Customer Service Manager

MAIRIM VILANO

***** *** ******* ******, ** *****

832-***-****/************@*****.***

PERSONAL STATEMENT:

I am a professional, loyal, energetic, dedicated, organized, interactive,

respectful, ethical individual who has an ambition to succeed. I am seeking

a full time job where I can give my best and be given the opportunity to

excel and grow within a successful company by contributing my dedication,

excellent customer service not to mention my ability to sale to anyone with

my charisma and thrive for success but most importantly my communication

skills and fluency in both English and Spanish.

WORK EXPERIENCE:

*Property Manager- (Jan 2013- November 2013)

PARTNERS MANAGEMENT INC 17417 Red Oak Houston, TX 77090

My time at Partners Management Inc. consisted of opening and closing our

office, making appointments and answering phone calls. I also managed rent

that was due and kept up with all late fees. When needed I filed and

prepared to represent the company at court for evictions. As properties

were vacated I prepared on HAR and Yardi. I managed all work orders,

prepared leases and filed for all the tenants. I managed storage facility

deposits using SiteLink, that the company owned as well as deposited all

cash and checks. I worked as a team with weekly meetings reporting our

chance for improvements and made power point slides and charts to ensure

increase in paid rent.

*Executive Asst -Manager (November 2008- December 2012)

MAXIMA REALTY, 501 W. Gulf Bank Houston TX 77037

As a key member of this company my responsibilities consisted of answering

phones, setting agents appointments, inventory on our office supplies, make

signs for rental/sales property, pick up signs from sold/rented homes,

managing rental housing, collect money and deposit in correct owners'

account, deal with tenants complaints and work orders, as well as evict

certain tenant. I managed agents, update licenses, filling of agents

commissions, assist the broker, talk with the title company and send any

paperwork or missing files as well as keep a good relationship with the

Lenders. I opened and closed office, made sure all bills were paid, made

commission checks for agents, thus I am skilled in Microsoft software, HAR,

HUD homes, Point, Zip form.

*Sales Rep-Asst. Manager (August 2007- Nov 2008)

CRICKET, 12033 Veterans Memorial Dr. Houston TX 77067

My duties as Manager of Cricket consisted of managing earnings a day &

deposit in bank, manage/order phones & accessories, provide the most

excellent customer service, meet sales criteria weekly, make schedules as

well as managing request form and days off, work in a team environment. I

achieved Sales person of the Month for 4 consecutive months. I am skilled

in QuickBooks, as well as any cell phone software and flashing codes. When

hiring for employees, I post in Green sheet or online and interviewed ideal

candidate based on phone interview, and based their pay on their experience

and how well they passed my sales test.

EDUCATION:

High School Diploma (2006- 2010)

Klein H.S., 16715 Stuebner Airline Road Spring, TX 77379

Medical Assistant (2011-2012)

Fortis Institute, 450 N. Sam Houston Parkway E. Suite 200 Houston, TX 77060

GOAL: Master's in Business Administration (2013-2016) Will be enrolling

for Fall 13' at Lonestar College.

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