Sales Customer Service

Janine Lopez

Washington, DC 703-***-**** *****.*******@*****.***

PHARMACEUTICAL SALES PROFESSIONAL

~ U nique blend of f inely honed c linical & business acumen ~

Dynamic, top-performing Pharmaceutical Sales professional with 7 years’ combined experience across

specialty pharmaceuticals & supplement sales seeking challenging new sales role. Dedicated to maximizing

revenue and market share by targeting specific prescribers and identifying and leveraging new business

opportunities. Experienced in promoting new and existing products to Internists, Primary Care Physicians,

Neurologists, Pulmonologists, Gastroenterologists, ENTs, Allergists, and Psychiatrists. Skilled public speaker;

well-versed in delivering formal lectures on disease states, pharmacology, and therapeutics. B.S. in

Kinesiology Sciences; expecting 2nd Bachelor degree in Pharmacy Sciences, January 2014. Relevant core

competencies include:

Pharmaceutical Sales Sales Performance Analysis Customer & Client Service

Territory Sales Growth Strategic Marketing Client Relationship Building

Market Share Growth Competitive Analysis Networking/Community Relations

New Product Launches Pharmacology Expertise Brand Awareness Development

Product Education Medical Terminology Public Speaking & Lecturing

Industry Presentations Pharma Drug Code Market & Product Research

Proficient in: MS Word, Excel, PowerPoint, Access, Outlook

PROFESSIONAL EXPERIENCE

PERNIX THERAPEUTICS, Washington, DC September 2011–November 2013

Specialty pharmaceutical company specializing in branded pediatric and gastroenterology products; Pernix

acquired Hawthorn Pharmaceuticals in 2011.

Specialty Pharmaceutical Sales Representative

Promote, market, and sell branded pharmaceuticals to Internists, Gastroenterologists, Neurologists,

Pulmonologists, Pain Specialists and Psychiatrists across DC, Maryland, and Virginia territory. Call on minimum

of 10 medical professionals and 3 pharmacies daily. Drive efforts to develop and execute effective sales and

marketing strategies. Utilize expert product knowledge to build relationships, position products favorably

against competition, and increase sales. Network with key decision-making professionals to increase product

awareness. Leverage sales targeting tools and analyze sales reports to prioritize opportunities to grow pioneer

territory. Report directly to Regional Sales Director.

Key Contributions:

Achieved and maintained ranking of Top 10% companywide; maintained current ranking between #2 to

#12 out of 100+ reps for 12 consecutive months. Earned ‘Summit Award’ for 2012.

Drove new product launches of Zutripro and Rezira to Internists and Pulmonologists, Omeclamox to

Gastroenterologists, Reprexain to Pain Specialists, and Silenor to Internists, Neurologists and

Psychiatrists.

Gained significant market share in Washington, DC territory by targeting specific prescribers to develop

business opportunities and drive sales growth for Zutripro, Rezira, Omeclamox, Reprexain, and Silenor.

Tapped by National Sales Director to serve as Pernix Therapeutics Representative at industry events:

National Healthcare Providers Association in May 2013 and National Sleep Convention in July 2013.

Increased Zutripro 169%, Rezira 104% since 2011 launch, Omeclamox 110% since 2013 launch.

Spearheaded re-launch of Silenor and promoted it to Psychiatrists, Neurologists, Pain Specialists, and

Internists; boosted sales from 12 scripts/month to 115 scripts/month within 4 months.

Recognized as “Dollar Sales Leader” for Q3 FY2012, Q1 FY2013, Q2 FY2013.

Sales Milestone Awards, 2012, 2013.

Earned Pioneer's Club Award 2012.

J ANINE LOPEZ P AGE TWO

ENFISSION ZIPFIZZ, Arlington, VA 2006–2011

Specializes in Energy, Sport, Vitamin drink products providing a healthy lifestyle.

Regional Sales Representative

Promoted and solicited sales of vitamin products across DC, MD, and VA to direct customers and General

Managers of retail wholesalers and vitamin retail stores. Attended food & beverage and sports conventions to

generate new sales. Maintained expert product knowledge and kept abreast of industry sales trends. Delivered

exemplary customer service, prospected and cold-called, and led efforts to expand customer base within

territory. Generated frequent sales reports for Regional Sales Manager.

Key Contributions:

Hired as full-time Sales Representative in 2010 after serving in part-time sales position in 2006-2010.

Ranked #1 in Regional Sales out of 60+ nationwide.

Exceeded daily sales quota by average of 110% throughout tenure in this role.

WALGREENS PHARMACY, Waldorf, MD 2006–2009

CVS PHARMACY, Fort Washington, MD January-September 2006

The #1 and #2 largest retail pharmacy chains in the United States.

Lead Pharmacy Intern

Educated patients on prescription and OTC medications, their side effects, drug interactions, and

administration protocol. Collaborated with healthcare professionals; phoned physicians, pharmacies, and

hospitals to refill and verify prescriptions. Conducted drug research, and advised patients on alternative drug

therapies based on therapeutic guidelines and managed care formularies.

Key Contributions:

Resolved 3rd-party managed care issues, responded to patient inquiries, and ensured delivery of

exemplary customer service.

Honored with “Mystery Shopper Award for Excellent Customer Service” at Walgreens Pharmacy in 2008.

Played vital role in enhancing patient/customer retention and increasing daily prescription counts from

190-240 within 6 months of hire at Walgreens Pharmacy.

Facilitated presentations on Diabetes, Hypercholesterolemia and Hypertension Management while

representing Walgreens at Community Health Fairs.

Early Career Note: Also served on contract as EMR Sales Representative for A&T Systems, 2010-2011;

presented new eClinical software to IT decision-makers and Office Managers at Physicians’ offices.

Exceeded sales quota by 25%.

EDUCATION & LICENSURE

Bachelor of Science in Pharmacy Sciences, Expected: January 2014

Northeastern University, School of Pharmacy & Health Sciences, Boston, MA

Bachelor of Science in Kinesiology Sciences, 2003

University of Maryland, College Park, MD

Licensed Pharmaceutical Detailer in Washington, DC

Graduate-level coursework: Management, Pharmacotherapy, Pharmacology, Health Care Systems, Biostatistics

*Formally presented to physicians and clinicians throughout academic career on such topics as: Diabetes,

Cardiovascular Diseases, Hyperlipidemia, Osteoporosis, and HPV Vaccine

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