Manager Project

Tekel N. Gayle, Jr.

Summary

Professional with **+ years of experience in delivering Information Technology Services, including user support, infrastructure services

and project management. Seeking a challenging position in a collaborative environment, with opportunities to assist and support the IT

goals by identifying deficits and improving the users experience.

Work History

Jun 2013 - Present

IT Contractor – Turner Broadcasting via PSR Associates, Inc. (Atlanta, GA)

Provided end user support for team members CNN Center in Atlanta, GA. Support included hardware and software for Apple, Dell and

HP laptop/desktop, printers, Blackberry; iPhone; iPad; and other peripherals.

Jul 2011 - Apr 2013

Senior Service Delivery Engineer - Alfresco Software (Atlanta, GA)

Responsible for managing IT services for Americas team and resources valued at $800K, overseeing team members based in the Atlanta

office and remote locations to include Maidenhead (UK), San Francisco and Raleigh.

• Provided office infrastructure support for LAN/WAN, PBX, VMware, wireless, printers, video tele-presence, applications and

directory services, workstations running Apple Macintosh (10.7 – 10.8) and Microsoft Windows (XP – 7) OS, iPad/iPhone and

Android mobile devices.

• Installed and managed ESX 5 server for technical account managers providing system to replicate customer facing product issues.

• Add/remove users for corporate LDAP, Active Directory and SaaS including Google, Symantec and SugarCRM.

• Selected and deployed Vidyo tele-presence service utilized by the global organization. Provided documentation and user training,

accomplishing improved communications between global team members.

• Project and vendor management, developed business cases, migrated audio conferencing, WebEx, and Microsoft services from UK

to US reseller, reducing cost by 40% on average.

• Conducted RFP process to select a British based Avaya telecom partner, to provide telephone service for five global locations with

remote accessibility, placing the organization on path to reduce its $400K annual expense while establishing telecom unification.

Jun 2010 – Jun 2011

Independent IT Consultant (Atlanta, GA / New York, NY)

Provided IT consultancy services to various individuals and organizations.

• Provided desktop services for Macintosh (10.6-10.7) and Windows (XP-7) systems resolving hardware and software issues on

Dell, HP and Sony equipment.

• Configured, monitored storage and back up services.

• Executed PC refresh roll out for Top 10 worldwide advertising company Publicis in NYC.

• Support for mobile devices, including Blackberry, Android and iOS.

• Deployed WordPress websites thaiwellnessmassge.net and thaiparima.com.

May 2009 – May 2010

Service Desk Manager - Xiocom Wireless (Duluth, GA)

Led support in servicing desktop systems, servers, mobile platforms and telecommunications equipment and software.

• Management of Windows Server 2003, Active Directory, MS Exchange, Barracuda, BES, VMware ESX 4, Apple Server.

• Configure and support for Cisco PBX telephony system, and LifeSize Video Conferencing services.

• Provided support for Salesforce CRM and Google Apps services.

• Audit and modification of corporate telecommunication services, producing an annual saving of $60K per year.

• Provided support for desktop computers running Mac 10.6-10.7 and Windows XP for 70 users.

• Configured and troubleshoot printers, Blackberry/iPhone devices and associated production applications for onsite and remote team

members.

• Improved customer service delivery by tracking trends and adjusting team’s delivery service. Tracked common issues, provided

training and documentation for end user consumption for better understand of service.

• Conducted mobile telecommunication service analysis and provided recommendation reducing the organizations cost by 40%.

• Added managed anti-virus service, reducing repair service request by 80% for Windows systems.

• Provided research and analysis for potential market deployment of wireless services for Haiti and north Florida medical services.

Nov 2008 – Mar 2009

IT Contractor - Smith and Nephew (Andover, MA)

Conducted the Windows desktop refresh project for the organization for 300 users

• Planned users system transition, coordinating effort with least amount of downtime.

• Installation phase included hardware and software, migrating from Windows XP to Windows7 on HP devices.

• Followed up with issues and assisted service desk in delivering post migration end user support.

702 Cove Place • Atlanta, GA • 30339 • 678-***-**** • *****.*****@*****.***

www.tekelgayle.com

Tekel N. Gayle, Jr.

Jul 2001 - Jan 2008

Project Manager / Field Service Manager / Field Service Engineer - Novell, Inc. (New York, NY / Waltham, MA)

Maintained sales offices for New York tri-state area and relocated to corporate headquarters to manage support team.

• Senior coordinator of IT services managed the LAN/WAN infrastructure, wireless, Avaya PBX communications system, Novell

Netware server operating system, Windows NT/XP, Mac OS 10.1-10.5 desktop systems and printers.

• Managed 10 team members supporting 2000 users in 30 offices across North and South America, responsible for $6 million of

office infrastructure and desktops equipment.

• Led team in identifying, prioritizing and resolving core issues of Novell products as experienced in the corporate production

environment.

• Transitioned North and South Americas ends users to SuSE, accomplishing corporate goal to standardize on a Linux platform for

Novell employees.

• Managed project transition between pilot and production services of GroupWise Mobile Messaging with RIM’s BlackBerry

Enterprise Service.

• Led cost analysis/reduction of a multi-million dollar Microsoft Enterprise Renewal of $4 million to $1.7 million. Developed and

managed global VMware and Microsoft Developer subscription for 1,300 users. Saved the organization over $2 million dollars by

leading project to identify the right subscription for developers, sales and education team members.

• Documented and delivered Macintosh end-user support training for help desk and field service teams.

• Improved interrelations between help desk and field service groups to improve first call resolution increasing user satisfaction.

• Mentored and helped team members establish goals and training objectives in line with the business reducing the turn over of

system techs and increasing job satisfaction.

Jan 2000 – Jul 2001

Computer and Information Services Manager - Cambridge Technology Partners (New York, NY)

Managed computer services for New York User Experience consulting development team within CTP.

• Provided high touch end user support to 60 team members in New York City, Atlanta and San Francisco offices, using Mac OS 9 –

10.1 and Windows NT systems and associated development and design applications.

• Integrated Mac and Windows services establishing Macintosh support services within a Windows NT environment, which led to

global implementation for six global user experience offices. Delivered infrastructure support in administering Windows NT and

Apple servers.

• Responsible for supporting the Lucent PBX systems for the organization.

• Coordinated purchasing of hardware and software for US team, ensured IT spending were kept within budget as outlined by

Cambridge Technology, which often required alignment conversation with UX.

• Led IT planning, coordination and installation of systems for New York, Atlanta and San Francisco design centers for User

Experience Design Centers .

• Developed and implemented licensed global image for UX team for the Mac and Windows platforms.

Dec 1998 – Nov 1999

Director, Management Information Systems - Kirshenbaum Bond and Partners (New York, NY)

Led 3 person team, delivering Macintosh system and application support to 170 users located in New York and San Francisco offices.

• Provided support to end users to resolve hardware and software issues on Mac OS 8 systems

• Consolidated cost effective licensing of major software vendors and assisting the ease to improved standardization.

• Deployed first standard image lowering miss-configured systems and reducing system set up time.

May 1996 - Nov 1998

Project Director / Manager of Computer Systems / Communication Analyst – Omnicom/BBDO Worldwide (New York, NY)

Managed communications services for the headquarters and global corporate offices.

• Responsible for the email services at the New York office for 850 users, and X.400 services with 72 global offices, coordinated

communication protocols with other BBDO Worldwide offices and clients.

• Delivered executive support agency’s leadership team.

• Led BBDO Worldwide Y2K Global Readiness Program of 283 BBDO worldwide agencies to assist CFO/CIO mitigate losses of

services and/or revenue. Conducted site visits to global mission critical agencies on four continents, provided process and

documentation for the project.

• Developed and led vendor management readiness assessment for agencies key partners.

Education & Training

Information Technology Infrastructure Library Foundation Training (ITIL) - 2011

Arrow Technologies - VMware ESXi & vSphere Installation and Administration Certificate - 2010

Northern Essex Community College - Entrepreneurial Training Program Certificate - 2008

SUSE Linux Enterprise Server Administration Training - 2007

Project Management - 2007

Novell Management Excellence Program; Novell Law for Managers Program - 2006

Lucent Technologies PBX/Voice Mail Server Installation and Administration - 2001

New York University - Windows NT Administration Certificate - 2001

Columbia University – Computer Technology and Application Certificate Program - 1996

702 Cove Place • Atlanta, GA • 30339 • 678-***-**** • *****.*****@*****.***

www.tekelgayle.com

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