Customer Service Medical Assistant

CANDACE D. BUSH

**** ****** **. *******, ********* 38119 ● 901-***-**** ● ***********@*****.***

MEDICAL RECEPTIONIST

EDUCATION & TRAINING

REMINGTON COLLEGE Memphis, TN

Medical Assistant August 2013

KEY SKILLS

Client/Patient Communication Medical Terminology

Vital Signs and Tools Venipuncture

Computer Skills (Typing, Internet, Microsoft Word, PowerPoint, Excel)

PROFESSIONAL EXPERIENCE

HOME HEALTH AIDE October 2011 - July 2012

THOMAS BUSINESS ENTERPRISES AND NURSING SERVICES St. Louis, MO

Maintain records of patient care, condition, progress, or problems to report and discuss

observations with supervisor or case manager.

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles

and with dressing and grooming.

Plan, purchase, prepare, or serve meals to patients or other family members, according to

prescribed diets.

Perform a variety of duties as requested by client, such as obtaining household supplies or

running errands.

Administer prescribed oral medications, under the written direction of physician or as

directed by home care nurse or aide, and ensure patients take their medicine.

CUSTOMER SERVICE ASSOCIATE March 2011 - October 2011

HOME DELIVERY INCONTINENCE SUPPLIES (HDIS) St. Louis, MO

Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

Determine charges for services requested, collect deposits or payments, or arrange for

billing.

Solicit sales of new or additional services or products.

Recommend improvements in products, packaging, shipping, service, or billing methods

and procedures to prevent future problems.

Confer with customers by telephone or in person to provide information about products

or services, take or enter orders, cancel accounts, or obtain details of complaints.

HOUSEKEEPER SUPERVISOR January 2010 - February 2011

MAIDPRO Ballwin, MO

Inspect work performed to ensure that it meets specifications and established standards.

Investigate complaints about service and equipment, and take corrective action.

Instruct staff in work policies and procedures, and the use and maintenance of equipment.

Confer with staff to resolve performance and personnel problems, and to discuss

company policies.

Recommend changes that could improve service and increase operational efficiency.

HOUSEKEEPER May 2007 - January 2010

SELF-EMPLOYED St. Louis, MO

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways,

locker rooms, and other work areas so that health standards are met.

Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and

shampooers.

Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

Wash dishes and clean kitchens, cooking utensils, and silverware.

Run errands, such as taking laundry to the cleaners and buying groceries.

RECEPTIONIST May 2004 - July 2006

ACURA OF MEMPHIS Memphis, TN

Operate telephone switchboard to answer, screen, or forward calls, providing information,

taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or

escort them to specific destinations.

File and maintain records.

Provide information about establishment, such as location of departments or offices,

employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

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