Customer Service Administrative Assistant
Resume:
Tomecca S. Brown
**** ***** *****, ***** ******** GA 30088 ************@*****.*** 404-664-
0333
To whom it may concern:
I am a highly skilled Administrative Assistant with a strong background in
successful business management strategies and innovative operational
solutions. I've had extensive experience with a broad range of professional
and administrative positions and would welcome to opportunity to contribute
to your organization's plans. In addition, to my exceptional customer
support capabilities, I can offer a level of versatility that can make a
difference to your company.
I am accustomed to working in fast-paced environments where deadlines are a
priority and multi-tasking are the norm. I enjoy challenges and will work
hard to achieve your objectives. If you're seeking a qualified and
productive individual who looks at challenges as opportunity to learn, then
I believe I am the right person for the job.
Some of my key strengths and achievements include:
. Extensive experience with large-scale business clients providing high-
level support; building critical business relationships, and
addressing the long and short-term needs of the customer.
. Results-oriented site supervision and project management capabilities
including scheduling, staff management, and strategic planning.
. Excellent organizational, time management and communication skills,
with the flexibility and experience required to adjust to rapidly
changing schedules and shift priorities.
. A hands -on problem solver and critical thinker who can quickly learn
new systems, with experience in a variety of office management
software systems including contact management software, SAP, Soft
share, LENS and Microsoft Office Suite.
My Customer Service skills and practical knowledge are well suited to the
goals of your company. I would appreciate an interview to discuss the ways
in which I could assist you in accomplishing your goals. Enclosed is my
resume and references for your review. I can be reached at 404-***-**** at
any time. Thank you for your consideration.
Sincerely,
Tomecca Brown
Enclosure
Tomecca S. Brown
Administrative support professional experienced working in fast paced
environments demanding strong organizational, technical and interpersonal
skills. Trustworthy, ethical and discreet, committed to superior customer
service. I am confident and poised in interaction with individuals of all
levels. I'm extremely detail-oriented and resourceful in completing all job
duties; able to multi-task effectively.
Professional Experience
Home Depot - Kennesaw Georgia 30066 05/2013 to
Present
Customer Service Associate
. Answer inbound calls from customers, quickly assesses customer needs
and proactively provides solutions.
. Provide superior customer service while handling inbound calls for
order placement and product inquiry.
. Document details of customer interaction into system while on the
phone.
. Keeps customers informed on the status of their order, reconciles
errors in a cost effective manner, resolves post-order issues such as
returns and follows up to ensure all customer needs are fulfilled
Icon Tech - Liaison Technologies, Alpharetta Georgia 30022 11/2012
to 05/2013
Customer Support Analyst
. Provide technical support for EDI customers
. Actively seek solutions for customer needs
. Analyze codes to find causes of errors and revise programs
. Inform customers of changes with current EDI systems
. Analyze customers' needs for new or additional products
. Assisted customers by phone to detect technical problems.
. Anticipated customers' needs and recommended products.
. Explained clients the terms of warranties.
Cor tech - Abbott Labs, Lake Forest Illinois 60048 03/2011
to 11/2012
Customer Service Rep III
. Responsible for expediting orders by acting as a liaison in problem
solving, research and problem
. Responsible for managing high call volumes in a fast paced work
environment; accurately place customer orders and give order status
. Resolve service issues including shipping discrepancies, product
quality complaints and recalls
Great Lakes Naval Base- Pier 525, Great Lakes Illinois 60088
10/2011 to 7/2012
Operations Clerk
. Answer phones, greet clients, schedule appointments
. Compose reports, check invoices, invoicing, light bookkeeping duties
. Keep employees updated with changes to the companies product and or
procedures
. Filing and other assigned duties
Adecco- SC Johnson Waxx - Racine, Wisconsin 53403 8/2010 to
10/2011
Adjustment Coordinator
. Manage, identify, analyze and classify customer deductions by matching
and reviewing customer documents to deductions.
. Identify and report trends in customer deduction habits to prevent
further deductions.
. Communicate the collection of administrative bill backs through direct
customer contact.
. Reconcile and apply customer remittances to Accounts Receivable.
Adecco-Heart Financial Services- Schaumburg, Illinois 60173
3/2009 - 9/2011
Mortgage Specialist /Bank Teller
. Answered calls and questions about mortgage rates, as well as took
mortgage payments.
. Secured and verified all documents needed to process loan application
as well as for one of our assistance programs.
. Responded to customers inquiries in regards to a wide range of Bank
products and services; resolve customer concerns by providing
consultative services and demonstrating strong problem solving skills;
cross sell additional products as appropriate, generating new business
and support service, marketing / and sales campaigns.
. Assisted customers in filling out loan applications; obtained credit
records from reporting agencies.
. Provided Loan Assistance Solutions; to home owners in default, such as
Refinance, Forbearance, Home Equity Assistance, and Short sale.
. Interviewing customers to obtain personal financial information and
explain available services. Determined eligibility for Making Home
affordable programs; Foreclosure Alternatives, Making Home Affordable
Unemployment Program as well as many others.
. Opening new deposit accounts and accepting loan applications,
answering customer questions and investigating account errors.
Allstate Life Insurance Company- Vernon Hills, Illinois 60085
3/2006 to 1/2009
Senior Customer Service Associate
. Responsible for over 100 inbound/outbound calls a day
. Address inquires from clients who have single premium life, structured
settlements and pension policies with Allstate.
. Conduct enrollment prescreening for Life policies, Pension plans
. Assisted with Pension, 401K and Annuity withdrawals, paybacks and or
transfers
. Coach, supervise and evaluate new staff, coordinate and compose
training and materials.
. Negotiate and resolve conflicts to establish and improve client
communication to maintain an ongoing relationship.
Bridge Personnel-Caremark Inc- Lincolnshire, Illinois 60060
6/2005 to 2/2006
Senior Pharmacy Associate
. Responsible for enrolling customers in mail order services
. Directed callers in the process of getting specialty medications
filled; enrolled customers in our mail order services.
. Conducted benefit investigations to determine the amount the customer
would be responsible for paying.
. Assisted all callers to the appropriate pharmacy where their
medications were to be shipped from.
Hewitt Associates- Lincolnshire, Illinois 60069
4/2004 to 1/2005
Senior Customer Service Associate
. Responsible for over 100 inbound calls
. Received calls in reference to health insurance plans, for U.P.S
employees.
. Assisted U.P.S employees with questions on how to add family members
to their insurance, during AE.
. Directed callers to the proper insurance company if they had any
issues with changing plans.
Education
2006 to 2008, Columbia College of Missouri, Gurnee, IL
BS in Criminal Justice Administration (Juvenile Justice)
2011 to Present, Devry University
BS in Criminal Justice Administration (Juvenile Justice)
References
Katy Lee- Abbott Labs
100 Abbott Park Road.
Abbott Park, Illinois 60064-3500.
Work- 800-***-****
Sharron Barrett- Abbott Labs
100 Abbott Park Road.
Abbott Park, Illinois 60064-3500
Work- 800-***-****
Cell-847-***-****
Erica Olyanian- Allstate
544 Lakeview Parkway
Vernon Hills, Illinois 60061
Cell-224-***-****
Rafael McDoughal-US Navy Pier 525
2600 A Paul Jones
Great Lakes, Illinois 60088
Work-815-***-****
Tomecca S. Brown
5157 Young Knoll, Stone Mountain GA 30088 ************@*****.*** 404-664-
0333
To whom it may concern:
This is in reply to your request for a salary requirement letter.
My salary requirement is in the mid-to-high $30,000 range. It is negotiable
depending on the requirements of the job and employee benefits offered by
your company. Thanks for your interest. I'm looking forward to interviewing
with you. If you need more information, please don't hesitate to again
contact me.
Sincerely,
Tomecca S Brown
5157 Young Knoll
Stone Mountain GA 30088
Contact this candidate