Customer Service High School

Katherine L. Bigos

*** **** *** ~ Wilmerding, PA 15148 ~ 412-***-**** ~ ********@*****.***

Versatile and motivated young professional looking to utilize my professional experience and education

to the fullest extent, and to positively contribute to the growth and success of my organization and those

around me.

Technical Proficiencies:

Microsoft Office Suite (Word, Excel, PowerPoint, Excel), S.A.M.S Workshop

PROFESSIONAL EXPERIENCE

The Body Shop

Monroeville, PA.

Assistant Manager November 2011 - April

2013

• Responsible for training new and existing employees

• Successfully completed store closing duties including filling out daily sales reports, register close out,

cash handling and bank deposits

• Maintained top-level customer service skills while serving multiple clients, and projects simultaneously

• Responsible for overseeing sales team met daily sales goals

• Made daily phone calls to clients to inform them about special store promotions

Ursuline Senior Services

Shadyside, PA.

Case Worker January 2010 -

September2010

• Manager of simultaneous cases with Meals on Wheels program

• Answered calls and directed consumers to correct program

• Maintained top-level customer service

• Organized consumer’s portfolios’ and updated their files

• Daily phone calls and check-ups to consumers

• Updated care manager’s phone books weekly

• In-home consumer evaluations and dietary screenings

ACTIVITIES/INTERESTS

• East Allegheny High School - Soccer and Swim Team Member

• Member, LIFT Women’s Leadership Program in High School

• East Allegheny High School - Chorus and Theater Member

• Head Counselor – Camp Invention, Summer Camp for Kids

EDUCATION

High School Diploma (GPA 3.2/4) Graduated - June,

2007

East Allegheny High School East

Allegheny, PA

CCAC Boyce Campus Nursing and Medical

Assisting

Monroeville, PA Fall 2007 –

December 2008

*References furnished upon request*

Contact this candidate