Customer Service Sales
Resume:
Erin Machen
Woodstock, GA ****8
****.******@*****.***
Work Experience
Sarrell Regional Dental Center: 12/2010-11/2012
Heflin, AL Office Manager: Oversees the responsibilities and duties of all
office personnel so that office runs smoothly and efficiently. Schedule
and confirm appointments. Handle patient reception. Manage patient
records. Manage inventory levels.
Anniston, AL Insurance Coordinator: Examine and analyze explanation of
payment records to determine financial status of fifteen dental locations.
File insurance claims with correct insurance company of multiple dental
office locations and input daily totals into necessary spreadsheets.
Gather necessary information from insured or designated persons for purpose
of settling claim with insurance carrier. Post insurance payments to
patient accounts. Send statements to patients to decrease outstanding
accounts.
The Home Depot #0866 Oxford, AL: 2010-2011
Store Cash Vault: Responsible for counting all cashier tills to ensure
accurate counts. Continuously counted and maintained cash value in vault.
Documented sales and other records in store daily. Ensure proper function
of equipment used in store. Processed daily and weekly reports to submit to
upper management.
The Home Depot #0818 Pell City, AL: 2009-2010
Customer Service Specialist: Assist customers to fulfill requests. Answer
switchboard and direct numerous calls to different areas within store.
Work with outside vendors to process customer custom orders. Maintain
custom orders and ensure timely and smooth delivery of orders. Promote The
Home Depot Credit to customers.
Cross Merchandiser: Maintain product signage consistent with store
standard requirements. Replenish and maintain all pallets and clip strips
in store using product in home department overstock location. Built
department end-caps with required products to promote sales on store
promotional items.
Sales Associate: Describe features and benefits of merchandise. Explain
steps needed to complete projects and necessary products needed. Assist
customer with creating special orders and installed sales.
The Home Depot #6516 The Woodlands, TX: 2005-2009
. Front End Head Cashier: Supervised front end cashiers/10-20
individuals per shift. Set up/closed down store registers.
Handled cash, credit and check transactions. Monitored flow of
customer service by assigning breaks and calling cashiers to the
floor. Process daily and weekly reports to submit to upper
management.
. Customer Order Specialist: Maintain oversight on customer special
orders and installs to ensure execution. Process change orders,
increases in scope and trip charges. Remain in constant contact
with service providers/vendors to ensure they are meeting customer
needs. Respond to service provider/vendor calls, emails and
extranet notes.
Education
Jacksonville State University: Jacksonville, AL - December 2010
Bachelor of Science in Marketing
Achievements/Extracurricular
Home Depot Operations Employee of the Month
Home Depot Overall Employee of the Month
. As Sarrell Office Manager: Attend community events to raise
awareness of company and importance of proper pediatric dental
hygiene.
. Kaboom! Projects with Home Depot: Contribute by helping at various
building sites for families and communities
. Habitat for Humanity: Assist in home building for deserving
families.
Skills
MyVision
Patterson Eaglesoft 15.00 and 16.00
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
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