Customer Service Insurance
Resume:
Deadra Williams
Marietta, Georgia
*********@*****.***
Focus Receivables Management
Recovery Specialist
Collected on purchased portfolio accounts that included a variety of
retail, credit cards, consumer loans and auto deficiencies balances.
Exceeded outgoing calls and accounts worked on a daily basis.
Contributed to profitability by maintaining and exceeding monthly goals.
01/06-08/08
West Asset Management
Recovery Specialist
Collected on purchased portfolio accounts that included a variety of
retail, credit cards, consumer loans and auto deficiencies balances.
Exceeded outgoing calls and accounts worked on a daily basis.
Contributed to profitability by maintaining and exceeding monthly goals.
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02/03-11/05
Cendant Travel
Customer Service Representative
Used various computer software programs to check flights and times,
arranged accommodations for hotels and booked rental cars.
Arranged for ticket delivery and confirmed all aspects of the travel
arrangements with the customer.
Notify customer of any passport issues or other items of concern that may
affect travel such as insurance or restrictions for travel.
Collected fees associated with booking travel arrangements, provided
customers with copies of the itinerary and made any changes if needed.
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08/89-07/98
Geico Insurance Company
Insurance Counselor
Arranged for renewal, transfer or cancellation of insurance coverage.
Maintained and updated customer accounts via telephone and mail contact.
Reviewed and resolved service and billing issues.
Solved customer complaints and conflicts with diplomacy and
professionalism.
Processed payments via telephone with credit cards and electronic checks.
Contact this candidate