Customer Service Accounts Payable
Resume:
Southgate, MI *****
Cheryl Kelley
Work experience 3/2011 - Current Working Solutions Plano, TX
Call Center/Customer Support
* Provide an outstanding level of customer service in fast
paced remote call
center performing inbound and outbound calling.
* Handled various customer inquiries from a diverse
customer base including
business and residential customers via telephone and
email.
* Honored for multiple "perfect calls" including call
center wide email
Recognition and gift card awards.
* Handle customer questions accurately and diffuse
customer objections.
7/2010 - Current Demand Media Santa
Monica, CA
Category Edit/Duplicate Check/Keyword QA
* Ensure that the most accurate keyword or phrase is
selected for each title that has been accepted for
use by Demand Media Studios.
* Decide if a title is a duplicate of another title.
* Assign the best category and subcategory from our
taxonomy for the title presented
10/2008 - 6/2011 Parameds Flushing, NY
Case Processor/Medical Records Retriever/Supervisor
subbing
* Outbound calling to medical facilities requesting
medical records on behalf of insurance companies for
clients looking for health, life, disability, and claims.
* Responsible for ensuring release form is HIPAA
compliant, faxing, mailing,
issuing payment, and getting records in a timely manner.
* Work every Friday, holidays, and whenever needed as a
supervisor on the
difficult / challenging cases.
07/2007 - 12/2009 ChaCha.com Carmel, IN
Expeditor
* Responsible for handling high volume of customer queries
submitted via text message by ensuring they are
properly categorized, proper grammar, spelling, and
punctuation.
* Making sure the customer has a great experience by
providing friendly, factual,
and accurate answers to customers questions.
10/2007 - 10/2008 Arise Miramar, FL
Call Center/Customer Support
* Handling high influx of inbound calls within a dynamic
call center environment.
* Utilization of multiple call center support applications
to efficiently
assist customers.
* Exercise strong interpersonal communication skills with
customers and
department personnel.
* Respond to customer inquiries and request and resolve
issues efficiently and
professionally.
12/1998 - 07/2001 Arrow Uniform Rental Taylor,
MI
Collection Specialist
* Performed accounts receivable collections for multiple
location customer
accounts.
* Managed purchase order tracking and budgets.
* Prepared tailored spread sheets for customers.
* Mailed monthly statements.
* Weekly account status reporting to Supervisor.
05/1994 - 12/1998 DST Industries, Inc.
Romulus, MI
Accounts Receivable
* Generated purchase order budgets for multiple Ford Motor
Company
Departments.
* Prepared weekly collection status of all accounts
receivable for Management.
* Weekly meetings with Controller on problem solving
delinquent accounts.
08/1988 - 05/1994 Belle Tire Distributors, Inc.
Allen Park, MI
Accounts Payable Supervisor
* Managed accounts payable team with delegation of invoice
data entry.
* Performed accounts payable function including vendor
checks, employee
expense checks, and company notes.
* Ensured compliance with accounting deadlines.
Education Arise University - Certificate October 2007
Online self-study and live courses in computer programs,
customer service, and sales.
Contact this candidate