Sales Project
Resume:
[pic] [pic]
KIRAN AMADA
**********@*****.***
Summary:
. Around 8+ years of professional IT experience, and 4+ years in
analysis, design and development of Business Applications with Sales
Force CRM as the focus area.
. Worked closely with Business Users in improving their business
processes using SFDC
. Suggesting best practices in both design and development side.
. Experience in developing client-specific solutions
on force.com platform using Apex classes and Triggers, Visual Force,
Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services.
. Proficiency in SFDC Administrative tasks like creating Profiles,
Roles, Users, Page Layouts, Email Services, Approvals, Workflows,
Reports, Dashboards, Tasks and actions.
. Developed web applications using Eclipse 3.4, 3.5
. Extensive experience in data migration and integration using Data
Loader
. Self-sufficient, flexible, and motivated team player capable of
managing several activities simultaneously
. Passionate for solving customer's challenges by leveraging technology
solutions.
. Experience in web technologies like HTML, XML, CSS, JSP, JavaScript,
WSDL, and SOAP
. Experience to use Informatica Power Center to migrate, replicate,
cleanse, and synchronize your Sales force CRM application
. Excellent knowledge of customer focused IT delivery methods used.
. Excellent communication and inter-personal skills; accustomed to
working in both large and small team environments
Technical Knowledge:
Force.com: Apex Custom Controllers and Extension, Apex triggers, S-
controls, Visual force pages,SOQL, SOSL, Ajax Toolkit, Packaging
and migrations, Force.com IDE (Eclipse)
SFDC Tools: Data Loader, Connect offline, SalesForce-to-SalesForce, Apex
Explorer
Languages: C++, C, C#
Database : Oracle, MYSQL, IIS
Web : HTML, XML, CSS, JavaScript, WSDL, SOAP, SOA, Flex
Platforms: Windows, Linux
Education and Certifications:
. Bachelors in Computer Science from ANU.
. Master's in Computer Science from CUNY, NY.
. Sales force Developer certification (401) certified no "280003".
Work Experience:
Client CMS - Center for Medicare & Medicaid Services
Title Sales force Implementation Consultant (Dev/Architect)
Duration October 13 - Till Date
Project SFDC Provider CBR Project
Description:
The Centers for Medicare & Medicaid Services (CMS) ten Field offices
reorganized in February 2007 moving from a geography-based structure to a
Consortia structure based on the Agency's key lines of business: Medicare
health plans, Medicare financial management, Medicare fee for service
operations, Medicaid and children's health, survey & certification and
quality improvement. They want to provide a monthly CBRs to all the
providers in NPPES database which is around 4.1 million.
Responsibilities:
. Worked closely with the implementation vendor E-Globaltech for
implementing Salesforce as one of their data repository like a
database which stores all the provider info.
. Designed the data model and projected the demos every Friday with the
export/import, data cleansing.
. Inquired and researched with several apps like pamfax, wirefast,Z-
paper,Z-magnet for their faxing solutions(worked with them for test
runs whether their solution meet our requirements).
. Responsible for Salesforce premier support log in cases for Mass email
threshold increase and also for file storage space
. Conducted several dry runs for loading 4 million Accounts, contacts
with Notes and attachments to make the client understand how much
storage and space to be purchased.
. Coded multiple bulk triggers to strictly work while loading millions
of data.
. Implemented Force.com site according to the CMS.gov styling, header,
footer and static text in our landing pages, multiple tabs.
. Worked in Agile/Scrum method using the story/ requirements in ScrumDo
app.
. Developed a Batch class, which must run every night to create Account
when there is a contact present with a name.
. Involved in Data cleansing Activities with De-Dupe Blocker, People
Import
. Automated Phone numbers format by using transformation scripts with
ETL tool.
. Validated and conducted User Acceptance Testing, Regression Testing,
and Bulk load testing for all applications.
. Deployment of code from sandbox to production using Force.com IDE tool
. Performed unit testing with test classes and making sure a good test
coverage of 90% for every written code
. Support and train new end users and peers on the salesforce.com
application.
Client S&A Stansberry & Associates Investment Research
Title Sales force Implementation Specialist(Lead Dev/Admin)
Duration May 13 - September 13
Project Migration Implementation into SFDC
Description:
Stansberry Research, headquartered in Baltimore, MD, is the largest and
most successful financial newsletter publisher in America, with over 100
employees in several offices throughout the country. Stansberry's
Investment Advisory, deals with safe value investments poised to give
subscribers years of exceptional returns.
Responsibilities:
. Worked closely with Advantage CRM Agora System, and knowledge of
the
. Sales force architectural possibilities and governor limits.
. Implemented Person Accounts as per the Stansberry business
requirements and the Service cloud of CTI integration
. Responsible for maintaining the functional areas of data management,
forecasting, contacts, leads, campaigns, opportunities, quotes,
dashboards and reports, etc.
. Independently carried the development, unit testing, QA,
implementation, documentation and updates to Salesforce.com
. Worked as a product architect: design and implementation in order to
meet project objectives
. Helped in Documentation of development work and attended training
sessions on Agile/Scrum methodologies.
. Implemented new enhancements including creation of custom objects,
workflows, email alerts and templates, and campaigns. Maintain
multiple user roles, security, profiles, workflow rules, etc.
. Worked with the Stansberry and Associates Development team to engineer
Salesforce.com and Force.com applications to deliver innovative, high
quality solutions.
. Ensuring the projects are completed on time and according to corporate
quality standards
. Worked with enterprise integration tools and extract, transformation
and load (ETL) tools (CastIron, Talend and/ or Scribe) to load the
data from Legacy Advantage CRM.
. Participated in software design/ architecture sessions and own aspects
of the technical design.
. Support and train new end users and peers on the salesforce.com
application.
. Created users, roles, public groups and implemented role hierarchies,
sharing rules and record level permissions to provide shared access
among different users
. Created test scenarios on Sandbox environment and migrated code to
deployment upon successful testing.
. Configured user Roles, Profiles, sharing settings, organization wide
defaults based on updated hierarchical requirements.
. Maintained processes of CSV import file updates for customer records
into Accounts, Contacts using Data Loader and Import Wizard.
. Provided support ongoing salesforce.com maintenance and administration
services including periodic data cleansing, custom objects, workflow,
campaign management and triggers.
Client Education Department Corporation,(EDMC )
Pittsburg, PA
Title Sales force Integration Lead (REMOTE)
Duration March 13 - April 13
Project Customer Portal Integration Project Design
Description:
EDMC's education institutions offer a broad range of academic programs
concentrated in the creative and applied arts, behavioral sciences,
education, health sciences and business fields, culminating in the award of
associate's through doctoral degrees as well as non-degree programs. EDMC
faculty is skilled instructors and trained professionals in their fields.
Many faculties have extensive industry experience as well as the necessary
academic qualifications.
Responsibilities:
. Implemented a Customer strategy that incorporates multiple business
units, processes and systems
. Worked with management to identify new and creative opportunities to
leverage Salesforce.com CRM to support business processes and
functions
. Expertise in managing the application independently whenever needed
and got used to it.
. Translated high-level business and user requirements into functional
requirements in order to manage the development
. Leads360 app integration for their Lead management in the student
customer portal
. ACE Integration for the Pre-Assessment test for the student portal
. Maintained processes of CSV import file updates for customer records
into Accounts, Contacts using Data Loader and Import Wizard.
. Provided support ongoing salesforce.com maintenance and administration
services including periodic data cleansing, custom objects, workflow,
campaign management and triggers.
. Co-ordinate with offshore developers and expedited the development and
followed the Agile methodology to fulfill business requirements.
Client Yahoo Inc,
Sunnyvale, CA
Title Sales force Migration Specialist(Analyst/
Developer/Deployment)
Duration August 12 - February 13
Project Siebel Migration Project
Description:
As a technology company and innovator, Yahoo! has a host of teams dedicated
to developing the infrastructure, platforms, and software it takes to run
one of the largest and most reliable digital media, content, and
communications businesses in the world. From deep science at Yahoo! Labs,
focused on key areas like machine learning and ranking, to leading major
open source projects like Hadoop and YUI, creating innovative web services
like YQL, and pioneering powerful cloud computing technology, Yahoos
globally are continually redefining the state of the art in our industry
and integrating those innovations into our products for both consumers and
advertisers.
Responsibilities:
. Worked closely with Siebel CRM Management domain, and knowledge of
Sharing issues used to solve in a daily routine.
. Participated in design meetings and Performed complex bug
verification.
. Developed many proxy pages using Visualforce for edit, New, Cancel
buttons
. Conducted unit testing and integration testing for functionality and
Governor Limit issues
. In absence of product architects, worked as a product architect:
design and implementation in order to meet project objectives.
. Helped in Documentation of development work and attended training
sessions on Agile/Scrum methodologies.
. Ensuring projects were completed on time and according to corporate
quality standards
. Researched new deployment tools to remain informed of current
deployment options (Version One, Stratosphere, GIT, change sets,
Eclipse, ANT package).
. Created profiles and implemented Object and field level security to
hide critical information.
. Developed Salesforce CRM billing application similar to Siebel CRM
explicitly using Sales force capabilities
. Implemented Apex Classes & Triggers and linked them to manage the
workflows Implemented in the system.
. Created users, roles, public groups and implemented role hierarchies,
sharing rules and record level permissions to provide shared access
among different users
. Created test scenarios on Sandbox environment and migrated code to
deployment upon successful testing
. Used Apex Data Loader to migrate data such as accounts, campaigns from
legacy system ACT
. Configured user Roles, Profiles, sharing settings, organization wide
defaults based on updated hierarchical requirements.
. Maintained processes of CSV import file updates for customer records
into Accounts, Contacts using Data Loader and Import Wizard.
. Provided support ongoing salesforce.com maintenance and administration
services including periodic data cleansing, custom objects, workflow,
campaign management and triggers.
Client Rackspace Hosting - Leader in Server, cloud and Email
Hosting
San Antonio,TX
Title Sales force Technologist(Analyst/Admin/Developer/Deployment
Specialist)
Duration August 11 - July 12
Project SFDC Partner Portal Management Project
Description:
Rack space, a world leader in hosting delivers enterprise-level managed
hosting, cloud hosting, and e-mail hosting services to businesses of all
types and sizes globally. Rack space integrates the industry's best
technologies and practices for each customer's specific needs delivering it
as a service via the company's commitment to Fanatical Support. For these
businesses, they are using Partner Portal application as a drive force.
Responsibilities:
. Implemented a Partner strategy that incorporates multiple business
units, processes and systems
. Worked with management to identify new and creative opportunities to
leverage Salesforce.com PRM to support business processes and
functions
. Expertise in managing the application independently whenever needed
and got used to it.
. Translated high-level business and user requirements into functional
requirements in order to manage the development
. Lead system-testing efforts, ensuring that issues are identified,
tracked, reported on and resolved in a timely manner
. Proficient in following Apex and Visual Force best practices for
development
. Used several tools for bulk and mass updates of data like Data Loader,
Data Management tools
. Co-ordinate with offshore developers and expedited the development and
followed the Agile methodology to fulfill business requirements.
. Built a separate Email Reseller form (is used for new partners who
want to join the Rackspace cloud Email) in PRM with added feature of
sending all the form information to Rackspace cloud control panel
system
. Implemented Cases and two different Libraries in the portal for UK
partners and US
. Refactored several Apex classes and triggers, which are coded by
previous vendors
. Used to follow browser compatibility (IE8, IE9, Firefox, Chrome, and
Safari) for all the Visual force pages involve with html, CSS and
JavaScript.
. Experience in high-risk PRM Exceptions and presenting them to business
to make sure they understand our view of handling the scenarios.
Client Network Hardware Resale Santa Barbara, CA
Title Sales force Technical Support
Duration March 11 - August 11
Project SFDC Customized project
Description:
Network Hardware Resale is a consumer of Cisco products in a wholesale
market and modifies them with lot of warranties, testing. They will sell
them in retail market for customers present anywhere in the world. Deloitte
did the development phase with all the customizations.
Responsibilities:
. Worked closely with business partners to realize the full capabilities
of Salesforce.com CRM
. Analyzed all the customizations and developments and try to suggest
new possible ways for the new enhancements that we get from the sales
people.
. Customized Visual force pages for restricting some countries which
they must not do the business.
. Automated sharing rules whenever there is a new change in teams
instead of an Apex trigger
. Performed testing for all the areas wherever the development is not
satisfying the requirements
. Managing Sandbox, Presenting UAT demos, Updating Managers about custom
requests from sales people
. Involved in performance issues where Cast-iron is used as integration
between Oracle and Sales force.
. Configured Workflows wherever needed to trigger the developments
. Worked with several App exchange tools like Action Plans, Strike
Address verification, Conga Composer
. Helped in developing Batch class, which must run every night to check
Account owner must always equal to Contact owner.
. Involved in Data cleansing Activities with De-Dupe Blocker, People
Import
. Automated Phone numbers format by using transformation scripts with
ETL tool.
. Restricted creating quotes from an Account, which is in an unassigned
queue.
Client Exelon Energy Corporation Kennett Square, PA
Title Sales force Developer/Administrator
Duration July 10 - Feb 11
Project SFDC Transformation Project
Description:
Exelon Energy Corporation planned to implement the SFDC project in two
phases:
1. Developing Sales force CRM application according to the sales people's
requirements.
2. Integrating Sales force CRM application to other applications called
Loadstar Pricing Expert and Loadstar Billing Expert using TIBCO
interface.
Responsibilities:
. Performed a key role in building and planning the capabilities of the
SFDC team
. Analyzed and suggested best possible ways out of the box for the
stakeholder's requirements in Salesforce.
. Guided the CRM committee, Admins and senior stakeholders with a visual
demo of all the suggested developments and proposed best possible
alternatives.
. Responsible for developing the improvements and enhancements from the
demos and capable of converting requirements into high-level documents
. Lead and contributed to all technical aspects of project development.
. Worked closely with business partners to realize the full capabilities
of Salesforce.com CRM
. Responsible for developing and maintaining the functional areas of
data management, forecasting, accounts, leads, opportunities,
dashboards, reports, and any other customization required.
. Experience in conducting Pre- production, Post-production and
Developer Code review meetings before every release.
. Demonstrated experience in extensive data cleansing techniques.
. Importing and exporting large volumes of data using Data Loader.
. Created and managed complex workflow rules, data validation Rules, and
system triggers for Opportunity, Accounts and so on.
. Proficient in ANT packaging for deploying several profiles, triggers,
classes, Visualforce pages and so on.
. Developed Record types for Electric and Gas Opportunities with
different page layouts, for several profiles and gave production
support for sales people.
. Ability to work in a deadline focused, dynamic environment
consistently producing deliverables within agreed upon timelines.
. Wrote technical approach and design documentation supporting business
need
. Worked on Standard objects like Accounts, Opportunity, Contact,
Contract and custom objects Accts, Offers, credit Application.
. Wrote several Apex classes for creating clone button, Visual force for
UI customized pages and S-control to override the New Opportunity
button.
. Prepared several Test conditions and worked closely with QA people for
testing my developments and customizations, as there were no sales
force testers in our organization.
. Provided some Architectural solutions to the team, when they want to
complete the second phase in the project .i.e. SFDC integrating with
Loadstar Pricing and Billing applications.
Client L'Oreal International Berkley Heights, NJ
Title Sales force Analytic Developer/Administrator
Duration March 08 - June 10
Project SFDC Project
Description:
In the project, Model Metrics develop low-level design as an implementation
consultant. My role involved in performing several tests and solving the
issues like reducing the data storage space, efficiency of the application,
performance issues and customizing the application as per business users
requirements.
Responsibilities:
. Responsible for governing the application for not reaching the
governor limits.
. Worked in agile environment, as of solving the issues within deadlines
. Used Dataloader in testing the future events by exporting data,
deleting data from production
. Wrote Apex triggers, Apex classes for the application wherever is
needed.
. Created mash-ups in the Account page layout for billing address field
. Conducted Transfer-knowledge sessions on Analytical snapshots
. Created a custom wizard for users to create an opportunity related to
Account and contact
. Used DBAmp for integration between SQL and salesforce, wrote several
stored procedures for replicating all the Salesforce data.
. Embedded a Visual force page for force.com sites in order to display a
static logo of our company
. Involved in several meetings on Data storage, suggestions on User
interface and about Reports Dashboards
. Worked on various custom, standard objects like Accounts,
opportunities, Contacts, Task objectives, Event/Hard routes and so on
. Interacted with SAP and Informatica team in making a back up of
Salesforce data into SQL server
. Validated and conducted User Acceptance Testing on all applications.
. Deployment of code from sandbox to production using Force.com IDE tool
. Performed unit testing for every written code
. Assisted App exchange for referring to several customized apps
Client VERIZON WIRELESS, Rochester, NY
Title Front-End Developer on the Verizon FIOS and VCA Project
Duration November 07 - February 08
Project Verizon FIOS and VCA
Description:
Warehouse Management System (WMS) is a web application, which upgraded from
Mainframe system to .Net application that provides excellent support to
manage the entire warehouse operations, optimizes performance of the basic
warehousing functions, and enhances value added functions by using Amdocs
Clarify CRM as the middle tier architecture and Tibco Architecture. This
project involves managing data received from all other systems, maintaining
account information, and billing details of the customers. In the project I
worked on AMDOCS CRM (Customer Relationship Mgmt) and billing modules.
Responsibilities:
. Analyzed the requirements specifications and designed the UML (Class
Diagrams) using MS Visio.
. Designed and developed Data Access Layer (DAL), Business Logic layers
(BLL) and other components in C# & VB.NET and also in implementing
Business Processes, Abstract factory as part of SIMPLE OBJECT ACCESS
PROTOCOL (SOAP).
. Have worked in functional and regression test automation for keyword-
driven testing to simplify test creation and maintenance, run mode,
enterprise-level integrated development environment (IDE), and
checkpoint management, using Keyword Views, Auto-documentation, and
Active Screen features.
. Supported and provided value added inputs in evolving QA team,
including improving processes, procedures, and standards.
. Created and updated test databases, defect database, plans, schedules,
and scripts.
. Developed Master Pages using C#.NET Win Form, Web forms to create a
consistent layout for the pages.
. Implement and Deploy of XML Web service enhancement using C#.NET Win
Form, Web forms.
. Worked on ASP.NET state Management, ASP.NET caching features,
configuring ASP.NET optimizations, securing ASP.NET web application.
. Have worked on MVC, MVP, MVVM, and MQ for the design pattern and
messaging capabilities
. Use ASP.NET MICROSOFT DOJO AJAX Toolkit controls like Script Manager,
Update Panel and Timer within some existing web pages.
. Created dynamic GUIs with .Net Web Controls and Data Bound Web Forms
. Designed and developed web service enhancement
. Worked on ASP.NET state Management, ASP.NET caching features,
configuring ASP.NET optimizations, securing ASP.NET web application
. Utilized ASP.NET MICROSOFT DOJO AJAX Toolkit controls like Script
Manager, Update Panel and Timer within some existing web pages.
Client RESONANCE LTD, Hyderabad, India
Title Software Programmer
Duration September 06 - October 07
Project E-File systems
Description:
E-File Systems Application is an intranet application used by all BHEL
employees across the area. This helps the BSNL employees related to their
IT requests and solutions .The users who raised a problem will be handled
by HD (help Desk Group) and see to that issue is resolved
Responsibilities:
. Worked in developing Software Process management for designing a
modernized e-File System using Microsoft Team System
. Worked in payment gate way integration in the application and also in
testing and deployment of the application
. Used SQL as a Database
. Helped plan project schedules and was responsible for ensuring
developers understood the requirements.
. Implemented COM components using VB, Used PVCS for Configuration
Management
. Implemented design patterns for generating pie/block and various
charts with GDI.
. Created XML Schemas for the transferring data from the company to
trading partners with XML
. Developed Reporting Project to generate reports using Crystal Reports
on the fly with user
Contact this candidate