Customer Service Sales
Resume:
Elizabeth Giglio McVeigh
*** ********* ****** ******, ** 18428
********@*****.***
Objectives
Thank you for taking the time to review my resume. I have over 10 years of administrative, clerical,
customer service, sales and management experience and have the ability to work independently, as well as
to lead others. My goal is to obtain employment in a work at home setting.
Experience
Convergys, DirecTV Project
Customer Service Rep 2012 – 2013
Employed as a work at home customer service representative for the DirecTV line. Handled back to back
inbound customer service calls, including minor tech support issues, with the main focus on equipment,
phone and internet service and premium channel sales.
HyperMommy Magazine
Advertising Sales Rep 2012 – 2012
Former independent advertising sales representative for HyperMommy Magazine in North Eastern
Pennsylvania.
Gatehouse Media
Advertising Sales Rep 2011 – 2012
Former advertising sales representative handling all special projects, as well as print and internet
advertising sales for The News Eagle and The Wayne Independent. Also provide daily backup office
management support including filing, billing, processing mail, banking and accounting.
Lake Region Fitness
Assistant Manager 2011 – 2011
Assistant manager at Lake Region Fitness, a high-end fitness center located in the Hawley Silk Mill.
Responsibilities include customer service and contract sales, employee management, front desk
management, computer file management, payroll, guest and member tours of the facility and introduction
to services and equipment, and new employee orientation.
Village Fire Extinguisher, Co., Inc.
Office Manager 2006 – 2010
Handled all office responsibilities such as ordering supplies. Handled all word processing and typing.
Entered data for reports, production items, shipping, and inventory. Maintained computerized customer
records. Inputted all data related to sales. Maintained all paper files. Proof read all bids and contracts.
Helped plan and organize company functions. Maintained all computer systems and programs.
Maintained all employee records. Maintained company website and email system. Handled all customer
mailings and helped create the company product catalog.
Accomplishments:
1. Computerized all customer files and created a customer database program to be used company
wide.
2. Streamlined the sales process from initial customer call to contract signing to final work order.
3. Implemented credit card processing in order to increase sales.
Kone, Inc.
Administrative Assistant/Sales Assistant 2000 – 2005
Handled all word processing and typing. Entered data for reports, production items, shipping, and
inventory. Maintained computerized customer records. Inputted all data related to sales. Created
contracts for repairs and local law testing. Maintained all paper files. Proof read bids and sales contracts.
Answered the telephone for 8 sales people and managers. Handled customer mailings.
Accomplishments:
4. Streamlined the sales process from initial customer call to contract signing to final work order.
5. Became the point person in the office for all customer related data entry for contracts.
6. Became the trainer for data entry for other offices within the company.
7. Worked closely with the Repair and Maintenance departments, as well as the Violations
department, upper-level management, New Construction and Dispatch.
Skills
Computer Experience: Microsoft Word, Microsoft Excel, Microsoft Office, SAP, Outlook, Internet,
QuickBooks, Paychex payroll system
References
David Vazquez 1-570-***-**** General Manager of Lake Region Fitness
Dr. Brian Schmitt 1-443-***-**** Worked with at Kone Elevators and Escalators
Carmen Szabo 1-718-***-**** Worked with at Kone Elevators and Escalators
Rudolph Schmidt 1-718-***-**** Sales Manager of Kone Elevators and Escalators
John Bauer Jr. 1-718-***-**** Owner – Village Fire Extinguisher Co., Inc
Contact this candidate