Customer Service Manager

Rubin H. Wilkins II

**** ********* ********* ******, ** 30096 770-***-****

******.*******@*****.***

Office Manager

Public Relations Strategic Planning Project Controllership

Accomplished, driven professional with diverse experience in business

administration, blending degrees in PR and Business with comprehensive

hands-on knowledge in non-profit, communications, and administration roles.

Quick learner and proven problem solver with demonstrated analytical

expertise, rising to challenges and retaining high standards of excellence.

Outstanding verbal and written interpersonal skills, working with clients

and coworkers alike in the successful fulfillment of organizational

objectives. Technical proficiency in MS Office Suite (Word, Excel,

PowerPoint), MS Windows 7/XP/Vista, and Adobe InDesign, Photoshop, and PDF.

Additional core competencies include:

( Media Relations ( Crisis Communications

( Presentations & Public Speaking ( Sponsorships

( Internal Communications ( Press Releases

( Research & Business Analytics ( Office Administration

Professional Experience

VISIONARY PEOPLE, LLC, Atlanta, GA 2012 - Present

Business Development Manager/Interim Executive Assistant

Direct variety of operations for strategic business development and

marketing firm.

. Formulate and coordinate successful relationship management

strategies.

. Create and distribute press releases and gain event recognition.

. Research, analyze, communicate, and monitor ideal target market for

effective promotion of company.

. Serve as orator over all boot camp sessions.

AT&T, Atlanta, GA 2011 - 2012

Sales Representative

Promoted company sales through personalized and strategic customer service.

. Maintained appointments with new customers and created and coordinated

new U-verse accounts.

. Correctly identified needs, assisting customers in choosing best

product and plan for their lifestyle.

FAMUAN NEWSPAPER, Tallahassee, FL 2009 - 2010

Staff Writer

Served as staff member of Florida A&M University's thrice-weekly student

publication.

. Successfully devised and pitched stories to paper editors and staff.

. Researched and composed news articles on wide range of topics.

COLLEGE WORLD ROUND TABLE, Tallahassee, FL 2009

Intern

Served as Florida A&M University representative among other HBCU.

. Contributed to discussions regarding current worldwide and college-

specific issues and finding solutions.

. Created valuable networking environment for students.

PALM BEACH STATE COLLEGE, Lake Worth, FL 2009

Intern

Worked as desk assistant, providing administrative office support within

public university setting.

. Created and maintained office database.

. Worked directly with editor in drafting and designing newsletters.

Additional Positions Include Cashier for Wings 101 Restaurant (2013-

Present).

Education & Credentials

Master of Business Administration - Argosy University (2013)

Bachelor of Science, Public Relations - Florida A&M University (2010)

Volunteer Experience

Women of Color, Administration & Counseling Volunteer (2011)

New Hope Program, Orator/Administration & Counseling Volunteer (2010)

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