Customer Service Representative
Resume:
Santana May
Contact Information: *************@*****.***, **************@*****.***,
Active Secret Security Clearance and Passport
WORK EXPERIENCE
Logistics- ITT Exelis
November 2011 to January 2012
Kuwait, Camp Arifjan
Provides a full range of supply support functions to requisition items. Performs extensive searches of vendor
catalogs or other data sources to locate appropriate sources of supply. Checks receipt status in
MAT for credit card purchases and/or contacts the customer or central receiving to verify receipt
acceptance of supplies and services. Serve as the point of contact for MILSTRIP requisitions. Provides
documentation to these divisions as necessary to ensure adequate and legal documentation. Handles
confidential matters (personnel actions, management reports, etc.) in accordance with KBOS-3 policies.
Implements and maintains a safe workplace program, ensuring safety is the highest priority.
Communicates professionally, both orally and in writing. Interacts professionally with the NSF OPP
(OPP), military, and other agency officials. Performs other duties as required
Monitor- URS Berger
October 2011 to November 2011
Qatar, AL Udeid
Escort LN/TCN personnel through assigned ECP(s) at the start and end of each workday through technical
standard monitoring and escort practices of each type/classification of work site. Brief LN/TCN
personnel on installation rules prior to entering AUAB. Ensure that LN/TCN personnel wear proper
badge(s) in addition to compliance to ALL requirements for personnel accessing Restricted Areas,
including the flight line and Restricted Areas, which are adjacent to the flight line. This includes U.S.
military and civilian personnel. Coordinate with U.S. military personnel regarding LN/TCN daily work
assignments. Monitor the daily work activities of LN/TCN personnel performing work on AUAB. Ensure
that LN/TCN personnel do not possess contraband while working on AUAB. Maintain sight of all LN/TCN
personnel and vehicles when performing escort duties. Provide for the safety and welfare of self and
monitored LN/TCN personnel in case of accidents or emergencies. Maintain an alert state of readiness for
Civil Engineering functions at AUAB.
Logistics Clerk-WWLR
May 2011 to October 2011
Afghanistan, Kandahar
Sorting, Moving, Organizing, Loading and Shipping mail before it ends up with the actual mail-person
who delivers it. Operate sorting machinery and other machinery to sort mail and load packages into trucks .Lift
packages up to 70 lbs and also work front counter of a post office as a clerk. Help affix
postage, weigh packages and route mail for soldiers deployed and their families.
IT Support Help Desk- Information Innovators Inc
June 2010 to January 2011
Montgomery, AL
Configure, install, and update hardware and software for all workstations by providing end-users, Client
Support Admin (CSA) and Network Computer Center (NCC). Phone support with Active Directory,
Resource, and Administration (DRA) Create, modify, move and assign Microsoft Outlook mailboxes and
distribution list. Provide hardware and software application upgrades and enhancements to end-user
workstations and laptops, by configuring user profiles and permissions. Installion and configuring
third-party tools including antivirus software (NAV), backup systems management software, provided
user orientation on desktop hardware and software, analytical/technical troubleshooting skills in hardware and
software. Sharepoint, Microsoft Office/Windows XP/Vista Pro operating systems, adding software
patches and vendor supplied service packs coaches and provide standard operating procedures (SOP) and
additional technical assistance.
Experience in troubleshooting hardware, software and network connectivity
Issues by remotely diagnostics and troubleshooting client workstations
Install/troubleshoot VPN Service/problems. Diagnose, identify, isolate and analyze problems utilizing
historical database records, utilizing network topologies, maintaining passwords, data integrity and file
system security for the environments. Track assets, such as desktop PCs, laptops and peripheral
equipment, including replacement, repair and disposal.
Guest Service Representative-GSR-NAF
October 2009 to July 2010
Bolling Inn Military Lodging, DC
Greet, check-in and out guests, ran night audit, handled maintenance reports,
managed registers, filing information and sundries. Made non-availability letters
for military members on orders, permanent change of station, or temporary duty. Made reservations through
email or answered and directed phone calls appropriately by working with military personnel and other military
lodging to ensure customer service is up to part.
Contractor-Program Assistant-NAF
May 2007 to September 2007
Fort Jackson, SC
Managed, developed, and coordinated a highly skilled educational curriculum
for children aging from ages three through six, ensuring that their
surrounding met all government regulated guidance, and stimulated their
educational development at a level which surpassed standard expectations.
Served as an educational instructor and mentor, allowing students to
develop their social and educational skills, while ensuring key
developmental milestones were being met. Planed, coordinated, and conducted various high level
activities, serving as a liaison between government management, venders and parents. Managed
resources (time, finance, and personnel), ensuring all resources were utilized to its fullest extent, and ensuring
the successful operations of the Child Development Center through proper scheduling,
coordination and communication. Developed statistical data through accurate auditing, reporting and
questionnaires, ensuring that all required data was captured and secured per government and state
regulations, while still ensuring the safety and privacy of the staff and customers.
Customer Service Representative
May 2005 to June 2006
Atlanta, GA
Served as a customer service representative for a full service catering
restaurant. Answered phones, took customers orders, and helped with setup
and the serving of customers. Opening and closing of restaurant, stocking
shelves, and helping chef with whatever extra help was needed.
EDUCATION
Trenholm Tech-Montgomery, AL
Troy University - Montgomery, AL
Fashion Designing
Trenholm Community College - Montgomery, AL
2005
ADDITIONAL INFORMATION
SKILLS:
. Microsoft Office: Windows Server, XP, Excel, Power Point, Access
. Office Management: Fax Machines, Copiers, Telephone Multi-System, Scanners
. Records Management (including financial and Privacy Act records
. Briefing/Meeting Coordinator
. Task Management/ Install/Troubleshoot VPN Service
. IT Specialist Training
Contact this candidate