Customer Service Human Resources

Rhea Barfield

Contract- Human Resources Generalist

Tigard, OR

************@*****.*** - 402-***-****

Experienced Administrative professional seeking an exciting position performing tasks requiring considerable

latitude for judgment, discretion and initiative in a fast paced and dynamic environment. Seeking the opportunity

for a self-starting position in which requires organization, strong communication and dependability to ensure

positive growth for a company.

WORK EXPERIENCE

Contract- Human Resources Generalist

Con-way Enterprise - July 2013 to September 2013

Assisted with company recruitment.

• Assisted with conducting new hire orientation.

• Resolved issued and reconciled billing which included high volumes of data collection.

• Maintained office calendars via Outlook system.

• Served as an employee resource for company information.

• Processed final pay distribution.

• Generated reports for HR budget and analyzed employee needs.

• Created, updated and maintained all job descriptions, personnel records, performance reviews and policies

and procedures.

• Created and distributed marketing materials manually and electronically company wide. This included

advertisements of current activities, company letters, memos and other correspondences in a professional

manner.

Operations Service Coordinator III

KForce, Inc - February 2013 to May 2013

Served as an Assistant to Sales, Marketing and Office Managers.

• Created, maintained and monitored Statements of Work and Purchase Orders for large healthcare

organizations

• Conducted full new hire orientations and on-boarding processes which included conducting background

checks, drug screenings, scheduling trainings, processing paperwork and processing benefits

• Administered weekly time and expense reports for clients and consultants and assisted with payroll data entry

• Generated quarterly budget reports, financial spreadsheets, organizational charts and company data reports

using Microsoft Office tools.

• Served as the initial contact of the company ensuring that all clients and potential candidates were

appropriately directed.

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency

• Improved communication processes between internal departments, clients, vendors and contractors

• Coordinated meetings with other department managers and served as a liaison between sales and healthcare

staff/clients

• Collaborated with internal departments and clients on special projects and events assisting with travel

coordination

• Increased office organization by developing more efficient filing system and customer database protocols.

Adminiter of Policy and Procedure

ODC/Douglas County Dept. of Corrections - July 2008 to January 2013

07/08-01/13

• Provided exceptional administrative support for a multi-level chain of command.

• Created and maintained personal and confidential files on up to 132 clients on a daily and weekly basis.

• Served as a main liaison between upper level management, scheduled staff and the public.

• Monitored day to day operations of multiple facility locations.

• Administered and enforced company policy and procedures.

• Created client to client relationships.

• Marketed possible career opportunities for new and existing clients

• Generated daily reports on facility operations.

• Reported directly to Executive Directors with updates on standard working policies and procedures.

• Updated company system files with new information.

• Maintained a high level of organization for each location working within the facility.

• Implemented more efficient and effective practices and procedures for facility to follow.

• Provided exceptional documentation of all facility inventories.

• Practiced sound and effective communication and excellent customer service with a largely diverse

population.

• Provided consultation to new and existing clients, ensuring that proper policies and procedures were followed

to ensure positive growth and development.

• Created positive networking and built positive rapport.

• Provided negotiation technique and closing skill.

• Created presentations and living plans to groups of clients (from 60-132 at a time)

IRA Consultant

TD Ameritrade - June 2007 to June 2008

Provided exceptional customer service to clients via email, phone and person to person

• Maintained, edited, opened, closed and processed high profile IRA accounts for 200 + clients

• Provided up to date records at all times

• Served as an assistant to the IRA Department information clients of their rights, different types of retirement

accounts, processes and procedures and current government laws and regulations

• Marketing potential products to clients seeking optional opportunities.

• Analyzed financial information obtained from clients to determine strategies for meeting clients' financial

objectives

• Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational

charts and company data reports using advanced Microsoft Excel functions.

• Maintained confidentiality of bank records and client information

EDUCATION

Bachelors of Science in Business Management

Bellevue University - Bellevue, NE

2013

ADDITIONAL INFORMATION

Skills

Professional Administrative Support Scheduling Organization Time Management Training Customer Service

Microsoft Office Suites Data Management Internal/External Marketing AP Recruiting Systems 60 WPM

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