Customer Service High School

LESLIE MOORE

**** ***** **** **** • Douglasville, GA 30135 • ******.******@*****.*** • 770-***-****

A superior plumbing professional specializing in commercial & residential service & install work.

PLUMBING ● SUPERVISORY ● CUSTOMER SERVICE

SUMMARY OF QUALIFICATIONS

• Twenty three years of plumbing experience in new construction, service work, and

supervisor roles.

• Plumbing professional with knowledge of local ordinances and GA plumbing codes.

• Expert at installing, repairing and maintaining fixtures, plumbing/heating systems,

general maintenance and plumbing equipment to meet and align with the company’s goals.

• Comfortable in diverse workplaces and addressing any customer related matters both

internal and external.

• A savvy plumber with a strong background in general maintenance and repair, analytical

and problem solving; as well as, customer satisfaction.

• Proficient in supervising and training helpers to provide outstanding service and job

completion.

CAREER ACHIEVEMENTS

PLUMBING

• Evaluated and monitored plumbing systems for 48 farm fresh stores.

• Performed scheduled maintenance service on plumbing systems and fixtures.

• Independently created service tickets for each store, by properly evaluating the plumbing problem and

planning service needs to complete the job task.

• Test pipe systems and fixtures for leaks.

• Installed heating and plumbing systems (toilets, tubs, gas & electric water heaters, waterlines etc.) in

homes on a daily basis.

• Daily duties are not limited to but may include install, repair and maintaining of sinks, urinals and

toilets, water heaters & conditioners, plumbing fixtures, appliances and trim, as well as underground

storm sanitary & water piping.

• Responsible for materials, tools, and company vehicle to perform daily job duties.

SUPERVISORY

• Ensured all plumbing jobs were adequately completed and passed on time to meet company

deadlines.

• Responsible for overseeing new construction plumbing installs and testing to meet & pass city

inspection codes.

• Managed start-up and implementation of internal plumbing needs to reduce the expenses

surrounding outside contractor use.

• Prepared budget and purchase orders for supplies and materials needed .

• Worked in conjunction with other trades and departments to review building plans and

specification to determine a layout for plumbing needs.

CUSTOMER SERVICE

• Effectively communicated and worked closely with store directors to track & report plumbing

requirements, to ensure a safe environment for employees and customers .

• Collect customer payments via cash, check, or charge and responsible for turning in invoices for

company bookkeeping and processing.

• Built a collaborative team-centered workplace, improving productivity, morale and

accountability.

• Diagnose and read water meters to provide customers with billing explanations and service needs.

PROFESSIONAL EXPERIENCE

PLUMBING –SERVICE PLUMBER March 2013 to Present

RELIABLE PLUMBING & HEATING Woodstock, GA

WATER SERVICE- WATER METER TECH December 2012 to March 2013

COBB COUNTY GOVERNMENT Marietta, GA

PLUMBING- SERVICE PLUMBER March 2012 to August 2012

HIS & HERS PLUMBING Marietta, GA

PLUMBING- LEAD PLUMBER September 2007 to November 2011

SUPERVALUE (FARM FRESH) GROCERY Virginia Beach, VA

EDUCATION AND TRAINING

ASSOCIATES OF ARTS- BUSINESS MANAGEMENT 2010- current

TIDEWATER COMMUNITY COLLEGE Norfolk, VA

HIGH SCHOOL DIPLOMA 1989

NORVIEW HIGH SCHOOL Norfolk, VA

TECH SCHOOL PLUMBER (JOURNEYMAN) 1989

NORFOLK VO-TECH Norfolk, VA

PROFESSIONAL ASSOCIATIONS AND SKILLS

• Georgia Plumbing Licensure: in track

• Microsoft Word, Excel, PowerPoint, Outlook

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