Sales Customer Service

Ronald James Kington

801-***-**** cell/*********@***.***

Job Objective

Management/Human Resources

Summary of Qualifications

** ***** ******* **** ** in Hiring associates

Processed all documents for new hires

Detail oriented with a desire to achieve objectives

Mentored associates into the job field

Performance evaluations of associates filed/processed

Interviewed potential applicants daily 3 step process

Performed orientation for new hires group/individual

outbound/inbound calling 1000 potential clients

expedite calls daily, rescheduled, complaints, commute

Navigate many search engines for ordering, upgrade, explanation of

billing, overstated coverage, daily communication practices/ different plans,

ideas and suggestions.

Note: Interviewed daily for potential applicants with 3 step

program, orientation throughout a store, computer based language

training, legal issues with Could be 10 or more applicants daily. Group

sessions with video presentations, booklets, step by step training,

promotions, disciplinary actions, phone interviewing (optional), call

center knowledge, power point presentation to applicants, micro soft

word, excel and Macintosh functions

Wal mart (11/2012 – Present)

Assistant Manager to Page, Arizona (#1442 store), Manager Craig Milam).

Perform compliance programs, such as safety meetings, veteran programs,

community service activities and organize events to support surrounding area

and Children’s Miracle Network program.

Work presently in Apparel department. Mentor 6 people daily with price changes,

counts, seasonal updates, modular inspections, on hand capabilities, shelve

integrity, OSHA practices with clothing standards, changes for the upcoming

seasons, holiday planning, black Friday preparedness, non basic products,

rollback integrity, zoning, hiring, promoting and all functions in cash office, key

carrier duties for all day, evenings and overnight, asset protection awareness,

inventory duties and control of loss sales and how to capture them back with

teaching groups morning and night schedules, perform scheduling issues and

work alongside HR in conducting, filing, keying information and conduct

orientation group sessions for old and new associates. Perform receiving duties,

(unloading, sorting and picking merchandise daily). Do bin merchandise, conduct

access protection practices by bin merchandising, category scanning, inventory

integrity reporting and shelving potential with new items and consistency control

of transferred merchandise, claims and concurrent updating of weekly, daily and

monthly associate meetings. Performed also gardening, domestics, electronics,

Tire/Lube express Auto departments, sporting goods, hard lines departments,

Health & Beauty products, Jewelry, furniture, infants, shoes, toys, front end

practices, like rotational schedules, Scans per hour, refunds and money center

programs and outstanding customer service. Currently in Apparel for over one

year and has an extensive retail record of fantastic inventory standards of less

than 1% of total annual yearly store sales and enjoy mentoring old and new

associates, as well as customers.

4-201*-**-**** S&J Janitorial Inc. (better job move)

Maintained floor cleaning practices for Kent's market in Roy, Utah

2-201*-*-**** Xerox/Verizon division (laid off)

Inbound calling with outbound options daily. Instructions with billing

issues, upgrades with options to new planning programs, per ratio

explanations, reevaluate contractual options, navigational channels to

many ways to save with coupons, contracts and education on how plans work

and sales incentives. 50 100 calls daily.

2-200*-*-**** Unisys/Dell Computers (school)

Daily service inbound/outbound calling for setting appointments and

expediting those calls after 5pm. Huge volume of calls (1000 1500) daily.

Excellent listening and communication practices.

6-200*-*-**** Kraft Nabisco Brands (Better job)

Performed general merchandising practices for 8 10 stores daily.

Planned and executed modular practices, stock control, met and beat monthly

goals and interacted heavily with store and corporate management.

2-200*-*-**** Camping World USA (laid off)

Performed service rider duties, ordering specific parts for outdoor

vehicles and RV's. Other retail practices.

9-200*-**-**** Myers Tire Supply (seasonal)

Worked on Mac taking orders for truck firms and other regional markets.

Performed customer service practices and received orders and walk on

consumers.

Professional Experience

2002 2006 & 2012 present

Wal mart Assistant Manager/Sales

Directed over 400 associates

Trained new associated

Practiced "Sunrise Rule" to all associates

Handled and maintained excellence inventory control

Conducted meetings about marketing/advertising sales, policies,

regulations and Codes for the associates

1990 2002 Kmart Sales/Assistant Manager

Trained and mentored 200 associates

Worked with Human Resources in documentation, conducted store policies

and regulations

Performed performance evaluations to all associates

Clarified proper paperwork, typing information into computer and following

rules and rights of employees privacy practices.

13 years with customer care and service to better improve sales and

settle resolutions with associates and the community

1988 1990 Sprouse Reitz trainer/Store Manager

Cleaned up and maintain excellent sales increases of entire store. Saved

over $25,000 in sales/inventory.

Hired and trained all employees to be sufficient with sales, right to

work practices and filling out paperwork on a timely basis.

Conducted all meetings about regulations in the retail business. Trained

in listening practices and excellent communication skills

Education

Specialized Certificate of HRM studies University of

Phoenix 2012 2013

Associate of Arts in Paralegal Studies Phillips Junior Business

College 1990 1992

Bachelor of Science in Business Management University of Phoenix

2006 2008

Master's in Business Administration University of Phoenix 2009 2010

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