Customer Service Medical

Robyn Jones Sullivan

**** ******* ***** ******, ********, GA 30058 * 678-***-**** * ***********@*****.***

Experience Highlights

• Certified Worker’s Compensation Professional

• Medical billing and compensation specialist

• Experienced customer service and patient access specialist

Relevant Experiences

Workers Compensation Coordinator

Southern Orthopedic Specialists/Ortho Atlanta, GA 2006 – 2013

Managed, reviewed and processed worker’s compensation claims. Provided customer support to claimants and acted as liaison to

resolve issues with worker’s compensation management and processing of claims. Collaborated with physicians, medical managers

and case management regarding appropriate treatment plans.

Quality Assurance Billing Specialist/Patient Access Specialist

Gwinnett Medical Center, Lawrenceville, GA 2000 – 2005

Processed payments on patient accounts. Scheduled appointments and verified patient’s insurance. Managed large call volumes.

Offered quality customer service to patients obtaining services. Worked to resolve issues with patient accounts.

Coordinator Specialist

Atlanta Outpatient Specialty Services, Atlanta, Georgia 1999 – 2000

Maintained patient confidentiality and HIPAA rules when documenting patient accounts. Posted payments from payers.

Medical Claims Reviewer

Cigna/Intracorp/Accumed, Norcross, GA 1999

Maintained and distributed daily batch reports. Performed medical coding, in accordance to Fee Schedule and UCR guidelines.

Reviewed and processed medical claims.

Patient Customer Service Clerk

Premier Medical, Roswell, Georgia 1997 – 1999

Education, Certifications and Licensure

Bachelor of Science, National Louis University, Atlanta, GA, 2006

RMI Certification, Certified Worker’s Compensation Professional, Atlanta, GA 2008 2014

License, GA Adjuster

Contact this candidate