Manager Customer Service

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William R.M. Watson, Jr.

Objective

Acknowledged for a leadership style that combines technical understanding of food service systems with a

hands-on approach to customer service and motivating, training and developing personnel. Over twenty five (25)

years of food service management experience.

Experience

March 08 to Present

Tanner Health System Villa Rica, GA

Food Service Manager – Employ an efficient, high energy and professional approach

to hospital operations management in order to:

Achieve extensive profit/loss experience in standardization of portions and implementation of labor

cost controls, documents end-of-month, daily and weekly transactions; prepares bi-weekly payroll.

Promote patient and guest satisfaction for steady repeated business.

Managed 40 shift associates including, hospitality assistants, chefs, supervisors and an assistant

manager in three (3) hospital locations (Tanner Villa Rica, Willowbrooke Behavior Health and Higgins

General Bremen). Selected to train all new employees via ten day formal training program.

August 97 to March 08

ARAMARK Corporation @ Lockheed Martin Marietta, GA/Villa

AFB & Tanner Health System Rica, GA

Food Service Manager

Managed and organized food service operation with an average subsidy of $1100.00 monthly. Have met

profit and loss objected at other ARA accounts in a ten (10) year span, maintained high sanitation

standards and worked morale. Understand business trends with an ability to increase sales.

Maintained an atmosphere of teamwork in the operation by contributing and communicating with

managers and employees. Taught genuine hospitality in service and an awareness of problem solving

situations.

Assisted in a floating capacity in different accounts to ensure 100% customer satisfaction and company

standards were met.

September 93/ July 97

Marriott Management Services Carrollton, GA

Food Production Manager/Assistant Food Service Director

Responsible for overall food production control which consisted of managing production charts, food

ordering and weekly inventories. Also managed food cost control at a range of 35% to 42%. Worked

closely with the food service dietician in maintaining proper diets for patients.

Managed food vending which consisted of stocking machines, pulled change and input cards in CACS.

Safety coordinator for the unit and created safety teams composed of supervisors and employees.

Involved all store personnel to create a safe work place. Also, worked closely with the Food Service

Director in establishing goals and objectives, developing action plans and tasks, monitoring progress

toward meeting objectives and adjusted plans and actions as necessary.

October 84 to July 93

Cracker Barrel Old Country Store Douglasville, GA

G eneral Manager

Implemented total P&L responsibility, through continuing imaginative and effective management of

four Associate Managers, one Gift Shop Manager and 60 employees, increase sales volume to2.5

million.

Developed empowerment programs for store employees that eliminated morale problems and enabled

cross training and quality assurance goals of 100% customer satisfaction to be achieved.

WORKED AT OPRYLAND USA from June 78 to July 84 as a Food Service Supervisor, in

Nashville TN.

Maintained schedules for 70 employees including cart leaders, an intern and two assistant supervisors.

Met and exceeded all corporate goals for profit, employee training, cleanliness and customer

satisfaction. Was promoted from Intern to Assistant Supervisor to Park Food Service Supervisor in a

two year period.

Education

May 1984

Tennessee State University Nashville, TN

BBA Business Administration

References

References are available on request.

Contact this candidate