Customer Service Manager
Resume:
Oleta Hardesty
INOLA, OK *****
BANK OF OKLAHOMA
**/**/**** – 10/24/2013
Assistant Branch Manager
Assumed management responsibility in the absence of the Branch Manager
Provides leadership for the in-branch consumer sales activities
Staffing, scheduling, over time
Open new deposit accounts
Complete consumer loan applications
Customer Service
Works the aisles, PA announcements
Makes out bound calls to prospect for new business
Employee training, cross training
Promote regular employee feedback
Comply with internal control/audit
Security policies and procedures
Responsible for day to day operational functions of the branch
Reconcilements, audits and cost controls
Staff Development
Vault Teller
Western Federal Credit Union
11/2001-03/2011
Branch Supervisor/Manager
Staffing
Customer Service
Compliance
Balancing the branch
Ordering cash
Security
Monthly Branch Audits
Daily teller transactions
Input Loan Applications
Funding Loan Proceeds
Training
To achieve a Satisfactory Audit from internal Audit
Ensure the branch receives a 95% or above in member satisfaction
Assisted in taking Mortgage Loan Applications
Balance ATM
Process CTR’s
Ensure the branch balanced at the end of the day
Researched any out of balance issues
Ensure tellers balanced at the end of the day
Bank of America
07/95-11/01
Teller Supervisor
Staffing
Processed business deposits
Security
Ordering and shipping cash
Training (new tellers)
Compliance training
Customer service
Process CTR’s
Input Wire Transfers
Daily teller transactions
Balance ATM
Ensuring the branch and tellers balanced each day
Researched any out of balance issues
Barry County Sheriff Office
02/93 – 07/95
Secretary/Female Jailer
Processing Inmates
Inputting information into computer
Processing paper work for court
Input warrant information
Stand in dispatcher
Assist Officers
Filed
Take police reports
Answer phones
Take messages.
Preform Line Products
08/88 – 01/93
Production worker
Assembled products
Packaged for shipping
Inspected finished products
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