Customer Service Management

Shemaya Malone

Lithia Springs, GA

********@*****.*** - 678-***-****

WORK EXPERIENCE

Piedmont West Surgery Center - Atlanta, GA - June 2013 to Present

Registration/Processing

• Opening the facility in the morning

• Collecting co-payments

• Logging payments

• Verifying insurance information

• Preparing charts for patients

• Corresponding with medical facilities

• Completing medical charts

• Checking-in vendors and facility visitors

• Scheduling

Administrative Manager / Accounting Clerk

Ivory Chevrolet - Union City, GA - March 2010 to February 2013

Provided bookkeeping duties and monitored advertising budget

• Performed accounts payable & receivable duties

• Managed payroll (Oracle & PeopleSoft ) ( about 350 employees)

• Wage Garnishments

• Weekly Tax Withholding

• Processing Commissions

• Posting Payments and Deals

• Checking Credits and Debits

• Imported data entry reports (Contact Management & Dealer Track)

• Marketing/ advertising vendor management

• Scheduled client appointments

• Invoicing

• Collection Calling

• Set up and maintained CRM for websites

Administrator

Consumer Solutions & Pay Day Loans - Duluth, GA - 2010 to 2011

Answered and re-directed incoming phone calls (multiple lines) and took detailed messages

• Responded to client requests and resolved any issues

• Managed payroll and check processing through ADP (about 400 employees)

• Processed loan packages

• Imported data reports

• Marketed services through radio, print and social media

• Scheduled employee hours

Office Assistant

Mary Kay Products - Austell, GA - 2009 to 2011

Provided administrative support and office management duties

• Scheduled shipments of orders

• Inventory management utilizing Excel

• Managed marketing promotions through social media and traditional venues

EDUCATION

Bachelor's in Business Administration

Georgia State University - Atlanta, GA

December 2012

ADDITIONAL INFORMATION

Skills

Highly skilled in Microsoft Office (Word, Excel and PowerPoint)

Building Spreadsheets and Pivot tables

QuickBooks

Data reporting & database management

Excellent customer service and communication skills

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