Manager Customer Service

C har lotte G. J ung

**A NORMA NDY V I L LAGE, N A N U ET, N EW YORK

***** ****: 845-***-**** • E-Mail:

**********@***.***

Credit / Collections / Accounts Receivables Manager w ith extensive corporate experience in collections, credit

and accounts receivables in manufacturing, steel commodity, educational and high-tech industries. An

organized, results oriented producer adept at analyzing and evaluating credit data, managing and

t raining staff negotiating collections and administering accounts receivables. An effective manager with

demonstrated abilities to implement procedures to improve cash flow, reduce Days Sales Outstanding

(DSO). enhance credit and collections, resolve deductions and focus on prompt results, seeks a position

t hat best capitalizes on my skills and experience while providing further career growth.

EXPER IENCE: KAPLAN I NC., New York, NY 09/09 to 5/31/2013

C redit & Collections /Accounts Receivable Analyst

• Analyze and assess customers for credit and collections r isk; manage all billing

f unctions.

• Handle compromised settlements and outstanding funds due from State, City and

Government agencies.

• Collect overdue accounts and establish good working relationships with customers.

• Ini tiate heavy telephone contact with customers, the sales force and the Customer

Service Department t o improve cash collections while reducing DSO and

deductions, and resolving any disputes.

• In teract with customers to investigate causes for deductions and effect resolution for

t he deduction.

• Collaborate with the Customer Service Department to ensure billing accuracy.

• Generate biweekly reports for management review on discrepancy resolution and

amounts collected.

SUPRESTA, LLC., A rdsley, NY 02/05 to 05/09

Corporate Credit / Collections & Accounts Receivables Manager

• Supervised all credit and accounts receivables accounting functions at corporate headquarters in the

USA for this $300M manufacturer of f lame retardants and other industrial chemicals.

• Transacted credit and collections procedures for more than 1500 accounts globally.

• Seamlessly migrated the Credit and Collections functions from the former parent

(Akzo Nobel) and established a stand-alone functionality; reduced DSO to 60 days (or

less) with a 99%+ current receivables ratio.

• Implemented SAP reporting for Cash Forecasting, DSO, Receivables Aging,

Deductions, etc.

• As R isk Manager, m anaged the Credit Insurance Program to minimize financial r isk

i nternationally.

• Participated in negotiating renewal of global insurance coverage with a 10%

decrease in premium costs.

• Established a presence with Dun & Bradstreet; set up lockbox operations and designed a cash

forecasting p rocess which significantly improved management's ability to operate the business.

• Analyzed reserve for bad debt; interfaced with KPMG on year-end audits.

RESULTS: n Selected by management to establish accounting and collections procedures for a subsidiary in

Amsterdam, Holland.

MACSTEEL I N TERNAT IONAL U SA C ORPORAT ION, W hite Plains, NY

1999 to 12/04

C redit / Collections /Accounts Receivable Manager

• Managed Credit and Collections processes for three company divisions domestically

and internationally.

• Analyzed financial statements and external credit data (D&B) to determine credit

l ines for new accounts.

• Directed the Accounts Receivables Department including billing, credit, collections

and cash receipts.

• Prepared monthly cash forecasts and month-end reports of aged A/R, credit

adjustments and bad debt.

• In teracted with Sales, Insurance and Customer Service Departments to resolve

customer deductions.

• Placed delinquent accounts with attorneys and collection agencies.

• In terfaced with the company's insurance carrier and attorney on legal issues.

OK I N TERNAT IONAL, I NC., Yonkers, NY 1990 to 1999

C redit Manager /Accounts Receivable M anager

• Recruited to improve credit / collections for this $200MM international electronic

devices manufacturer.

• Managed a staff of six in the Yonkers headquarters and three in overseas offices.

• Prepared monthly sales / cash receipt reports, account analyses, journal entries, credit

adjustments and f inancial forecast reports for short and long range strategic planning.

• Coordinated the year-end audit by a "Big-Six" audit fi rm.

• In terfaced with key domestic and international management and customers on non-

payment of invoices.

• Established account credit lines; prepared Letters of Credit and Site Drafts for

i nternational business.

EDUCAT ION: York College,

Queens, NY BA Business

Administration

TRA IN I NG: New York I nstitute of Credit,

New York, NY C redit & Collections

Certificate

Atradius Insurance Company,

New York, NY R isk Management

Seminar

AFF I L IAT IONS: N ATIONAL CHEM ICAL CREDIT ASSOCIATION. Member

SKILLS: M S Word; Excel: Outlook: SAP: Oracle Lotus Notes; Windows; Internet

Contact this candidate