Human Resources Management

Shannon Amaru, PHR

**** ******* **** *****

Roswell, GA 30076

Cell: 678-***-****

******@***.***

Overview

Performance-driven professional with 15 years of combined experience in Human Resources management,

recruiting, corporate and employment laws. Strategic and tactical approach in the development of innovative

HR initiatives to streamline processes and capitalize organizational growth opportunities. I am a creative

thinker, problem solver, interpersonal with all individual levels, employee relations and empowered to meet

organization needs.

Core Skills Competencies

• Talent Acquisition and Training

• Compensation & Benefits

• Organizational Development

• Project Management

• Employee Relations

• HR Compliance

• Performance Management

• Program Development

• Staff Recruiting & Retention

• Conflict Resolution

Synergy Benefits, Inc. Atlanta, GA Aug 2012-Aug 2013

Account Executive

• Worked with the managing partners’ client portfolio of over 1.2 million in annual premiums.

• Maintained relationships and proactively provided an on- hands approach to the maintenance of their

benefit programs and client service excellence.

• Assisted brokers with the planning and direct implementation of employee benefit programs by

effectively communicating changes in Healthcare Reform Laws.

• Attended client meetings to review claims experience, analytics and forecasting.

• Selected as the program manager to update and train all producers and staff on a new CRM system.

• Prepared requests for proposals for marketing employee benefit programs, completed marketing

analysis comparing carrier vendors and negotiating premium rates.

• Provided service to worksite employees and clients to answer benefit questions and resolve problems

associated with access to their benefits and benefit claims.

• Developed and maintained and up to date understanding of group and ancillary benefits as well as

any laws and regulations or plan terms that may affect them.

• Met deadlines for 5500 filings and collected data for government required reporting procedures.

• Developed communication for Open Enrollment meetings and conducted open enrollment meetings

ensuring all employees understood their benefit plans and meet with them one on one, if necessary.

• Set up administration and online access to various online enrollment systems and provided face to

face assistance to clients and employees to ensure they have an understanding of the system.

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Worklife HR, Inc. Alpharetta, GA Oct 2005-Apr 2012

HR Business Partner

• Served as point of contact to functional management and operated as a trusted business

partner by providing cross-functional HR advice, counsel and problem solutions

• Oversee client HR functions including payroll functionality, benefits administration, worker’s

compensation, employee development, client retention, and budget preparation.

• Partnered with leadership to restructure policy and procedures to bring client up to HR standards and

compliance.

• Successful management of business portfolio consisting of 125 clients of over $1 million dollars in

revenue.

• Provided day to day consultation, tools and resources to leadership that facilitated individual / team

career development through performance management, talent assessment, and individual progression plans.

• Creative development of employee and management training to encourage management and

employee participation resulting in improved retention, effective transfer of knowledge and succession

planning.

• Handled extensive employee conflicts, utilized creative problem solving techniques, and

recommended disciplinary measures.

• Conducted a comprehensive analysis of compensation methods providing analytical and

benchmarking data.

• Coordinated and/or conducted employee-relations activities and programs including but

not limited to employee counseling, interpretation of policies, new employee orientation,

and employee recognition programs.

• Streamlined recruiting and hiring process providing hiring recommendations resulting in saving 25%

in recruitment costs.

• Educated and communicated current human resources compliance issues and topical issues by

assisting in the creation of company newsletters, articles, and human resource publications.

• Managed client recruitment efforts, provide hiring recommendations, interviewing skills and

compliance.

• Designed and conducted local and national seminars relating to drug free workplace procedures, new

hire orientations, benefits summaries, performance evaluations and applicable State and Federal Law

compliance.

• Prepared clients on handling unemployment and wage claim processes and reporting procedures

within State Regulations and Federal guidelines.

• Conducted client investigations of employee relations issues complaints and created reports

outlining my recommendations and results of my findings.

• Coordinated with benefits administration on the Open Enrollment communication to ensure an

effective and successful process.

U.S. Lumber Group, Inc. Duluth, GA Apr 2003-Mar 2005

Human Resources Generalist

• Entered a company undergoing a rapid expansion and lacking in organization effectiveness, with no

established HR practices and compliance.

• Revamped employee handbook, policies and procedures, job description.

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• Developed HIPAA compliance and communication training for each department to meet all state and

federal regulations.

• Performed annual benchmarking and negotiated rates with carriers to sustain alignment with

increasing insurance costs that initiated an 18% in benefit savings.

• Conducted internal investigations on performance issues resulting in the creation of a new

performance improvement plan program.

• Designed a new hire orientation and training program resulting in a 30% increase in employee

retention and knowledge of specific job requirements.

• Instrumental team partner in the selection of a new retirement plan vendor, which increased

employee and company return on investment rates by 2 % per quarter.

• Increased and facilitated the number of human resources related training courses available to

managers in areas of compliance.

• Approached recruiting and selecting 10 sales and 5 management positions with creative and positive

solutions; meeting 100% of the placement goal under time-constrained deadlines.

• Led team implementation of new hire background check policy to include vendor selection,

employee communications and process development.

• Assisted in the implementation of new web based HRIS system to perform applicant tracking,

benefits administration, payroll, and records management and compliance.

• Initiated a monthly and annual recognition program to retain quality associates and to enhance

employee morale.

Sears Roebuck, Co. Mary Esther, FL Aug 1997-Jul 2002

Human Resource Manager

• Increased the staffing to sales ratio from 67%to 98% by designing and communicating a new

computerized staffing program to managers and sales associates.

• Created a performance management program providing the supervisors necessary tools to assess

associate skill level and determine coaching opportunities.

• Maintained a .02% decrease in departmental budget costs by consistently evaluating the forecasted

recruiting expenses and staffing requirements.

• Developed and managed the succession planning process to ensure talent assessment/career

development and succession planning become "living" processes.

• Directly responsible and accurately budgeted over $2.5 MM in payroll expenses annually.

• Managed the communication, implementation, and monitoring for diversity management, AA/EEO

goals, objectives and philosophies.

• Proactively served as a mentor and counsel to managers and employees on matters such as HR

policies and procedures, skill development, and organizational change processes.

• Organized a monthly recognition event rewarding outstanding sales performance and achievements

for all associates.

Education/Certifications

United States Air Force 1992-1996

Okaloosa -Walton College June 1998

Associates Degree

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PHR Certification 2007

Kaplan University June 2013

40-hour course in Accident & Life Insurance

Kennesaw State University Ongoing

Completed 20 hours toward my BA in HR Management

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