Customer Service Sales
Resume:
Rebecca Lynn Boyd
Merritt Island, FL 32953
**********@*****.***
Home 321-***-****
WORK
EXPERIENCE
Jul 2011 - Present RES Corporation
Psych APS retriever
Utilizing PDC's AutoDispatch technology verify that the
correct doctor or medical facility receives the APS request
and payment from our national database of over 600,000
doctors and 90,000 medical facilities. Reviewing Client
Cases and reviewing signed authorization forms for records
to be released from the doctor's office; Researching
doctors information for accurate information to contact
their offices; Verifying if a client is a patient at
doctor's office(s); Processing requests in a timely manner;
Processing payment information for records to be released;
Verifying time frame for records to be processed and
completed, as well if records will be mailed or faxed
directly to company; Updating case information for accurate
update information for status on requests.
Dec 2010 - Jul 2011 Support.com
Personal Technology Expert
Answer calls and greet customer or partner sales
representative, Review ticket in customer service tracking
application, Determine scope of issue, Confirm customer
agreement to pricing and conditions of service, Manage
credit card processing, Handle requests for refunds per
company policies, Follow through on warranty requests or
open issues, Encourage completion of customer survey,
Close the incident within recommended service times,
Properly document all support calls, Adhere to quality
standards set by company, Provide feedback on tool,
process, and business improvements, Represent company in a
professional and ethical manner
Jan 2010 - Dec 2010 B&S Virtual Services, LLC
Customer Care Agent (Sears)/ Tech Support (Intuit)
Answered inbound calls in support of customer needs;
Conveyed in a reassuring manner step by step instruction
to resolve application issues; Reviewed and issued audits/credits on
accounts and processes; Performed queries in multiple
databases; Adhered to government monetary regulations;
Assisted in maintaining the customer management system.
Oct 2003 - Present Volunteer/Stay-at-home Mom
Treasurer NLPTO
Post all financial transactions to our financial system as
they occur throughout the month, Create monthly PTO
Treasurer Reports (Transaction Report and Performance to Budget), Reconcile
the checkbook, Write checks as needed, Make deposits in a
timely fashion, Keep financial transaction forms available for all
volunteers, Lead the annual budget development process in
August, Present the budget for approval at the September PTO
meeting, File Form 990/990EZ, the annual IRS return required for 501(c)(3)
groups, Renew our incorporation with the state, Facilitate our
annual audit
Ski Program Coordinator New London Elementary
School
Coordinated a 5 week Ski program for 150 children ages 5-
11, duties involved getting the required paperwork
made available to parents and students, finding volunteers chaperones,
collecting monies, coordinated ski equipment and
transportation to the lodge, paid monies due for rentals and lodge
Fund Raiser Coordinator Cheer Dome
Coordinated group fund raising activities for a group of
50 children, found sponsors, collected monies, provided
necessary paperwork, submitted orders, distributed orders
Jan 2003 - Oct 2003 Bassett Hospital
1 Atwell Road
Cooperstown, NY 13326
Supervisor Linda Levandowski 800-***-**** hourly
$8.50 40 hrs wk
Health Information Clerk
Prioritized, located, retrieved, compiled, sectioned, and
electronically managed patient care files to include
transportation of medical records and patient PHI (patient
health information) requested by intra Bassett Hospital
departments; accurately filed original documents in
permanent patient files; selected and prepped patient files
for scheduled appointments; orderly file preparation for
auditing, microfilming, and scanning of patient PHI;
retrieved PHI's from electronic, microfilm/microfiche, and
scanned images for intra office departments; compliant with
hospital policies regarding patient confidentiality and
HIPPA regulations.
Aug 2002 - Nov 2002 Shoe Department
Central Bridge Road
Cobleskill, NY 12043
Supervisor Vivian 518-***-**** hourly
$8.50 + commission 40 hrs wk
Assistant Supervisor
Supervised five employees to include monthly schedule,
verification of timecards, and weekly performance
counseling; recorded, verified, and deposited all monies
received from daily sales receipts; received daily store
inventory with verification against shipping invoices;
rotated sales stock in addition to conducting monthly
inventories for corporate headquarters; assisted customers
with selection of merchandise for appropriate needs;
managed customer concerns and comments with dissatisfied
customer purchases.
Dec 2000 - Apr 2002 Stewarts Corporation
Jul 1998 - Jul 2000 Route 20
Sharon Springs, NY 13459
Supervisor Henrika Swiander 518-***-**** hourly $8.50
40 hrs wk
Clerk
Assisted customers in purchasing food items, gasoline, and
other merchandise items; managed incoming merchandise, to
include receiving and stocking of all carried items;
ordered items from distribution center for restock on sales
floor; conducted verification of monies received and
nightly deposits; trained new personal in register
operation, customer courtesy, and standards of company
dress code policy.
EDUCATION
Sep 2008 - Dec 2010 Empire State College, State University of New York
Bachelors in Science in Business, Management, and Economics
with a concentration in Business Administration
Jul 2005 - May 2008 Herkimer County Community College, NY 13350
Associate in Arts degree in Liberal Arts Science with a
concentration in General Studies
Sep 1992 - Dec 1994 Sharon Spring Central School, NY 13459
GED received
SKILLS Microsoft Windows XP/7 Professional; Microsoft Word; Microsoft
Excel; Microsoft Access; Microsoft Office; Microsoft
Outlook; Power Point; Word Perfect 12.
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