Customer Service High School

Sermo Grandoit

**** ********* ***

Brooklyn, NY *122

347-***-**** *********@*****.***

EDUCATION

Bushwick High School, Brooklyn, NY, High School Diploma, 2005

QUALIFICATIONS

Relevant Skills: Excellent communication, writing, organizational skills

Computer Skills: Excellent in Windows XP, Vista, Microsoft Word, PowerPoint, repair PC with infected viruses;

spyware maliceware, and software damages to computer programs.

Music Skills: Multi-instrumentalist: Playing drums percussion, conga, electric keyboards, organ and piano. Ability to

produced musical tracks for genre such as hip-hop R&B, jazz, neo funk, reggae and other music improvisations.

Language Skills: Excellent in English, and Haitian Creole.

Key Qualities: Ability to work with diverse families and desire to help those in need, observing students development

and assessing strengths and needs.

Experience

JIMMY JAZZ/SND UNDERGROUND, Valley Stream, NY 02/10-06/12

SECURITY GUARD/CUSTOMER SERVICE REPRESENTIVE

● Greeted Customers at entrance of store

● Provided lost prevention routines for the safety of merchandise.

● Prevented dispute and violent acts of co workers and customers.

● Provided bag check for customer at entrance of the store

● Provided assistance for inventory stock, and transferred new merchandise to stockroom.

QUEENS BOROUGH COMMUNITY COLLEGE, Queens, NY 08/05-12/09

Media Services Assistant

● Provided media services for Queensborough Community College students.

● Prepared videos, documents, movies, computers for professors to begin their class sessions with students.

● Set up equipment such as microphone projector, computers, sound system for conference meetings, concerts and other major

events.

● Unloaded all equipment’s after classes or special events terminates.

● Provided maintenance and Implemented security routines and other safety duties.

DR. JAYS New York, NY 2005-2007

Retailing

● Handle multiple tasks by managers.

● Took notes based on items condition during inventory month.

● Running: Transferring Sneakers from stock room to customers.

● Assisting in unloading all merchandise from delivery trucks (including regularly lifting goods weighing up to 55lbs.),

organizing stockroom, and transferring merchandise from stockroom to store, with or without a reasonable accommodations.

Exams/Certificates S &S Security Training and Services, LLC

• Security Licensing of New York Department of State;

• Eight-Hour Pre Assignment

• Sixteen-Hour on the Job Training Course

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