Customer Service Manager

214-***-**** **********@*****.***

LaDawn Tail

Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.

Summary of qualifications

* Exceptional customer service and people skills

* Very quick learner, outgoing, kind, reliable, creative, and hardworking individual.

* Outstanding multitasking and up selling skills

* Computer literate. Cash register operations.

* 10+ years customer service and retail experience with 3 years management experience.

Work history

Assistant Manager Novemeber 2011- November 2013

Acting Store Manager June 2013 - September 2013

Cato Fashions -Rowlett, TX

* Determined customer needs by asking relevant questions and listening actively to the responses. Went the extra mile and contacted other store locations to determine merchandise availability when my location did not have what the customer was looking for.

* Offered the Cato charge card and Cato email to customers.

* Performed opening and closing procedures. Counted cash drawers, determined change orders and made bank deposits.

* Assigned employees to specific duties to best meet the needs of the store.

* Reordered inventory following the monthly supply order schedule.

* Increased profits through effective sales training and troubleshooting profit loss areas.

* Generated repeat business through exceptional customer service, and inviting customers back for weekly shipments of new merchandise, markdowns and offering our 30 day layaway.

* Maintained weekly payroll as well as daily records related to sales.

* Helped customers and co-workers with questions, problems and complaints in person and via telephone. Handled all customer and employee relations issues in a gracious manner and in accordance with company policies.

* Used time efficiently when not serving customers, including folding clothes, refreshing displays and cleaning store. Organized racks, shelves, displays and merchandise by size, style and color according to company standards and planogram to maintain visual appeal of the store.

* Operated a cash register for cash, check and credit card transactions with 100% accuracy. Also handled customer sales, exchange, return, and layaway transactions, and house charge payments.

* Quickly checked in, processed, and tagged security sensors on new merchandise that the store received weekly. Stocked and replenished merchandise according to store merchandising layouts.

* Conducted weekly markdown of merchandise according to markdown schedule and company policy.

* Assisted with inventory held every 6 months.

* I am always actively pursing personal learning and development opportunities.

My store manager unexpectedly had to take emergency medical leave and my district and regional manager asked me to be acting store manager in my store manager's absence. They were confident that even without store manager training that I could manage, run and lead a $500,000 volume Cato Fashions store and this location's employees. During my role as store manger, this location achieved 2 perfect scores of 100 on DM and LP audits. When promoted to acting store manager I also performed the following tasks in addition to my regular duties as manager:

* Made weekly schedule with allotted payroll hours. Making sure to schedule according to company guidelines and ensuring appropriate coverage especially during peak hours.

* Interviewed job candidates, hired, trained and evaluated personnel . Also served as a peer coach for all sales associates and assistant managers.

Sales Associate and Lead Cashier

Bath and Bodyworks- Paris, Tx October 2009- September 2011

* Processed shipment., stocked and replenished merchandise according to store merchandising layouts.

* Alerted customers to upcoming sales events and promotions.

* Demonstrated products to customers.

* Always sought knowledge of our products through company tools, books and also through our website when away from store.

* Consistently was top sales associate for add ons.

* Assisted with bi weekly floorsets and annual inventory.

Cashier and Customer Service Manager

Walmart Supercenter- Paris, Tx August 2004- July 2008

While working at the Paris Walmart Supercenter I was trained successfully as a cashier, service desk, layaway, electronics, jewelry, phone operator associate and customer service manager.

As a Customer Service Manager, I maintained a cash drawer of $1500, made change orders, did price checks, gave lunches and breaks according to that days flowchart and oversaw up to 20 or more cashiers at a time throughout the store. Also I was responsible for resolving customer complaints, and addressing customer and associate concerns and needs.

Cashier

Food Basket- Clarksville, Tx October 2002- August 2004

REFERENCES

References available upon request

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