Project Analyst

Akimza Gunn

Dynamic Analyst Credit Card, Finance, Utilty Industries

Stockbridge, GA

********@*****.*** - 678-***-****

Dynamic individual who is well versed in business acumen in order to facilitate and anticipate client needs.

Dedicated professional that has experience writing technical documents business requirements, business

cases, and project plans. Dependable person who leverages his technical, financial and analytical skills within

the software development life cycle as it relates to multiple initiatives primarily focusing on producing sound

deliverables, and quality results.

WORK EXPERIENCE

Data Reporting Analyst Sr

City of Atlanta Watershed Department - Atlanta, GA - January 2010 to Present

Skills Used

Project Management

Business Analyst III

McCamish Systems - Atlanta, GA - April 2007 to October 2008

McCamish Systems, L.L.C is a premier provider of COLI based Life Insurance/ Annuities

• Participated and lead JAD session for new development projects.

• Served as a SME between client area and McCamish Systems by planning, conducting, and directing the

analysis of SDLC full cycle software development on web based annuities/insurance system.

• Utilize XML file layout to generate incoming and outgoing reports.

• Gather requirements for hands on web based application.

• Project Lead on several implementation projects.

• Provided technical assistance in identifying, evaluating, and developing systems and procedures that are

cost effective and meet business requirements.

• Work on projects that improve system efficiencies.

• Prepared specifications for system changes while recommending and initiating systems testing.

• Acted as an internal consultant within technology and business groups by using quality tools and process

definition/improvement to re-engineer technical processes for greater efficiencies.

• Construct ad hoc reports.

• Created Scope Document and Business Specification document.

• Production Support for client issue resolution.

• Provide weekly project status on outstanding issues.

• Conducts tests to validate that functionality and usability are consistent with requirements.

• Provided direction and guidance to less experienced staff.

• Test system functionality, accuracy, and adherence to specifications by performing system integration,

interface, and regression testing.

Business System Analyst II

Bank of America - Norfolk, VA - March 2006 to February 2007

Bank of America a FORTUNE 500 company. Nation's largest financial institution has resources to manage

every aspect of the banking industry to consumer, commercial and government financial needs.

• Gather requirements for web-based credit applications for government (GEAGLES) agencies in accordance

to the client needs.

• Work with various project teams as it related to developing priorities for different deliverables along with

uncovering possible risk or fall back implementation plans.

• Utilize Caliber system to update and maintain requirement definitions.

• Convey needed communication as it related to project progress with various levels of the organization

including senior management.

• Created Scope Document and Business Specification document. Established Production Support for client

issue resolution.

• Administration time sheets for client project billing Clarity. Participated in weekly project status on outstanding

issues

Project Analyst II

TSYS - Columbus, GA - May 2001 to February 2006

TSYS is one of the world's leading information technology processors of data, transactions and payments, for

domestic and international issuers of credit, debit, commercial and private-label cards.

• Performed a variation of activities from coordinating, executing data mapping, verification, user client

acceptance testing, and issue /problem resolution. Data processing client options for new deployment.

• SME for Collections and Credit Bureau modules.

• Participated/facilitated in client meeting and performs research and fact finding in preparation to roll out

deliverables.

• Administer training and development programs for new employees.

• Provided direction and guidance to less experienced staff.

• Led and structured client training sessions on TS2 system.

• Conducts tests to validate that functionality and usability are consistent with requirements.

• Served as a conduit between client area and company by planning

Call Center Supervisor

TSYS - Columbus, GA - August 1998 to May 2001

• Provided consistent and constructive feedback to employees through performance evaluations and other

means of communication.

• Work on TS-1 SONI & TS-2 OTIS system.

• Maintained employee personnel records, monitored progress of employees, identified training needs,

prepared monthly performance evaluations for management review.

• Supervised employees within the team to ensure that quality and production goals are met; established

priorities and scheduled daily work assignments to ensure established goals.

• Participated in the interviewing process of applicants

EDUCATION

MBA

Strayer University - Atlanta, GA

September 2010

Bachelor of Science

Albany State University - Albany, GA

June 1998

SKILLS

Gathering requirements

ADDITIONAL INFORMATION

Skills:

Operating Systems: VPAS, GEAGL, TSYS TS1 & TS2, Caliber, Clarity, Maximo, Crystal Reports, enQuesta,

Hansen, Excel, Access, PowerPoint

Additional Skills: Requirement Definition, Issue Resolution, QA testing,

Project Management, System Design, Business Cases,

User Acceptance Testing, Data mapping, Procedural analysis, Performance Auditing, Scope creation

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