Customer Service Manager

Micheal Ward

Assistant Supervisor/ Private Nurse

Marietta, GA

**********@*******.*** - 770-***-****

Seeking an outstanding opportunity with your company so that I may utilize my skills and abilities as a

consistently high achiever who is highly motivated, punctual and dedicated.

WORK EXPERIENCE

Assistant Supervisor/ Private Nurse

Alfred Salmon's - 2009 to 2013

Marietta, GA

* Responsible for Payroll and Scheduling

* Provided bedside care for quadriplegic patient including personal hygiene maintence

* Record the patient's vital signs ( including blood pressure, pulse and respiratory rate )

* Urinary catheter insertion and care.

* Proper Charting, documentation and maintenance of patient's medical record.

* Trained new nurses

* Attended routine doctor's appointments to answer questions regarding patient's care.

Assistant Manager

Travel Center of America (Popeyes) - Cartersville, GA - 2009 to 2009

2009

• Controlled day to day operations by scheduling labor, ordering food and supplies and developed the

restaurant team.

• Increased sales that met and exceeded store plan by providing outstanding customer service and utilized

Local Store

Marketing strategies

• Maintained inventory, managing labor, reviewing financial reports and taking appropriate actions.

• Obtained a certification by attending four week training in Chicago, IL to operate store as a manager.

• Made daily bank deposits.

General Manager

Moe's Southwest Grill - East Point, GA - 2006 to 2008

Helped increased sales with over 350 consistent caterings

• Responsible for weekly inventory and food ordering.

• Received Serv Safe Certification

• Involved with five local schools as a partnership to bring more business to the company.

• Responsible for hiring and training new associates.

General Manager/ Co-Owner

JP's Pizza Work - College Park, GA - 2004 to 2006

Responsible for payroll and personnel.

• Increased business by promoting coupons, created new menu and provided outstanding customer service

• Improved profits by researching better purchasing and reducing food costs.

• Increased delivery times by 40%.

• Responsible for bookkeeping and company taxes.

• Started daily concession stand inside local High School ( North Clayton High School )

Bakery/ Café Manager

Sam's Club Wholesale - Duluth, GA - 1997 to 2004

Increased sales from $1.6 million to $2.3 million in one year.

• Increased profits by 450%

• Received perfect record on passing Food Safety and Sanitation Review monthly.

• Trained new managers in training

• Provided a plan to decrease monthly loss of $20,000 companywide.

• Administrating the annual Café budget, as set with the store manager.

• Managing the day-to day handling of cash.

• Provide weekly sales and purchasing figures.

ADDITIONAL INFORMATION

COMPUTER SKILLS

Microsoft Office 2010, Microsoft Office 1997, MS Word, MS Excel

VOLUNTEER EXPERIENCE/ AWARDS AND ACHIEVEMENTS

Assistant Cub Master with troop 744/745 for Boy Scouts of America for two years.

Received perfect attendance award for five consecutive years at Sam's Club. Received highest profit and sales

increase for 2004 in Atlanta Region for Sam's Club.

References are available upon request

Contact this candidate