Customer Service Manager

Samen Samantha Kashef

** *** ****** **** **** NE. Marietta, GA 30067

404-***-**** E-Mail: **************@*****.***

Profile

Motivated, team-based professional that will contribute to office efficiency, organization, and success.

Certified pharmacy technician with 8 years of diverse retail pharmacy experience while attending

college. Bilingual with articulate fluency in English and Farsi. Work well in stressful situations and in

fast-paced setting. Maintain excellent in patient care, research, organization, time-management, and

problem-assessment/ resolution skills.

Education

Kennesaw State University, Kennesaw, GA (Communications) 2008-2012

Kennesaw State University, Kennesaw, GA (Biology) 2013- Present

Experience

Kroger Pharmacy, Marietta 2005-2013

Certified Pharmacy Lead Technician

Accurately filled/typed thousands of customer prescriptions with zero discrepancies

Coordinated with insurance companies for efficient payments/ Resolve Third Party rejections and

manual claims

Kept prescriptions filled and in order, inspection ready at all times

Managed inventory appropriately by adjusting orders and placing orders. Maintained in stock inventory

and prepared returns and recalls

Dispensed and counted hundreds of prescriptions per day

Ensured a smooth workflow and prioritized prescription processing and patients needs

Communicated with patients and gathered information on background, medical history, and prescription

history; Kept patient profiles updated at all times

Provided patients with counseling regarding their prescriptions and other medications

La Belle Aveda Salon, Marietta 2006-2012

Co-Manager/ Receptionist

Provided front desk representation, and customer service for an Aveda Concept Salon. Answered phone

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calls and Scheduled appointments for all clients and their needs

Handled all payments accordingly

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Provide excellence in customer service while assisting in all areas of inventory, placing orders and

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display merchandising

Strong organizational skills, kept salon clean and worked efficiently to meet each clients and employees

•

needs

Honors and Activities

• Kennesaw University Dean’s List in 2009 and 2010

• Internship at Westminster Hospital in London- Summer of 2010

References: Available upon request.

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