Customer Service Representative

Rechelle Herrera

SUMMARY

Professional with experience working in fast-paced environments that demand

strong organizational, technical and interpersonal skills. Confident and

poised in interactions with individuals at all levels. Detail-oriented and

resourceful in completing projects with the ability to multi-task

effectively.

WORK EXPERIENCE

ABACUS PLUMBING AND AIR CONDITIONING 10/21/2013 - Present

Customer Service Representative

< Answer inbound calls from customers regarding scheduling of services

< Provide the best customer service by utilizing trouble shooting skills

< Create quotes for customers inquiring about services

REMEDY INTELLIGENT STAFFING 07/2011 - 10/2013

Front Desk Coordinator/Jr. Recruiter

* Answered phones to assist callers with questions and inquiries

* Entered new associate information and file documents

* Assisted with timecard calculations

* Working knowledge of HR processes and systems, both manual and

automated systems, i.e., Recruitment Resource Tracking System, I-9

documentation, Workmen Compensation Claim process

* Prepared the claim forms by using ADP system for workmen's compensation

cases and systematized the filing system of cases to ensure quick

retrieval when needed

* Prepared orientation and in-service training materials

* Audited the completion of pre-employment requirements in the employee

files,i.e., licenses & certification, background checks, I-9 forms and

other sign-off sheets

* Participated in staff recruitment, hiring and training

* Searched candidates utilizing Monster.com and CareerBuilder.com;

screened candidates in order to schedule interviews with qualified

candidates

EVEREST INSITUTE 01/2011 - 02/2011

Student Loan Specialist

< Greeted students and guests; answered the phone to assist callers with

inquiries

< Answered questions regarding loans and the loan process

< Performed clerical duties such as data entry, filing, faxing and

copying

FIRST MEDICAL RESPOND 06/2010 - 12/2010

Dispatcher/Receptionist

* Responded to 40+ calls per shift; scheduled patients' appointments

* Managed customer relations and provided exemplary service to all

customers

* Demonstrated ability to maintain composure and work efficiently in a

fast-paced environment while preserving strict confidentiality

* Oversaw ambulance fleet units; ensured ambulances were equipped with

proper medical supplies to treat patients

* Maintained accurate information in all patient files

ESPERANZA SCHOOL AND DAY CARE 09/2009 - 05/2010

Receptionist

* Greeted visitors & issued badges for tours

* Maintained files and performed faxing, scanning and copying

* Answered the phone to assist parents and the staff with issues

UNIQUE COLLISION PAINT & BODY 03/2008 - 04/2008

Receptionist

* Managed the paperwork process for new and existing, vehicle repairs and

pick ups

* Answered phone calls from clients and vendors

EDUCATION

Remington College, 10/2006-04/2007

* Basic course work completed

W.T Hall High School, 5/2006

* Diploma

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