONAL EXPERIENCE

Small Business Owner, Cafe de Paris - Marietta, GA Sept 2011 to Oct 2013

(Business Sold)

• Responsible for all facets of business operations and executive decisions.

• Reduced P&L costs by 6% and increased revenue by 10% despite 20% increase in

competition.

• Achieved inventory shrinkage of 2% and increased profit margins of 8%.

• Held employee turnover rate to < 5% annually.

Logistics P&D Manager, Fedex Ground - Norcross, GA Sept 2007 - Aug 2011

• Collaborated with cross-functional managers to reduce operating costs by 15%.

• Decreased preventable accidents by 33% by initiating behavior based driver training and

root-cause investigations.

Administered the roll out and follow up of the new OP205A (DOT Driver Log requirement)

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for Linehaul contractors. Achieved 100% compliance and completed implementation 3

weeks before deadline.

Led successful audit results of 98% on regulatory issues concerning Hazmat and DOT laws

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including license requirements, physicals and hours of service regulations.

Saved several Million $ accounts by developing logistical shipping solutions and conducting

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sales calls to endangered customers.

Executive Team Leader Logistics, Target Corporation – Marietta, GA Jan 2006 – Jul 2007

Led 3 assistant managers and 40 employees in a fast paced replenishment warehouse at a

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40-million/year retail operation.

Successfully led logistics team during 2006 Inventory to exceed goal by 25%.

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Led my Logistics team to a #1 corporate ranking out of 1,400 + locations in inventory and

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productivity metrics.

Operations Manager, Fedex Express – Atlanta, GA May 1997 - Dec 2005

Analyzed daily, weekly and monthly reports and budgets to ensure maximum efficiency and

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productivity.

Planned, staffed, directed and executed daily operations in an extremely fast-paced,

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customer service oriented and time sensitive environment.

Led thirty employees, including drivers and customer service representatives.

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Held employees accountable through the Performance Management Policy.

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Conducted interviews and hiring.

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Acclimated new employees through orientation and training.

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Trained subordinates to develop technical skills and leadership abilities.

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Ensured payroll is administered correctly for employees.

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Adhered to policies on safety and audit regulatory issues concerning hazardous materials,

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the FAA and DOT laws including license requirements, physicals and new hours of service

regulations.

Swing Courier, Fedex Express corporation – Marietta,GA 1995 - 1997

Ramp Outbound Coordinator, Fedex Express Corporation – Atlanta,GA 1993 - 1995

Assistant Store Manager, Wal-Mart Corporation – Angola,IN 1991 - 1992

EDUCATION

B.A., General Management

University of Alabama, Tuscaloosa, AL Major GPA: 3.5 1991

Language Skills - Conversational Spanish (basic)

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