Customer Service Sales

Rebecca Lynn Boyd

**** **** ***** **

Merritt Island, FL 32953

acbqcy@r.postjobfree.com

Home 321-***-****

WORK

EXPERIENCE

Jul 2011 - Present RES Corporation

Psych APS retriever

Utilizing PDC's AutoDispatch technology verify that the

correct doctor or medical facility receives the APS request

and payment from our national database of over 600,000

doctors and 90,000 medical facilities. Reviewing Client

Cases and reviewing signed authorization forms for records

to be released from the doctor's office; Researching

doctors information for accurate information to contact

their offices; Verifying if a client is a patient at

doctor's office(s); Processing requests in a timely manner;

Processing payment information for records to be released;

Verifying time frame for records to be processed and

completed, as well if records will be mailed or faxed

directly to company; Updating case information for accurate

update information for status on requests.

Dec 2010 - Jul 2011 Support.com

Personal Technology Expert

Answer calls and greet customer or partner sales

representative, Review ticket in customer service tracking

application, Determine scope of issue, Confirm customer

agreement to pricing and conditions of service, Manage

credit card processing, Handle requests for refunds per

company policies, Follow through on warranty requests or

open issues, Encourage completion of customer survey,

Close the incident within recommended service times,

Properly document all support calls, Adhere to quality

standards set by company, Provide feedback on tool,

process, and business improvements, Represent company in a

professional and ethical manner

Jan 2010 - Dec 2010 B&S Virtual Services, LLC

Customer Care Agent (Sears)/ Tech Support (Intuit)

Answered inbound calls in support of customer needs;

Conveyed in a reassuring manner step by step instruction

to resolve application issues; Reviewed and issued audits/credits on

accounts and processes; Performed queries in multiple

databases; Adhered to government monetary regulations;

Assisted in maintaining the customer management system.

Oct 2003 - Present Volunteer/Stay-at-home Mom

Treasurer NLPTO

Post all financial transactions to our financial system as

they occur throughout the month, Create monthly PTO

Treasurer Reports (Transaction Report and Performance to Budget), Reconcile

the checkbook, Write checks as needed, Make deposits in a

timely fashion, Keep financial transaction forms available for all

volunteers, Lead the annual budget development process in

August, Present the budget for approval at the September PTO

meeting, File Form 990/990EZ, the annual IRS return required for 501(c)(3)

groups, Renew our incorporation with the state, Facilitate our

annual audit

Ski Program Coordinator New London Elementary

School

Coordinated a 5 week Ski program for 150 children ages 5-

11, duties involved getting the required paperwork

made available to parents and students, finding volunteers chaperones,

collecting monies, coordinated ski equipment and

transportation to the lodge, paid monies due for rentals and lodge

Fund Raiser Coordinator Cheer Dome

Coordinated group fund raising activities for a group of

50 children, found sponsors, collected monies, provided

necessary paperwork, submitted orders, distributed orders

Jan 2003 - Oct 2003 Bassett Hospital

1 Atwell Road

Cooperstown, NY 13326

Supervisor Linda Levandowski 800-***-**** hourly

$8.50 40 hrs wk

Health Information Clerk

Prioritized, located, retrieved, compiled, sectioned, and

electronically managed patient care files to include

transportation of medical records and patient PHI (patient

health information) requested by intra Bassett Hospital

departments; accurately filed original documents in

permanent patient files; selected and prepped patient files

for scheduled appointments; orderly file preparation for

auditing, microfilming, and scanning of patient PHI;

retrieved PHI's from electronic, microfilm/microfiche, and

scanned images for intra office departments; compliant with

hospital policies regarding patient confidentiality and

HIPPA regulations.

Aug 2002 - Nov 2002 Shoe Department

Central Bridge Road

Cobleskill, NY 12043

Supervisor Vivian 518-***-**** hourly

$8.50 + commission 40 hrs wk

Assistant Supervisor

Supervised five employees to include monthly schedule,

verification of timecards, and weekly performance

counseling; recorded, verified, and deposited all monies

received from daily sales receipts; received daily store

inventory with verification against shipping invoices;

rotated sales stock in addition to conducting monthly

inventories for corporate headquarters; assisted customers

with selection of merchandise for appropriate needs;

managed customer concerns and comments with dissatisfied

customer purchases.

Dec 2000 - Apr 2002 Stewarts Corporation

Jul 1998 - Jul 2000 Route 20

Sharon Springs, NY 13459

Supervisor Henrika Swiander 518-***-**** hourly $8.50

40 hrs wk

Clerk

Assisted customers in purchasing food items, gasoline, and

other merchandise items; managed incoming merchandise, to

include receiving and stocking of all carried items;

ordered items from distribution center for restock on sales

floor; conducted verification of monies received and

nightly deposits; trained new personal in register

operation, customer courtesy, and standards of company

dress code policy.

EDUCATION

Sep 2008 - Dec 2010 Empire State College, State University of New York

Bachelors in Science in Business, Management, and Economics

with a concentration in Business Administration

Jul 2005 - May 2008 Herkimer County Community College, NY 13350

Associate in Arts degree in Liberal Arts Science with a

concentration in General Studies

Sep 1992 - Dec 1994 Sharon Spring Central School, NY 13459

GED received

SKILLS Microsoft Windows XP/7 Professional; Microsoft Word; Microsoft

Excel; Microsoft Access; Microsoft Office; Microsoft

Outlook; Power Point; Word Perfect 12.

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