Customer Service Engineer
Resume:
Michael C Kees
Lawrenceville, Ga. 30046
PHONE: 678-***-****
EMAIL: ********@*****.***
Pay Rate: $28.00 an hour
Willing to travel: Yes 100%
Willing to Relocate: Yes. Anywhere within the United States.
EDUCATION
Liberty University (online)
2009-2013
Major: (BA) Business Administration
Louisiana Technical College
2005-2008
Major: (AAS) Computer Networking Specialist (Microsoft Track)
Real estate License for the state of Georgia 2013 (Active)
PROFILE
Computer Skills and Literacy
PC setup and installation (10+ years)
Microsoft Word, Microsoft Excel, and Microsoft Outlook, (10+ years)
Windows XP to Windows 7 Migration (3+ years)
Outlook 2010 migrations
Powerpoint, Excel spreadsheets, PDF
Windows Server 2008
Network Printer installation, setup and troubleshooting
Site surveys (identify switches, horizontal cabling etc.)
EMPLOYMENT
MASTEC ENGINEERING
Employment dates: 2011-2013
Job Title: Installation Technician
Duties: billing, troubleshooting, customer service.
Travel Required: 100%
Reason for leaving: Contract expired
Location: Louisville, Ky
AT&T
Employment dates: 2010- 2011
Job Title: Call Center Service Representative
Duties: billing, troubleshooting, customer service.
Travel Required: 0%
Location: Lafayette, La
LUS Fiber (Lafayette utilities)
Employment dates: 2007-2010
Job Title: Communications installation and planning
Duties: planning/ installation /troubleshooting/ of triple play services over fiber optics to coaxial
at the home.
Travel Required: 100%
Reason for leaving: Contract expired
Location: Lafayette, La
NUCOM (Comcast contractor)
Employment dates: 2006-2007
Job Title: High Speed Internet Troubleshooting Tech
Duties: troubleshoot residential high speed internet problems over the phone
Travel Required: 0%
Reason for leaving: Contract expired
Location: Lafayette, La
Cox Communications
Employment dates: 2003-2006
Job Title: Communications install technician
Duties: Providing high quality customer service/ troubleshooting level III installations/ and
installation of triple play services (HSI/TELECOMMUNICATIONS/VIDEO)
Travel Required: 100%
Reason for leaving: Contract expired
Location: Lafayette, La
R&M Broadcasting
Employment dates: 1998-2003
Job Title: Broadcast Engineer
Duties: Provides technical support to broadcast facilities in repair, maintenance, installation and
modification of technical broadcasting equipment. Travelled to remote locations for equipment
repair, work under pressure in order to meet broadcast deadlines, make decisions and take
corrective action with supervision and were required to work various shifts within any 24 hour
period of the week.
Travel Required: 80%
Location: Lafayette, La
Contact this candidate