Customer Service Supervisor
Resume:
Mateline Junious
Pinewood, South Carolina 29125
********@*****.***
Objective:
Seeking a challenging position that will enable me to contribute to the prosperity and expertise of your organization by utilizing my teamwork skills, and very strong leadership skills.
Qualifications:
* Over 15 years supervising experience.
* Ability to work a flexible schedule to include days, evenings, weekends, and holidays.
* Proven reliability and high personal integrity.
* Proven organizational, communication, and problem solving skills.
* Able to perform all necessary weekly delivery functions according to Company guidelines.
* Ability to understand and implement management directives; accepts direction.
* Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Experience:
March 1988 - October 2010 Department Shift Leader, Metokote Corp, Sumter
S.C.
Contact: Bill A. Lemon - Shift Supervisor 803-***-**** - Hrs. work per week: 60
* Assisted the Shift Supervisor in the overall efficient and profitable operation of the production lines.
* Promote customer service and protect company assets and physical inventory.
* At the direction of the Shift Supervisor, supervise all shift employees.
* At the direction of the Shift Supervisor, guide and train shift employees.
* Managing and directing over 15 employees daily.
* Reports to the shift supervisor and acts as a front-line extension of the manager's authority.
* Responsible for ensuring that employees are present and the work is completed on time.
* Provides support, direction and assistance all subordinates on all areas of their assigned duties.
* Responsible for training all new employees on safety policies, workplace procedures, maintains training logs and records.
* Work alongside supervisor in order to be more efficient and to resolve customer complaints and other problems as they arise.
* Make sure all customers receive the products, services they order and make corrections if corrections action deem necessary.
* Provide professional customer service by customers entering the office and by phone.
* Resolve customer complaints and resolve issues while simultaneously following company policy and satisfying the needs of the customers.
* Prepare company reports and memos as assigned my management.
June 1976 - January 1988 Air Cap Corporation, Quality Control, Manning, S.C.
Contact: Richard Shaw - Hrs. work per week: 60
* Performed inspections which incorporate random sampling at prescheduled times, review of management information system reports, surveillance checklists.
* Perform process, ESD audits and Maintain calibration program.
* Responsible for products, services, and processes provided meet specific requirements and make sure product is dependable, satisfactory, and fiscally sound.
* Worked closely with the production and shipping departments to improve processes and help reduce shipping costs.
* Responsible for set up and test, calibrate instruments, repair defective products and maintain records.
* Validated the customer complaints to ensure complete, fair and objective surveillance of contractor performance.
* Investigated customer complaints and deficiency reports, and provided identification of causes to appropriate authorities.
* Verified by test and inspection, using sampling inspection and intensive product inspection techniques, that products comply with requirements prior to shipping.
Education:
* High School diplomas
* Additional certifications of training relating to any of the above a plus.
* References Available upon Request
I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith.
Contact this candidate