Customer Service Manager

Ernest Starks

Multi taskful in Customer service and Manufacturing.

*** ***** *** #*** - *******, GA 30102

************@*****.*** - 614-***-****

I would like to be able to use my multiple skills to help a company.

WORK EXPERIENCE

Donor Services

Goodwill North Georgia - Woodstock, GA -August 2013 to present

Accept donations, Process the donations to their designated area, for

store distribution.

Mover/Driver

Two men and a truck - Marietta, GA - May 2013 to August 2013

Assist customers with packing, wrapping and loading household furnishing

onto truck.

Final Finishing

TOYO Tire N.A - White, GA - November 2011 to May 2013

Inspect tires for anomalies prior to shipment

Associate Technician

Luxottica Optical - Obetz, OH - April 2010 to October 2011

. Operate Hard-Backside Coater and inspect lens for defects

. Operate Step 2 Blocker

. Assist with Over Spray and Cleaning of lenses

I-16/Line Leader/Stock Chaser/Salvage

Delphi Corporation - Columbus, OH - February 2000 to December 2007

. Trouble shot situations in order to keep the lines (manual & Automated)

running efficiently and productively.

. Stocked the line with components used to make the latches

(mechanical/electrical).

. Trained new personnel on both lines, in order to keep the lines producing

latches at all times. As well as

enforcing the importance of following safety guidelines and procedures.

. Used the forklift/fork truck to move finished latches to the shipping

areas in a timely matter.

. Prepared both lines for the next shift scheduled.

. Took defective latches to the proper areas for corrections to be made.

Tested those latches on mechanical

electrical tester, and placed into shipping containers after quality checks

were completed.

Customer Service Manager

Wal-mart - Columbus, OH - July 1997 to March 2000

. Supervised 3 or more service areas, 10-15 associates on a daily basis.

. Audited cash registers and prepared nightly reports. Assisted with

associates' schedules on a weekly basis,

helped customers with various transactions & concerns.

. Served on team to evaluate new street-cleaning machines; recommended

model that reduced work-crew

time by five hours per week.

EDUCATION

General Academics

Mifflin Senior High School - Columbus, OH

SKILLS

Forklift/Forktruck certified. Electric and Propane

MILITARY SERVICE

Service Country: US

Branch: USAF

Rank: E-4

October 1985 to September 1990

CERTIFICATIONS

Heating Ventilating and Cooling certified.

August 2009 to Present

Universal Tehnician, EPA certified,R-410a certified

ADDITIONAL INFORMATION

SKILLS PROFILE

. Excellent driving, safety, and attendance record.

. Thorough knowledge of areas within the plant.

. Proven record of completing all tasks within a timely manner.

. Experienced in operating all machinery used throughout the plant.

. Good rapport/communication with all supervisors and co-workers.

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