Customer Service Manager

Dee Bradley

P.O.Box *** Stone Mountain, Ga. ***** ********@***.*** 678-***-****

Property Manager

Property and staff management, marketing, sales, bookkeeping, leasing agent and accounting

Over 20 years of experience working with staff and residence to excel in excellent customer service and drive sales with the purpose of creating a well-rounded and fully occupied community and/or profitable organization

Software: YARDI, Rent Roll, AMSI, MRI, MST, Word, Outlook, E-Mail.

PROFESSIONAL EXPERIENCE

Premier Placement LLC 1/13 to present

Temporary Apartment Management

Property Manager/Assistant Manager Leasing Consultant

Oversee Staff (Temporary Community Manager)

Stand and greet all prospects that visit the leasing office

-Answer phone, provide rental information

-Collect rent show, lease units,

-Input rent, bills, workorders

E-Management LLC 4/13-8/13

Office Operation Manager

-Prepare reports daily for owner in Israel by maintaining daily cash flow

-Renovation, maintenance, property taxes

-Daily bank deposits, pay all bill,

-Legal filing at different county courthouse

-Communication with tenant, lease properties’ (apartments, houses, condo)

America Kidney Service (part-time) 7/12-06/13

Customer Service Representative

-Demonstrate exceptional communication and customer service skills

-Calling valued community representatives to solicit donations for a worthy cause

-Coordinate convenient donation pick-up times and locations

HADC/Senior Disabled Community 8/05- 7/12

@Hairston Lake Apartments

Property Manager

- Oversee operations of housing community

- Handle all accounting, bookkeeping and administrative duties including accounts payable and receivable

- Manage daily duties of entire staff

- Service all community residents in an effort to keep 100% occupancy levels through each fiscal year

- Maintain all records, including lease agreements and all legal documentation for 200 residents

- Keep property grounds in above standard condition

- Community activity and event planning, marketing property

Public Storages/A-1 Self Storage & Uhaul/Stor All Storage 2001-2004 Community Service Representative

- Market, lease collect rent

- Answered all customer questions while maintaining positive “can do” attitude

CWS Mobile Home Community 1995-2001

Community Director

- Maintained all records, including lease agreements and all legal documents for 200 residents

- Oversaw operations of Mobile Homes

- Maintained personal monthly sales goals

- Handled all accounting, bookkeeping and administrative duties including accounts payable and receivable

- Managed daily duties of entire staff

- Serviced all community residents in an effort to keep 100% occupancy levels through each fiscal year

- Maintained all records, including lease agreements and all legal documentation for 200 residents

- Kept property grounds in above standard condition

Langley Place/ Cross Apartments 1992-1995

Leasing Consultant/Resident Manager

-Lease Units, File Eviction (Court) Input Rent,

-Oversee (1 maintenance staff)

CERTIFICATIONS

- Certificate of Completion Information Systems Security Awareness Version 4.0

- Certificate of Continuing Education: Business Writing 6-hours

- Certificate of Continuing Education: Essential Skills Dynamic Public Speaking 6 hours

- UPSC Fundamentals-Nan McKay

- Certificate of Achievement: EIV Today-Ross Business Development Inc.6 CEU

- Certificate of Achievement: TRAC Today -Ross Business Development Inc.6 CEU

- Certificate of Achievement: Advances HUD Occupancy-Ross Development Inc.6 CEU

- Certificate of Achievement: Preparing for the Management Occupancy Review Ross Development Inc.

- Fairs Housing & Reasonable Accommodation-Nan McKay

- Certificate of Completion: Stress Management Training: Conducted by Families First

- Certificate of Excellence 2009 Management & Occupancy Review MOR Above Average Rating

- Certificate of Excellence 2010 Management & Occupancy Review MOR Above Average Rating

- AASC- American Association of Service Coordinators 1.5 CEU

EDUCATION

Stratford Career Institute Certificate 11/2012

Psychology/Social Work

AVAILABLE UPON REQUEST

Dee Bradley

Contact this candidate